Desktop Support Engineer

Stack Digital

1 - 6 years

1 - 5 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

networking linux vpn active directory lan antivirus customer service microsoft it operations technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and customer-focused Laptop/Desktop Support Engineer to provide technical assistance and support to end-users across the organization. The role involves troubleshooting hardware, software, and networking issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

Key Responsibilities

Provide technical support for laptops, desktops, and peripherals (printers, scanners, monitors).
Diagnose and resolve issues related to Windows OS, drivers, applications, and antivirus software .
Install, configure, and upgrade operating systems, software, and hardware components.
Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
Manage user accounts, passwords, and permissions via Active Directory.
Assist with email configuration and troubleshooting (Outlook/Exchange/Office 365).
Perform routine maintenance : updates, patches, disk cleanup, performance tuning.
Support end-users both onsite and remotely (via remote desktop tools).
Ensure data security and backup policies are followed.
Maintain IT asset inventory and support documentation.
Coordinate with higher-level IT teams for escalated issues.

Required Skills & Qualifications

1+ years of experience in desktop/laptop support or IT helpdesk role.
Strong knowledge of Windows OS (Win 10/11) and basic understanding of macOS/Linux.
Experience in troubleshooting hardware components (RAM, HDD/SSD, battery, motherboard).
Good understanding of network protocols (TCP/IP, DNS, DHCP) .
Familiarity with Active Directory, Office 365, Outlook, and VPN tools .
Hands-on with remote support tools (TeamViewer, AnyDesk, Remote Desktop, etc.).
Knowledge of antivirus, firewall, and endpoint security tools .
Strong problem-solving skills and ability to work under pressure.
Excellent communication and interpersonal skills to handle end-user interactions.

Nice-to-Have Skills

IT certifications like CompTIA A+, Microsoft MCSA, ITIL Foundation .
Basic knowledge of scripting (PowerShell, Batch) for automation.
Exposure to ticketing tools (ServiceNow, Jira, or similar).

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