93 Desktop Management Jobs

Systems Engineer with experience managing a Mac presence in Enterprise environments. This person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. Responsibilities Update, test and maintain compliance with Mac STIGs Manage scripts, application packages and data services for Mac environment Assist with managing patching process for Mac environment Extensive knowledge and certifications in Mac OS X Operating Systems Active Directory management Login script creation and maintenance Virtual desktop management Experience with Mac enterprise management systems such as Jamf, Intune & WS One. JAMF Administrator Support including Server Management and Upgrades. Intune and/or Workspace One Administrator Support for Apple products Experience in JAMF Cloud (NOW/Pro) support and Maintenance. Experience in Intune and/or Workspace One for managing Apple Products. Lead MaaS (Mac as a Service) delivery as the administrator/lead engineer. Creation, Support, Implementation, and distribution of Mac OSX Thin Image. Knowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging. Hardware & Platform Independent Images using Mac Technology. JAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging. Replication of Distribution Points/SMB Shares. End to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Sound knowledge in Shell/Bash script to customize payloads in JAMF. Knowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One). Knowledge in Patch management for macOS and Applications (Including Third Party) Experience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One). Experience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One). Excellent written and oral communication skills Ability to interface with all levels of management Understands and applies principles, concepts, theories, technologies and standards of professional field. Develops and applies specialized knowledge within own discipline. Deepens knowledge through exposure to new assignments and continuous learning. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Coordinates activities and processes. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. Develops solutions to a variety of problems of moderate complexity. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Regularly exercises discretion and independent judgment on business matters. Works under general direction. Qualifications 10-12 years of total experience with 7+ years of relevant experience or equivalent combination of education and work experience. Demonstrates an understanding of current scripting technologies and Mac Environment. Demonstrates advanced knowledge of managing JAMF Suite of applications. Knowledge on managing Mac using Intune/WS One will have added advantage. In-depth knowledge of configuration management principles and best practices. Ability to identify, define, manage and control configuration. The table below is used to track the actions taken upon this artifact and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication).

We require System Administrator who can handle Network Computer and Data Management. Should be BCA/MCA with 1 to 2 years experience. Within 5-8 Kms. radius from Nungambakkam. Immediate joiner is preferred. Ct on 7010723065. Website - www.rbco1976.com

Role & responsibilities Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system Preferred candidate profile

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Software Configuration Management (SCM) Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Software Configuration Management (SCM).- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques to assist clients. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.We are looking for a Windows Support Engineer with 4 years of experience to assist in troubleshooting and resolving Windows-related issues. The ideal candidate should have basic knowledge of Windows operating systems, software installations, and system troubleshooting. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth.Key Responsibilities:- Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.- Assist in installing, updating, and configuring Windows applications.- Support user account management using Active Directory (AD) (password resets, account unlocks).- Help diagnose and resolve printer and peripheral connectivity issues.- Run basic PowerShell commands for system diagnostics.- Monitor and report Windows update status and basic patch compliance issues.- Log, track, and update tickets in the IT service management system.- Follow standard operating procedures (SOPs) for issue resolution.- Escalate complex problems to senior team members as needed.Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of desktop support and troubleshooting techniques.- Experience with remote desktop tools and support software.- Familiarity with system configuration and maintenance best practices.- Ability to document processes and create user guides for clients. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Linux/Unix Desktop Management Good to have skills : Perl Scripts, PostgreSQL, Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning to align application development with organizational goals, ensuring that all stakeholders are informed and involved throughout the process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and adjust plans as necessary to meet deadlines.- Act as a liaison between the IT and Corporate Functions (e.g. Finance, Compliance, and others)- Design integrated process, applications, data and technology solutions in accordance with the Enterprise IT strategy- Implement Information Security requirements according to group-wide standards- Participate in agile projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux/Unix Desktop Management (preferably RH) and SQL databases (preferably PostgreSQL), Knowledge of scripting (Unix Shell Scripts, Perl, Python etc.) or development in high-level programming languages, ISO 27k Information Security Framework- Good To Have Skills: Experience with PostgreSQL, Perl Scripts, Python (Programming Language).- Strong understanding of system administration and configuration management.- Experience with application deployment and troubleshooting in Linux/Unix environments.- Familiarity with scripting languages to automate tasks and improve efficiency.- Experience with system monitoring and event analysis- Knowledge in standard technologies and open minded for future trends Additional Information:- The candidate should have minimum 5 years of experience in Linux/Unix Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Operations Good to have skills : Linux Architecture, Linux/Unix Desktop Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement hardware/software support- Perform L1 and L2/ basic and intermediate level troubleshooting- Ensure smooth operation of production and development systems Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations- Good To Have Skills: Linux/Unix Desktop Management- Strong understanding of Linux architecture- Experience in Linux server administration- Knowledge of shell scripting for automation Additional Information:- The candidate should have a minimum of 5 years of experience in Linux Operations- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, utilizing exceptional communication skills to keep world-class systems running.- Collaborate with cross-functional teams to identify and resolve issues, utilizing your expertise in Microsoft Windows Desktop Management and Desktop Transformation. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong understanding of system and application support, with the ability to accurately define and resolve client issues.- Excellent communication skills, with the ability to effectively interface with clients and collaborate with cross-functional teams.- Solid grasp of product knowledge, with the ability to interpret and design effective solutions.- Experience with troubleshooting and problem-solving, with the ability to ensure the smooth functioning of systems and applications. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve utilizing your expertise in Microsoft Windows Desktop Management to accurately define and resolve client issues. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management.- Collaborate with cross-functional teams to deliver quality solutions and maintain world-class systems.- Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong understanding of IT Operations and system/application support.- Excellent communication and problem-solving skills.- Ability to collaborate with cross-functional teams and deliver quality solutions. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in IT Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop TransformationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to address system challenges.- Implement software enhancements and upgrades.- Conduct system testing and quality assurance checks.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong troubleshooting skills in Microsoft Windows environments.- Knowledge of software deployment and configuration management.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise.- Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.- Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure.- Develop and maintain technical documentation for the systems and processes.- Participate in the on-call rotation to provide 24/7 support for critical business systems. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Knowledge of cloud computing platforms such as AWS or Azure.- Strong understanding of ITIL processes and methodologies.- Experience in troubleshooting and problem-solving.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 years of full time education Graduate

The role of a DevOps System Administrator entails managing and optimizing server and desktop infrastructure for the organization. As a valuable member of our team, you will collaborate closely with experienced professionals and leverage various technologies to ensure the smooth and secure operation of our systems. This position offers a hybrid work model with two days in the office and three days working remotely. Your primary responsibilities will include administering and maintaining Linux and Windows server environments, which encompass Active Directory and O365. You will also be tasked with managing and troubleshooting databases such as PostgreSQL, MySQL, and SQL Server, as well as working with virtualization technologies like Proxmox. Additionally, you will oversee cloud server infrastructure on Google Cloud Platform, ensure effective desktop management for both Windows and Linux systems, and support networking tasks to maintain seamless connectivity. Automation of processes using tools such as Terraform, Chef, and Salt will also be a key aspect of your role. To excel in this position, you should possess strong technical skills in system administration and problem-solving. A keen attention to detail and a dedication to comprehensive documentation are essential attributes for success. Furthermore, a passion for constructing and upholding robust, reliable infrastructure, along with a solid grasp of disaster recovery principles and strategies, are highly valued. Your ability to secure public-facing systems against malicious threats and your capacity to work both independently and collaboratively within a team will be crucial for achieving excellence in this role. If you are enthusiastic about this opportunity, we encourage you to apply now and be a part of our team. We look forward to receiving your application.,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : BEBTech in any technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities:- Provide technical support to clients, acting as the ongoing interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize exceptional communication skills to keep world-class systems running smoothly.- Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with other desktop management tools and technologies.- Strong understanding of system and application architecture.- Experience with troubleshooting and problem-solving techniques.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions.- This position is based at our Chennai office. Qualification BEBTech in any technologyShould be completed 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Senior Intune/MECM AdministratorRole Description:Handling Intune Infrastructure and Day-to-Day activities.Must have skill:Enterprise Mobility Suite (EMS) / Microsoft Intune / Mobile Iron/ AirWatch preferred.Good to have skill:SCCM Co-Management, Application Packaging, scripting, Azure Virtual Device, M365 cloud PC.Job Requirement:Key Responsibilities:Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support.Patch Management and Windows 10 Servicing.Strong problem-solving abilities and excellent communication, customer handling and inter-personal skillsAbility to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases.Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business.Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams.Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process.Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMGExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Technical Experience:Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCMDevice Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation.Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.Upload, Deploy and Configure LOB applications, OEM store Application (Windows, iOS and Android), (Microsoft, Apple and Google).Deploy VPP apps and setting up APNS.Deploy LOB, OEM Store applications to endpoints.Deploy LOB/Store applications to group of users (AAD user groups).Monitor application deployment status.LOB Application Wrapping for iOS and Android managed applications.Wrap the LOB apps using iOS SDK, Android SDK.Create, Maintain, Update, Deploy and Delete policies.Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance PoliciesiOS, Android and Windows, Device Life Cycle.Enrollment process of endpoints (iOS, Windows 10 and Android). Retire and Wipe Devices.Create, Maintain, Update, Deploy and Delete CA policies.CA for Windows, Android, iOS, MacOS.Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMGExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.Production of High-level/Low Level Design documentations.Proficient in customizing and deploying Windows 10.Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP\ADMX templates.Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bit locker, Windows Hello for Business etc.Experience in Microsoft Azure AD, AzureAD AppProxy.In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIPMobile Device Management and Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices.Strong understanding in App Deployment - Application deployment across different platforms with file types - APK, IPA, APPX, APPXBUNDLE, MSI, EXE, WIN32, PKG and Intune mac.Strong understanding in Conditional Access and DLP policies for organization or tenant wide security. Exchange connector for Hosted, In-Cloud and On-Prem exchange.Deploying software updates to the client machines and channelizing updates.Configuring and deploying VPN profile, Email profile and Wi-Fi profile.Strong understanding of Windows Active Directory / Certificate Management / Windows Server ManagementIntegration with third party tools such as Jamf, TeamViewer lookout etc. for enhance level of security and compliance reporting.Understanding of Azure VDI Infrastructure in collaboration VMware cloud for horizon or WVD.Configuring NDES and SCEP based deployments in collaboration with Intune.Deploying software and applications to enrolled devices.Configuring app and location based conditional access policies.Deployment of EMS across medium large enterprises or global deployments Professional Attributes-Ability to work independently and make decisions with little direct supervision.Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. Educational QualificationBachelors Degree / Diploma in Engineering / Computer ScienceExperience in providing voice based Technical Support is desirable.Experience of working with global customers is an asset. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly, and implementing solutions to enhance operational efficiency. You will engage with various stakeholders to understand their needs and provide timely support, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for software support.- Document and track issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop tools and troubleshooting techniques.- Strong understanding of system configurations and software installations.- Familiarity with network protocols and connectivity issues.- Experience in providing user training and support. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also include interpreting client issues and designing tailored resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate team performance to ensure high standards of service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their management.- Experience in troubleshooting hardware and software issues.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on quality and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of system troubleshooting and diagnostics.- Experience with remote desktop support tools and techniques.- Familiarity with software deployment and patch management processes.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Senior Intune/MECM AdministratorRole Description:Handling Intune Infrastructure and Day-to-Day activities.Must have skill:Enterprise Mobility Suite (EMS) / Microsoft Intune / Mobile Iron/ AirWatch preferred.Good to have skill:SCCM Co-Management, Application Packaging, scripting, Azure Virtual Device, M365 cloud PC.Job Requirement:Key Responsibilities:Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support.Patch Management and Windows 10 Servicing.Strong problem-solving abilities and excellent communication, customer handling and inter-personal skillsAbility to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases.Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business.Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams.Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process.Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMGExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Technical Experience:Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCMDevice Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation.Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.Upload, Deploy and Configure LOB applications, OEM store Application (Windows, iOS and Android), (Microsoft, Apple and Google).Deploy VPP apps and setting up APNS.Deploy LOB, OEM Store applications to endpoints.Deploy LOB/Store applications to group of users (AAD user groups).Monitor application deployment status.LOB Application Wrapping for iOS and Android managed applications.Wrap the LOB apps using iOS SDK, Android SDK.Create, Maintain, Update, Deploy and Delete policies.Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance PoliciesiOS, Android and Windows, Device Life Cycle.Enrollment process of endpoints (iOS, Windows 10 and Android). Retire and Wipe Devices.Create, Maintain, Update, Deploy and Delete CA policies.CA for Windows, Android, iOS, MacOS.Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMGExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.Production of High-level/Low Level Design documentations.Proficient in customizing and deploying Windows 10.Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP\ADMX templates.Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bit locker, Windows Hello for Business etc.Experience in Microsoft Azure AD, AzureAD AppProxy.In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIPMobile Device Management and Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices.Strong understanding in App Deployment - Application deployment across different platforms with file types - APK, IPA, APPX, APPXBUNDLE, MSI, EXE, WIN32, PKG and Intune mac.Strong understanding in Conditional Access and DLP policies for organization or tenant wide security. Exchange connector for Hosted, In-Cloud and On-Prem exchange.Deploying software updates to the client machines and channelizing updates.Configuring and deploying VPN profile, Email profile and Wi-Fi profile.Strong understanding of Windows Active Directory / Certificate Management / Windows Server ManagementIntegration with third party tools such as Jamf, TeamViewer lookout etc. for enhance level of security and compliance reporting.Understanding of Azure VDI Infrastructure in collaboration VMware cloud for horizon or WVD.Configuring NDES and SCEP based deployments in collaboration with Intune.Deploying software and applications to enrolled devices.Configuring app and location based conditional access policies.Deployment of EMS across medium large enterprises or global deployments Professional Attributes-Ability to work independently and make decisions with little direct supervision.Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. Educational QualificationBachelors Degree / Diploma in Engineering / Computer ScienceExperience in providing voice based Technical Support is desirable.Experience of working with global customers is an asset. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.We are looking for a Windows Support Engineer with 4 years of experience to assist in troubleshooting and resolving Windows-related issues. The ideal candidate should have basic knowledge of Windows operating systems, software installations, and system troubleshooting. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth.Key Responsibilities:- Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.- Assist in installing, updating, and configuring Windows applications.- Support user account management using Active Directory (AD) (password resets, account unlocks).- Help diagnose and resolve printer and peripheral connectivity issues.- Run basic PowerShell commands for system diagnostics.- Monitor and report Windows update status and basic patch compliance issues.- Log, track, and update tickets in the IT service management system.- Follow standard operating procedures (SOPs) for issue resolution.- Escalate complex problems to senior team members as needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of desktop support and troubleshooting techniques.- Experience with remote desktop tools and support software.- Familiarity with system configuration and maintenance best practices.- Ability to document processes and create user guides for clients. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Linux/Unix Desktop Management Good to have skills : Perl Scripts, PostgreSQL, Python (Programming Language)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning to align application development with organizational goals, ensuring that all stakeholders are informed and involved throughout the process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and adjust plans as necessary to meet deadlines.- Act as a liaison between the IT and Corporate Functions (e.g. Finance, Compliance, and others)- Design integrated process, applications, data and technology solutions in accordance with the Enterprise IT strategy- Implement Information Security requirements according to group-wide standards- Participate in agile projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux/Unix Desktop Management (preferably RH) and SQL databases (preferably PostgreSQL), Knowledge of scripting (Unix Shell Scripts, Perl, Python etc.) or development in high-level programming languages, ISO 27k Information Security Framework- Good To Have Skills: Experience with PostgreSQL, Perl Scripts, Python (Programming Language).- Strong understanding of system administration and configuration management.- Experience with application deployment and troubleshooting in Linux/Unix environments.- Familiarity with scripting languages to automate tasks and improve efficiency.- Experience with system monitoring and event analysis- Knowledge in standard technologies and open minded for future trends Additional Information:- The candidate should have minimum 5 years of experience in Linux/Unix Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of system performance monitoring tools.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Azure Windows Virtual Desktop Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & ResponsibilitiesDeployment and management of AVD resource group, workspace, application group, hostpool and session hosts. Deployment and management of personal/dedicated and pool/shared AVD virtual machine/session hosts. Create new AVD build image and update/replace session hosts. Create/Manage AVD master (gold) image Scale AVD host pools using Azure DevOps pipeline Troubleshooting of AVD and Windows 10 related issues. Installing applications on session hosts via PowerShell scripts. Professional & Technical Skills: Experienced in Microsoft Windows 10 administration and management. Experienced in Microsoft Azure and AVD (Azure Virtual Desktop). Experienced in deploying and managing AVD resource group, workspace, application group, host pool and session hosts. Knowledge of Azure DevOps Pipelines & Infrastructure as Code Experienced in Active Directory, Azure Active Directory, Group Policy Object and Configuration ManagerEducation Qualification:15 years full time education Additional InformationMicrosoft Azure Fundamental trained/certified Microsoft Azure Virtual Desktop trained/certified Microsoft Windows 10 trained/certified Microsoft Modern Desktop Management trained/certified Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service OperationsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through your comprehensive understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions and resolutions to enhance service quality.- Collaborate with team members to share insights and improve processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and management.- Understanding of network connectivity and troubleshooting.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education