Desktop Engineer L1

15 years

0 Lacs

hyderabad telangana india

Posted:2 days ago| Platform:

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Skills Required

support troubleshooting software report installation configuration standardization scanner word powerpoint network dhcp antivirus auto service logging management

Work Mode

On-site

Job Type

Full Time

Job Description

Desktop Support Engineer - L1

Troubleshooting desktop / laptop OS issues.
Support for standard software issues
Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
Installation / re-installation / configuration of systems, printers, scanners.
Configure desktop and laptop as per the desktop/laptop standardization policies of company
Installation / re-installation / configuration of in-scope client software / applications
Installation / configuration of e-mail clients
Troubleshooting e-mail client related issues
Troubleshooting printer / scanner related issues
Troubleshooting issues related to standard office software’s (MS Office Word, Xls, PowerPoint etc.) and internet client
Support for local area network issues (LAN), DHCP client
Install antivirus software and check virus definition auto updates
Install approved patches onto desktops / laptops.
L1 Support for Meeting Room.
Troubleshoot print queue related issues
Configure appropriate rights and permissions for accessing printers
Remove virus from respective desktop / laptop with the antivirus software.
Educating users on the usage of the Service Desk System for call logging and

Education & ExperienceRecommended

Diploma or Graduation in IT (15 years of education is mandatory)
Typically has 1-2 years of work experience in desktop support, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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