Desktop Engineering Specialist

About the Company

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About the Client

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

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Responsibilities

• DESKTOP ENGINEERING WSUS
• Learning with deep expertise the customer designed ITSM processes of Incident Problem Change Knowledge and Request Management and related integrations service catalogue and service portal
• Strong hands on experience installing and configuring WSUS in AD environment
• Handson experiences patching Wintel servers using WSUS servers
• Conducting end to end ServiceNow testing of transformed Customer ITSM processes in SIT UAT and Production environments
• Documenting technical testing and end user UAT testing scenarios including identifying required CMDB data to support testing
• Creating UAT testing scenarios for automated testing frameworks ATF
• Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
• Testing of defects stories in SIT
• Conducting application and implemented business process demonstrations and trainings to end users and stakeholders
• Conducting one way and two-way live and recorded interactive training sessions for small medium and large audiences including preparation of material and voice overlays.
• Creating procedures and training material for end users
• Performing postmigration hyper care for end users
• Oher ITSM business analyst process needs as identified by management