USP Integrated

Provide high-quality online and onsite support for network and security products/services (CCTV, Recorder, Routers, Power Over Ethernet switches, etc.). Diagnose and troubleshoot hardware/software issues related to network connectivity, security breaches, and configuration. Handle customer inquiries through phone, email, and chat in a professional and timely manner. Test and verify product functionality to ensure intended operations. Log and track customer support tickets, prioritize issues, and escalate when required. Maintain accurate records of customer interactions and resolutions. Educate customers on best practices for secure and effective product usage. Collaborate with Sales, Product Development, and Engineering teams for product improvements. Stay updated with industry trends, security threats, and product updates.