Desktop Engineering Specialist

About Company :

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions.

The company’s consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers’ social, environmental and economic value.

• Job Title

  : Desktop Engineering Specialist

• Location: Pune,Mumbai

• Experience

  : 8-12

• Job Type

  : Contract to hire.

• Notice Period

  : Immediate joiners.

• Mandatory Skills

  :ITSM ,DESKTOP ENGINEERING WSUS,SIT UAT ,CMDB ,ATF,

JD:

DESKTOP ENGINEERING WSUS

Learning with deep expertise the customer designed ITSM processes of Incident Problem Change Knowledge and Request Management and related integrations service catalogue and service portal

Strong hands on experience installing and configuring WSUS in AD environment

Handson experiences patching Wintel servers using WSUS servers

Conducting end to end ServiceNow testing of transformed Customer ITSM processes in SIT UAT and Production environments

Documenting technical testing and end user UAT testing scenarios including identifying required CMDB data to support testing

Creating UAT testing scenarios for automated testing frameworks ATF

Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered

Testing of defects stories in SIT

Conducting application and implemented business process demonstrations and trainings to end users and stakeholders

Conducting one way and two-way live and recorded interactive training sessions for small medium and large audiences including preparation of material and voice overlays.

Creating procedures and training material for end users

Performing postmigration hyper care for end users

Oher ITSM business analyst process needs as identified by management,SERVICENOW,