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Artha Energy Resources
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Desktop Support Engineer

Desktop Support Engineer

Artha Energy Resources

1 years

1 - 2 Lacs

ahmedabad gujarat india

Posted:1 day ago| Platform:

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Skills Required

support software troubleshooting patching imaging deployment azure onedrive servicenow jira resolve network tcp ip dhcp inventory documentation diagnostics security itil management certifications scripting powershell development collaborative escalation service metrics

Work Mode

Remote

Job Type

Full Time

Job Description

Industry & Sector

A company operating in the Energy & Resources sector with on-site operations across India, supporting both field and corporate IT environments. The role supports critical operational continuity by ensuring reliable desktop and end-user computing services at energy production and office locations.

Primary Title (market-standard)

: IT Desktop Support Engineer

About The Opportunity

We are seeking an experienced on-site Desktop Support Engineer to deliver timely, high-quality technical support to end users across multiple Indian sites. This is a hands-on role focused on desktop/laptop hardware, Windows OS, Microsoft 365, and account administration to maintain uptime for operational teams.

Role & Responsibilities

Provide on-site first- and second-line support for desktops, laptops, printers, and peripherals—diagnose, repair, and escalate hardware/software issues promptly.
Manage Windows OS troubleshooting, patching, imaging and deployment workflows using SCCM/Intune or similar tools.
Administer user accounts and access via Active Directory/Azure AD and Microsoft 365 (Exchange, Teams, OneDrive); reset passwords and manage permissions.
Handle incident tickets through the ITSM system (ServiceNow/Jira/ManageEngine): prioritize, resolve, document steps, and close with high customer satisfaction.
Perform basic network troubleshooting (TCP/IP, DHCP, DNS) and collaborate with network teams for escalations and change implementations.
Maintain asset inventory, create and update technical documentation, and contribute to continuous improvement of support processes and runbooks.

Skills & Qualifications

Must-Have

1+ years of hands-on desktop/endpoint support experience in an enterprise environment—on-site roles preferred.
Strong expertise in Windows 10/11, hardware diagnostics, and peripheral troubleshooting.
Practical experience with Active Directory/Azure AD and Microsoft 365 administration.
Working knowledge of SCCM/Intune or imaging tools, and familiarity with endpoint security solutions.
Experience using ITSM/ticketing platforms and following ITIL-based incident-management practices.

Preferred

Certifications such as Microsoft 365 Certified, MCSA, CompTIA A+/Network+ or ITIL Foundation.
Prior experience supporting users in industrial or energy-sector operational environments.
Familiarity with remote-support tools, basic scripting (PowerShell) and asset management tools.

Benefits & Culture Highlights

On-site, mission-critical role with visible impact on operational continuity across energy sites.
Opportunities for skills development, vendor certifications and exposure to enterprise IT tools.
Collaborative, safety-first culture with structured escalation and clear SOPs for field operations.

Location & Workstyle

: On-site position based in India- Ahmedabad.

How to Apply

: Submit your CV highlighting desktop support experience, certifications, and examples of on-site troubleshooting impact. Strong customer service orientation and proven incident-resolution metrics will stand out.Kindly share your upated resume at hr.recruiter@artha.energySkills: desktop administration,microsoft,troubleshooting,windows,desktop support,',desktop engineer

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Desktop Support Engineer