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HP
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Desktop Engineer L1

Desktop Engineer L1

1 - 5 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

it infrastructure customer satisfaction troubleshooting operational support issue prevention

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for delivering tailored post-sales software services to local accounts. You will respond to a range of queries and utilize proactive monitoring for issue prevention. Your main goal will be to maintain high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements and resolving issues promptly - Troubleshoot IT infrastructure problems - Adhere to standards, support operational plans, and perform assigned tasks under supervision Qualifications Required: - Strong communication skills - Proficiency in IT infrastructure troubleshooting - Ability to address customer requirements promptly - Knowledge of software services - Ability to work under supervision (Note: The additional details of the company were not provided in the job description),

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Desktop Engineer L1