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3.0 - 5.0 years
5 - 7 Lacs
Maharashtra
Work from Office
The Desktop Management - Infrastructure Services (IS) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Desktop Management - Infrastructure Services (IS) domain.
Posted 3 months ago
9.0 - 14.0 years
15 - 25 Lacs
Chennai
Work from Office
Desktop Management Software Distribution: Manage and deploy software using SCCM and Intune. SQL Reporting: Create and manage SQL SSRS reports and perform SQL queries. SCCM Administration: Administer and maintain SCCM infrastructure, including application deployments and patch management. Patch Management: Oversee the Microsoft patch process and third-party vendor patch processes (e.g., Chrome) through SCCM.
Posted 3 months ago
8 - 10 years
25 - 30 Lacs
Gurugram
Work from Office
Job Summary: We are seeking a skilled and motivated Desktop Data and Automation Analyst to join our team. Reporting to the O365 Desktop Engineering Manager, you will be responsible for leveraging your expertise in KQL queries, PowerShell scripting, automation, and data analysis to drive insights and automation solutions within the desktop space. Your primary focus will be on optimizing desktop operations, enhancing security, and leveraging data-driven approaches to improve efficiency and user experience. Responsibilities: Utilize KQL queries to analyze desktop-related log data, including O365 and Intune logs, to identify patterns, trends, and anomalies, providing actionable insights for improved desktop management. Develop and maintain PowerShell scripts to automate desktop-related tasks and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity. Collaborate closely with the O365 Desktop Engineering Manager and cross-functional teams to identify automation opportunities and develop solutions to streamline desktop management processes. Leverage data analysis techniques to monitor and evaluate desktop performance, security compliance, and user behavior, providing recommendations for optimizations and proactive actions. Design and create reports, dashboards, and visualizations using Power BI or similar tools to effectively communicate desktop-related metrics, trends, and insights to stakeholders. Collaborate with the O365 and Intune teams to ensure desktop solutions align with overall infrastructure requirements, security standards, and compliance regulations. Stay up-to-date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation. Participate in desktop-related projects, providingexpertise and guidance on data analysis, automation, and optimization strategies. Work closely with desktop support teams to troubleshoot complex issues, identify root causes, and develop automated solutions to enhance the support and maintenance processes. Document processes, procedures, and best practices related to desktop data analysis and automation, ensuring knowledge transfer and efficient collaboration within the team. Qualifications: Bachelor's degree in computer science, information technology, or a related field. 8-10 years of relevant job experience Relevant certifications in data analysis, PowerShell scripting, or desktop management (such as Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus. Strong experience in utilizing KQL queries to analyze log data, particularly in the desktop management space, using tools like Azure Monitor or similar log analytics platforms. Proficiency in PowerShell scripting for desktop automation, including familiarity with Graph API and desktop management-related modules. Solid understanding of desktop management concepts and technologies, including O365, Intune, group policies, software deployment, and patch management. Experience with MDM and MAM concepts. Experience creating reports, dashboards, and visualizations using Power BI or similar business intelligence tools to effectively communicate data insights. Knowledge of desktop security principles, including compliance standards and best practices. Knowledge of Azure identity and security services Strong analytical and problem-solving skills, with the ability to analyze complex desktop-related data and derive meaningful insights. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Proactive mindset with a strong sense of ownership and the ability to work independently to drive initiatives forward. Attention to detail and a commitment to delivering high-quality results within agreed timelines.
Posted 4 months ago
- 2 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing exceptional communication skills to keep world-class systems running. Collaborate with cross-functional teams to identify and resolve issues, utilizing your expertise in Microsoft Windows Desktop Management and Desktop Transformation. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of system and application support, with the ability to accurately define and resolve client issues. Excellent communication skills, with the ability to effectively interface with clients and collaborate with cross-functional teams. Solid grasp of product knowledge, with the ability to interpret and design effective solutions. Experience with troubleshooting and problem-solving, with the ability to ensure the smooth functioning of systems and applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education
Posted 4 months ago
- 2 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve utilizing your expertise in Microsoft Windows Desktop Management to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management. Collaborate with cross-functional teams to deliver quality solutions and maintain world-class systems. Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of IT Operations and system/application support. Excellent communication and problem-solving skills. Ability to collaborate with cross-functional teams and deliver quality solutions. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in IT Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office.
Posted 4 months ago
3 - 5 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Develop and maintain technical documentation for the systems and processes. Participate in the on-call rotation to provide 24/7 support for critical business systems. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of cloud computing platforms such as AWS or Azure. Strong understanding of ITIL processes and methodologies. Experience in troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years of full time education Graduate
Posted 4 months ago
5 - 10 years
1 - 5 Lacs
Kolkata
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Operations Good to have skills : Linux Architecture, Linux/Unix Desktop Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth functioning of production and development systems- Perform basic and intermediate level troubleshooting- Implement technology at the operating system-level Professional & Technical Skills:- Must To Have Skills:Proficiency in Linux Operations- Good To Have Skills:Experience with Linux/Unix Desktop Management- Strong understanding of Linux Architecture- Experience in hardware/software support- Knowledge of server and network areas- Ability to troubleshoot and provide solutions Additional Information:- The candidate should have a minimum of 5 years of experience in Linux Operations- This position is based at our Kolkata office- A 15 years full time education is required Qualifications 15 years full time education
Posted 4 months ago
- 2 years
2 - 4 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide technical support to clients, addressing their queries and concerns. Troubleshoot and resolve technical issues related to the system or application. Collaborate with cross-functional teams to ensure smooth system operations. Document and maintain records of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Contribute to process improvements and knowledge sharing initiatives. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with troubleshooting software and hardware issues. Strong understanding of computer systems and networks. Familiarity with ITIL framework and incident management processes. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Chennai office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 4 months ago
15.0 - 20.0 years
1 - 5 Lacs
bengaluru
Work from Office
Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Windows Desktop Management, Azure Virtual Desktop Good to have skills : IntuneMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain functional and efficient. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively address potential issues before they escalate. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Virtual Desktop, Citrix- Good To Have Skills: Experience with remote desktop support tools and Intune device management- Strong understanding of operating system-level support and maintenance.- Familiarity with network troubleshooting and configuration.- Experience in implementing software solutions across various platforms. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Virtual Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
15.0 - 20.0 years
11 - 15 Lacs
bengaluru
Work from Office
Project Role :Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving technical issues that arise during the deployment and configuration processes.- Engage in continuous learning to stay updated with the latest technologies and best practices in cloud environment management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with configuration management tools.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
15.0 - 20.0 years
11 - 15 Lacs
bengaluru
Work from Office
Project Role :Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving technical issues that arise during the deployment and configuration processes.- Collaborate with cross-functional teams to gather requirements and ensure that the cloud environments meet project specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with configuration management tools.- Knowledge of networking concepts and protocols. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
2.0 - 7.0 years
1 - 5 Lacs
noida
Work from Office
Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Operations Good to have skills : Unix Shell Scripting, Linux/Unix Desktop ManagementMinimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Ensure adherence to defined operating model and processes. Professional & Technical Skills: - Must To Have Skills: Experience in Linux Operations.- Good To Have Skills: Experience in UNIX Shell Scripting and Linux/Unix Desktop Management.- Experience in hardware/software support and implementation at the operating system-level.- Experience in L1 and L2/ basic and intermediate level troubleshooting.- Knowledge of defined operating model and processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Linux Operations.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors degree
Posted Date not available
3.0 - 8.0 years
4 - 8 Lacs
bengaluru
Work from Office
About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Application Packaging, Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also participate in discussions with service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency.- Engage in continuous learning and knowledge sharing to enhance team capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging, Microsoft Windows Desktop Management.- Strong understanding of software deployment methodologies and tools.- Experience with troubleshooting and resolving application-related issues.- Familiarity with scripting languages to automate tasks and improve efficiency.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
6.0 - 10.0 years
12 - 22 Lacs
pune, bengaluru
Work from Office
Job Title : Manager IT Infra Enabling Function Job Location : Bangalore / Pune, India Job summary: We are seeking an experienced and proactive IT Infrastructure Manager to lead and manage our organizations IT operations across India and the US. This role involves overseeing desktop support, infrastructure management, procurement, and data security, while ensuring seamless collaboration between cross-border teams. The ideal candidate will be a hands-on leader with strong technical expertise and people management skills. Responsibilities: IT Infrastructure Management Oversee and maintain all IT systems, networks, and hardware across offices in India and the US. Ensure high availability, scalability, and performance of infrastructure components. Team Leadership Lead and mentor a team of 35 IT support professionals. Allocate tasks, monitor performance, and foster a culture of accountability and continuous improvement. Desktop & End-User Support Manage and resolve escalated desktop support issues. Ensure timely onboarding/offboarding of employees with proper IT provisioning. Data Security & Compliance Implement and monitor data security policies and practices. Collaborate with InfoSec and compliance teams to ensure adherence to global standards (e.g., ISO 27001, HIPAA). Procurement & Vendor Management Manage procurement of IT assets, software licenses, and services. Negotiate with vendors and ensure cost-effective purchasing and renewals. Cross-Functional Collaboration Work closely with engineering, HR, and operations teams across India and the US. Ensure alignment of IT services with business needs and global standards. Documentation & Reporting Maintain accurate documentation of systems, processes, and policies. Provide regular reports on IT performance, incidents, and improvements. Desired Profile: Bachelors degree in Computer Science, Information Technology, or related field. 8+ years of experience in IT infrastructure and support roles, with at least 2 years in a managerial capacity. Strong understanding of desktop support, networking, and system administration. Experience working with distributed teams across India and the US. Knowledge of data security principles and compliance frameworks. Proven experience in IT procurement and vendor management. Excellent communication, leadership, and problem-solving skills. Preferred Skills Certifications such as ITIL, CompTIA Security+, or CISSP. Experience with cloud infrastructure (AWS, Azure). Familiarity with endpoint management tools (e.g., JAMF, Intune). Exposure to healthcare or regulated industries is a plus. HiLabs is an equal opportunity employer (EOE). No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability, or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. HiLabs is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce to support individual growth and superior business results. Thank you for reviewing this opportunity with HiLabs! If this position appears to be a good fit for your skillset, we welcome your application.
Posted Date not available
2.0 - 4.0 years
15 - 20 Lacs
mumbai
Work from Office
Overview Design and Implementation : Manage the design and installation of workplace solutions such as office (O365), Remote connectivity, VPN, Autopilot system Build, meeting room Setup, and smart office technologies, Teams/Zoom, Intune and modern desktop management Technical Expertise : Act as a subject matter expert for workplace technologies, including Azure portal, Intune, & Windows 11 platform Collaboration : Work closely with internal teams and external vendors to build / run office Infra with custom integration solutions and ensure consistency across all office locations. Troubleshooting : Identify and resolve issues within SLA and coordinate solutions with relevant departments and vendors. Innovation : Research and implement new products and enhancements to improve workplace efficiency and user experience. Support : Provide technical support to end-users and assist with the deployment of large-scale software or hardware solutions. Also required to work with users when on site, and to also support them remotely when they are working from home Responsibilities Design and Implementation : Manage the design and installation of workplace solutions such as office (O365), Remote connectivity, VPN, Autopilot system Build, meeting room Setup, and smart office technologies, Teams/Zoom, Intune and modern desktop management Technical Expertise : Act as a subject matter expert for workplace technologies, including Azure portal, Intune, & Windows 11 platform Collaboration : Work closely with internal teams and external vendors to build / run office Infra with custom integration solutions and ensure consistency across all office locations. Troubleshooting : Identify and resolve issues within SLA and coordinate solutions with relevant departments and vendors. Innovation : Research and implement new products and enhancements to improve workplace efficiency and user experience. Support : Provide technical support to end-users and assist with the deployment of large-scale software or hardware solutions. Also required to work with users when on site, and to also support them remotely when they are working from home Access provision, troubleshooting and resolving daily issues reported by users. Provide Level 2 technical support for Windows platform. Provide technical support for applications on Windows and Linux based systems. Provide technical support for Network and phone. Coordinate with infrastructure, Application management and other global teams for issues which require escalation. Should have exposure handling escalations and complex issues. Qualifications Technical Skills : Proficiency in process design, knowledge of ServiceNow and experience with A/V technologies. Have at least 7-8 years relevant experience in IT. Preferable ITIL certified. Good knowledge of Incident and Problem Management. Problem-Solving : Strong troubleshooting skills and the ability to develop and maintain system configurations. Communication : Excellent communication skills to liaise with various stakeholders and provide user support. Project Management : Ability to take part in various projects and coordinate deployments across multiple locations. Self-Motivated : Highly organized and customer-service oriented. Innovative : Technical creativity to identify and implement new solutions. Team Player : Ability to influence and work effectively with team members. Qualification : A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. Certification : Microsoft or Industry certification and financial industry experience a plus What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
Posted Date not available
15.0 - 20.0 years
10 - 14 Lacs
hyderabad
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Linux/Unix Desktop Management Good to have skills : Perl Scripts, PostgreSQL, Python (Programming Language)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning to align application development with organizational goals, ensuring that all stakeholders are informed and involved throughout the process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and adjust plans as necessary to meet deadlines.- Act as a liaison between the IT and Corporate Functions (e.g. Finance, Compliance, and others)- Design integrated process, applications, data and technology solutions in accordance with the Enterprise IT strategy- Implement Information Security requirements according to group-wide standards- Participate in agile projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux/Unix Desktop Management (preferably RH) and SQL databases (preferably PostgreSQL), Knowledge of scripting (Unix Shell Scripts, Perl, Python etc.) or development in high-level programming languages, ISO 27k Information Security Framework- Good To Have Skills: Experience with PostgreSQL, Perl Scripts, Python (Programming Language).- Strong understanding of system administration and configuration management.- Experience with application deployment and troubleshooting in Linux/Unix environments.- Familiarity with scripting languages to automate tasks and improve efficiency.- Experience with system monitoring and event analysis- Knowledge in standard technologies and open minded for future trends Additional Information:- The candidate should have minimum 5 years of experience in Linux/Unix Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
4.0 - 8.0 years
4 - 6 Lacs
noida
Work from Office
Dear professionals, CMS is hiring for the role of Operation Manager - EUS for Noida- Sector-125 Location. If interested, Kindly share you updated profile at salma.saifi@cmsitservices.com or call at 7290068760. Please find below the job Description. JD Operation Manager-EUS Experience - 4- 6 Years Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance. Having experience on leading a team of Maximum 20 people. Team Lead experience is must. L2 Support is required. Ensuring efficient utilization of resources to meet service levels Manage ongoing end user requests and act as a point of escalation Prepare and share status reports Prepare and share Weekly/Monthly Project reports Reporting the progress of ongoing tasks at regular intervals to the Client .Ensure compliances as per SLA ITSM/ITOM tool management Experience on MIS Reports. Immediate joiners are the preference. Thanks and Regards, Salma Saifi Assistant Manager - TA CMS It services
Posted Date not available
3.0 - 7.0 years
14 - 16 Lacs
bengaluru
Work from Office
Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Leadership Skills | 4 - Advanced Certification : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8 - Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. - Knowledge on MDT 2010 framework deployment Image and SOE creation. - Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc. - Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment. - Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache - Desktop Virtualization and MDOP - Excellent working knowledge of Microsoft VDI framework. - Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies - App-V -Application Virtualization technologies (apps sequencing and virtualization) - MED-V -O/S virtualization and provisioning - AGPM - Group Policy management for greater control - DaRT - Troubleshooting and repairing system failures - MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. - Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. - Good working knowledge on MAP-based assessment and validation.
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