Desktop Support Engineer

Job Overview for Desktop Support Engineer

• Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.

• Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.

• Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.

• Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.

• User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.

• Documentation: Keep detailed records of all hardware configurations, repairs, and updates.

• Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.

• Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.

• Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.

• System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.

• User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.

• Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps.

• Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime.

Qualifications:

• Bachelor’s degree & Information Technology, or a related field.

• Certifications CCNA/MCSA/ Hardware A+ /Networking Certification

• Proven experience in network support, with a solid understanding of network infrastructure and protocols.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication skills, both written and verbal Best regards,

• Own bike & license mandatory for site visits and troubleshooting

Job Type: Full-time

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift
• Morning shift

Work Location: In person