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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Kolkata

Posted:4 hours ago| Platform:

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Skills Required

technical support desktop operating desktop management microsoft windows troubleshooting windows xp server hardware networking a+ dbms pc hardware data entry operation tally erp windows server data entry n+ internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :Customer Technical SupportMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Microsoft Windows Desktop Management.- Good To Have

Skills:

Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their management.- Experience in troubleshooting hardware and software issues effectively.- Ability to communicate technical information clearly to non-technical users.
Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner