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ITC Infotech
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Desktop Support Engineer

Desktop Support Engineer

ITC Infotech

2 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

support troubleshooting software network patch antivirus maintenance checks backup inventory networking tcp ip dhcp communication service certification servicenow jira

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Experience Required:

Required immediate joiners (Can able to join by mid of December)

Mode of interview 1st round will be virtual 2nd round mandatory Face to face round in Gurgaon location.

Job Summary

Junior Desktop Support Engineer

Key Responsibilities

Provide
L1 technical support
for desktops, laptops, printers, and peripherals.
Install, configure, and troubleshoot
Windows operating systems
and basic applications (MS Office, browsers, email clients, etc.).
Handle
network connectivity issues
(LAN, Wi-Fi, basic router/switch configurations).
Support users via
phone, email, or in person
, and log issues in the ticketing system.
Assist with
system upgrades, patch installations, and antivirus updates
.
Perform routine maintenance such as
system health checks, backup checks, and device installations
.
Coordinate with senior engineers or vendors for unresolved issues.
Maintain inventory of IT assets and ensure adherence to IT policies.

Required Skills & Qualifications

Diploma/Graduate in IT, Computer Science, or related field.
Basic understanding of:
Windows OS and MS Office
Hardware components and troubleshooting
Networking fundamentals (TCP/IP, DHCP, DNS)
Strong communication and customer-service skills.
Ability to learn quickly and follow processes.

Preferred (Good to Have)

Certification such as
CCNA, CompTIA A+, or Microsoft MCP
.
Experience with any
ticketing tool
(ServiceNow, Jira, Fresh service, etc.).
Basic knowledge of Active Directory (user creation, password reset).

Work Environment

On-site role based in
Gurgaon
.
May require rotational shifts depending on business needs.

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