L1 Support Engineer

Job description

Role Overview:

The Service Engineer will be responsible for maintaining and supporting all desktop systems, applications, and hardware used by the company's internal staff. This role involves troubleshooting issues related to hardware, software, and network connectivity, and ensuring that end-users have a seamless operational experience.

Key Responsibilities:

Install, configure, and maintain desktop hardware and software.

Troubleshoot and resolve hardware, software, and network issues.

Perform regular system updates and patches.

Provide technical support to end-users in a timely and efficient manner.

Document and maintain accurate records of technical issues and solutions.

Collaborate with the IT team to implement new technologies and enhancements.

Assist in managing IT inventory and procurement of necessary equipment.

Qualifications:

Proven experience in desktop support or a similar role.

Strong knowledge of Windows operating systems.

Familiarity with network protocols, security, and troubleshooting.

Excellent problem-solving and communication skills.

Ability to work independently as well as part of a team.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

• Day shift

Work Location: In person

Expected Start Date: 21/07/2025