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Rojgar group
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Desktop Engineer L1

Desktop Engineer L1

Rojgar group

0 years

1 - 3 Lacs

jaipur

Posted:14 hours ago| Platform: GlassDoor logo

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Skills Required

service support software network configuration video security data

Work Mode

On-site

Job Type

Full Time

Job Description

L1 Service Engineer / L1 Desktop Support
Location: Malviya Nagar, Jaipur

Job Description

We are looking for a Desktop Support Engineer (L1) to join our IT team in Jaipur. The ideal candidate will provide first-level technical support to users, ensuring smooth operation of hardware, software, and network systems.

Job Description – Desktop Support

Responsibilities:

Provide first-level technical support for hardware, software, and network-related issues.
Diagnose and troubleshoot issues with systems, applications, peripherals, and network connectivity (L1 support).
Install, configure, and maintain desktop/laptop systems, printers, and related equipment.
Respond to user queries via helpdesk tickets, phone, email, or walk-ins in a timely and professional manner.
Log and track all support activities in the organization’s ticketing system.
Assist with user account setup, email configuration, and software installations.
Escalate unresolved issues to L2/L3 or relevant technical teams.
Maintain an accurate record of IT assets (hardware and software).
Support A/V equipment for meetings and video conferencing.
Adhere to company policies and procedures for security and data protection.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,756.99 per month

Benefits:

Health insurance
Life insurance
Provident Fund

Work Location: In person

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