Designation: Jr. Desktop Support Cum Network Administrator

Network Administrations Ø Network Hardware and Software Management: Installing, configuring, and maintaining network devices and software, ensuring they are up-to-date and functioning optimally.  Ø Security Management: Protecting the network from unauthorized access, implementing security measures like firewalls, intrusion detection systems, and access controls, Enabled MFA. Ø Troubleshooting and Maintenance: Diagnosing and resolving network connectivity issues, hardware and software problems, and performance bottlenecks.  Ø Monitoring and Performance Optimization: Continuously monitoring network performance, identifying areas for improvement, and implementing solutions to optimize network efficiency and speed Ø  User Support: Providing technical support to users regarding network access, email, file sharing, and other network-related issues. Ø Documentation and Reporting: Maintaining accurate documentation of network configurations, procedures, and troubleshooting steps, as well as generating reports on network performance and security, backup of configurations. Ø  Keeping up to date with the latest networking technologies, security threats, and best practices.  Ø  Network cabling Cat 5, Cat 6, Cat 6A & fibre optic cables. Ø  Mitigation of cyber security risks. End-User Support Ø Installation of operating system like, Windows 10 & Windows 11 above versions. Ø Installation & configuration, Troubleshooting of Microsoft 365 including Outlook, One Drive, Teams, ERP, VPN, Anti-virus etc. Ø Support to both hardware and software related issues of Desktop\Laptop, Network Printers, Scanners, external display etc., including assembling and installation of PC/Laptop essential hardware peripheral devices and troubleshooting issues related to Network Printers, Scanners, Wifi devices, Modem, Switches, NVR, DVR, CCTV external display etc. Ø Installation and Configuration of Local and Network\MFD Printers, scanners, Dot matrix printers. Ø Installation of hardware and networking peripheral devices like, Switch, WIFI devices, modem, webcam, USB devices etc. Ø Joining PC in Domain\Workgroup, Backup & restore, disk backup etc. Ø Support to Internet Broadband, ILL, Landline, telephony system, SIM. Ø Browsers EDGE, Firefox, Chrome Ø Support to biometric attendance systems. Door access system Ø Basic support to UPS, Stabilizer, Inverter Ø Basic Knowledge of GPS Technology, RF devices, UHF devices, RFID tag etc Ø Patch management- Security patches installation, firmware update, driver updates. Ø Support to projectors, TV, meeting room setup Ø Planned routine repairs and/or system upgrades. Ø Proper testing before implementation of any new IT equipment’s Ø Exploring quality IT equipment at reasonable cost as per requirement Ø Follow-up with the Vendor for support