Desktop Engineer L1

Job Title

L-1 Desktop Engineer

Company

GIBS (IT Solutions)

Location

Khan Market, New Delhi

Job Description

The L-1 Desktop Engineer will provide first-level technical support for desktops, laptops,

and workplace IT infrastructure at GIBS and its client sites. The position requires

troubleshooting user issues, installing hardware/software, and ensuring smooth IT

operations under supervision.

Key Responsibilities

●Respond promptly to end-user desktop support requests, resolving hardware and

software issues.

●Install, configure, and upgrade desktops, laptops, and peripheral devices.

●Assist with basic network troubleshooting, printer setup, and user account

management.

●Document problem resolution and maintain records of service requests.

●Escalate unresolved issues to higher-level support engineers.

Qualifications

• Diploma or a Graduate in IT/Computer Science or equivalent technical field.

• 0-2 years relevant experience in desktop support or IT helpdesk roles.

• Working knowledge of Windows OS, Office applications, and basic networking.

• Strong verbal and written communication skills.

• Ability to work in a team and adapt to fast-paced environments.

Additional Information

●Full-time position, Mon-Sat.

●Immediate joining preferred

Job Type: Full-time

Work Location: In person