15 Desktop Operating Jobs

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Software Configuration Management (SCM) Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Software Configuration Management (SCM).- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques to assist clients. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also include interpreting client issues and designing tailored resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate team performance to ensure high standards of service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their management.- Experience in troubleshooting hardware and software issues.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques to assist clients. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with various stakeholders to gather information, diagnose issues, and implement solutions, all while maintaining a focus on delivering high-quality service to users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document troubleshooting processes and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Balaji Marine is a global ship chandling company with 12 branches in India & 22 worldwide, known for quality marine supplies and trusted service at all major ports. Required Candidate profile Handle online marketing, send offers/quotations, follow up with clients, maintain records, support sales team, and update product lists, prices, and promotional materials Perks and benefits COMFORTABLE WORKING HOURS

Education: BSc / MSc/BE/BTech in IT Responsibilities Maintain and optimize Laptop, Workstations, Servers, Storage and Networks Install, configure, test and maintain operating systems, application software and system management tools Server administration: This includes configuring and maintaining servers, operating systems, and hypervisors. Monitoring network performance and identifying and resolving issues. Backing up and restoring data. Ensuring systems are secure and protected against cyber threats. Providing technical support to users. Ensure data is handled, transferred or processed according to legal and company guidelines. Develop technical documentation and manuals Automate repetitive tasks using scripts Identify process gaps and prepare improvement plan Ensuring ITSM process are followed Must Have Proven working experience as an IT Administrator, System Administrator or relevant experience Advanced knowledge of Windows Desktop Operating Systems Advanced knowledge of Microsoft Outlook SharePoint Thorough understanding of networking concepts like DNS, DHCP, Active Directory VLAN Knowledge of Windows Server Administration Knowledge of HP Secure print solution will be an added advantage Knowledge of HR systems like time and attendance, payroll, leave management hosted in cloud or vendor premises or on prem will be an added advantage. Good to have knowledge of file transfer tools like FileCatalyst Good to have knowledge of license management tools for engineering applications like Catia, MATLAB, ANSYS etc. Good to have knowledge of IT project management Good Communication skills Excellent team player with positive attitude and desire to learn and develop new skills Engineering or equivalent Degree in Computer Science, IT or relevant field.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client experience.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their management.- Experience in troubleshooting hardware and software issues effectively.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and applications.- Ability to communicate technical information clearly to non-technical users.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Designation : Desktop Support Engineer Qualification :Any degree eligible (Be/Btech,arts and science ,MBA,MCA ) Experience : Freshers /Experience Salary : 20 -25 k Eligibility : 2017 to 2025 Contact: Subha HR : 75501 43827 Call or what up

Title Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Desktop Systems Engineer to join our Information Technology team. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities As our team has several openings at different levels and in different skill areas, the list below are samples of some of the technologies that we work with. While we desire candidates with experience in these specific technologies, we also understand that each of them have market alternatives, so the most important skillset a candidate can have is a good attitude and have a strong work ethic. Top candidates will have an aptitude to learn new technology and have a “do what it takes” attitude. Designing and implementing mobile device management (MDM) policies and procedures Configuring and deploying mobile applications using Intune Monitoring and managing Medpace’s end user computing applications, deployments, and devices for compliance. Keeping up to date with the latest end user hardware and software best practices, technologies, and methodologies specifically around Microsoft tooling and services as well as other third party tools Expert experience in administrating, creating, and packaging applications and operating system security patches for deployments using Microsoft Configuration Manager tools and associated Powershell scripting Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening) Expert experience in support of Windows Operating System, MacOS, and other desktop operating systems environments Strong background in scripting using SQL, PowerShell, VBScript, WMI Scripting, and Python Demonstrated aptitude around task automation and process documentation. Creating, and maintaining policies and training for end users and other IT teams Advanced OS and Microsoft management experience Experience working directly with hardware manufacturers and software publishers to resolve problems. Experience with Active Directory, Azure Active Directory, Group Policy, Intune, and Autopilot technologies strongly desired. Working knowledge of asset management tools, processes, and procedures Prior experience with Conference Room technologies, Collaboration Tools, and A/V Support is a plus Provide off-hours support (24 x 7) as required Qualifications Bachelor's degree in Information Systems or a related field; Proficient in enterprise desktop management; Solid experience in Microsoft Intune; Solid experience in scripting; Desire to learn and grow, with a solid foundation of experience; Aptitude to manage many different projects, applications, and priorities effectively and simultaneously; Ability to communicate effectively with peers, end users, as well as all levels of management; and Demonstration of strong communication, decision making, self management, and teamwork capabilities. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

MobileProgramming is looking for IT Support Professional to join our dynamic team and embark on a rewarding career journey. As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization. You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively. Responsibilities:Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems. This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals.Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system. Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service.Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components. Ensure that systems are properly configured and optimized for performance.User training and guidance: Educate end-users on basic computer operations, software usage, and best practices. Provide guidance and assistance in utilizing IT resources effectively and securely.Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity. Collaborate with network administrators and service providers to resolve complex network problems.Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information. Assist users in data recovery and restoration in case of system failures or data loss incidents.IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles. Contribute to the development and maintenance of IT policies, procedures, and user manuals. System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades. Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities.Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats. Update antivirus software and ensure systems are protected against known vulnerabilities. Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives. Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).Proven experience in providing technical support and troubleshooting hardware, software, and network issues. Strong knowledge of desktop operating systems (e.g., Windows, macOS) and office productivity applications. Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity.Proficiency in configuring and supporting hardware devices, such as desktops, laptops, printers, and mobile devices. Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks.Strong customer service orientation and interpersonal skills.Good communication skills, both written and verbal.Ability to work independently and collaboratively in a team environment.Familiarity with ITIL (Information Technology Infrastructure Library) best practices is a plus.Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Handling L1 tickets as well as escalated tickets from Desktop engineer - Level 1 Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software Perform regular maintenance and updates on desktop systems to ensure optimal performance and security Assist in the implementation of IT policies and security measures to safeguard desktop systems and data Provide end-user training on hardware and software usage to enhance their productivity and technical skills Document technical procedures, troubleshooting steps, and knowledge base articles for future reference Stay informed about the latest trends and advancements in desktop technologies to improve support services Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor' degree or equivalent experience 3+ years of experience working in a desktop support role Proven experience as a Desktop Engineer or in a similar technical support role Familiarity with network connectivity and basic understanding of IT infrastructure components Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications Proficiency in hardware troubleshooting and problem-solving for desktop-related issues Demonstrated ability to work independently and handle multiple tasks simultaneously Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner Proven proactive and customer-focused approach to delivering high-quality support services. Preferred Qualifications: Bachelor"™s degree in computer science, Information Technology, or a related experience Microsoft Certification professional, CCNA At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone"“of every race, gender, sexuality, age, location and income"“deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes "” an enterprise priority reflected in our mission. #njp

About The Role Role: Support Engineer Department Information Technology Levels: II Status: Full Time/Exempt Location Corporate Manages Others No Basic Function and Scope of Responsibility The Support Engineer role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email), requiring problem analysis, technical assistance, and training of associates for various information systems. Essential Job Duties: Level I - Minimum Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues. Provide the first level of support for all technical issues. Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams. Provide desktop support for incidents that cannot be resolved remotely. Maintain complete, timely, and accurate records of support in the ticketing system, including knowledge base updates to assist others in resolving similar tickets. Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies. Educate end users on operating systems and software applications and how to use the phone system effectively. Set up computer, equipment, phone, email, voicemail, and security for new users. Make any changes or deletions for employee moves or terminations. Participate in training new employees at new hire orientations. Manage user accounts and permissions. Maintain IT inventory list and licensing agreement information to ensure we remain in compliance. Contact appropriate maintenance, technical support, or programming personnel for hardware or software failures and escalate issues when needed. Install, upgrade, and maintain updates to software applications. Maintain daily tape backup and off-site tape storage. Maintain change control log for all computers. Represent the department and the organization favorably and in accordance with established Company standards and associate attributes at all times Other duties as assigned by management Level II- Fully meets the responsibilities of Level I plus the following: Installs, configures, and maintains personal computers and workstations. Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software. Maintain complete, timely and accurate record of administration. Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received. Provides instruction and training to end users in operating systems, software applications, the telephone system, building security and manages card access. Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations. Install, upgrade and maintain updates to software applications. Maintain change control log for all computers. Write and maintain knowledge-base articles and user documentation. Essential Knowledge, Skills and Abilities: Level I- Minimum High School Diploma or Equivalent required; Associates Degree preferred. A+ Certification, Network + Certification, Microsoft Certifications, ITIL or related training preferred but not required. Minimum of 1-3 years of experience general Help Desk/Desktop experience in an enterprise environment. Minimum of 1-3 years of experience with Windows desktop operating systems and Microsoft Office. Ability to identify and resolve computer system malfunctions and operational problems. Ability to perform complex tasks and to prioritize multiple projects. Practical knowledge of PC Operating Systems, printing to local and network printers, Exchange email, PC/Printer Hardware, and remote access. Working knowledge of OS image creation and deployment concepts and best practices. Working knowledge of laptop/desktop hardware. Experience with anti-virus and content filtering tools. Experience/basic understanding of Active Directory, networks and network cabling. Experience configuring mobile devices such as tablets and phones and WIFI connections. Strong attention to detail, the ability to multi-task and work in fast-paced environment. Experience working with service desk or help desk ticketing system(s). Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Aptitude to quickly learn and apply new systems, processes and applications with the ability to understand relationships and consequences. Ability to read & interpret documents i.e., internal SOPs, operating/maintenance instructions, and procedure manuals. Ability to evaluate new tools and technologies in terms of ease of use, security, and supportability. Goal-oriented, with excellent time management and organizational skills. Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization. Ability to keep sensitive information confidential. Experience in lab or similar regulated or controlled environment. Level II - Fully meets the qualifications of Level I plus the following: Minimum of 3-7 years of experience general Desktop Technician /Help Desk experience in an enterprise environment. Minimum of 3-7 years of experience with Windows desktop operating systems. Minimum of 3-7 years of experience with Microsoft Office 365. Ability to develop migration plans and upgrade strategies. Ability to develop and manage to a project plan. Experience coordinating with 3rd party software/hardware vendors. Additional Information Personal Skills: Excellent analytical and problem-solving skills Excellent verbal/written communication skills. Fluent in English Scrum valuesCommitment, Focus, Collaboration, Openness, Respect, Courage PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other bachelors degree with the right experience Will be an added advantage if worked on Laboratory related applications PERFORMANCE APPRAISAL CRITERIA : Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews, and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, docum