Design Application Engineer

1 - 5 years

4 - 7 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Design Application Engineer – BricsCAD (2D CAD Software)

Department

Technical / Pre-Sales & Post-Sales Support

Location

Mumbai (with client visits as required)

Role Overview

We are looking for a Design Application Engineer with strong expertise in 2D CAD tools, preferably BricsCAD, to support customers across the entire software lifecycle—from pre-sales demonstrations to post-sales implementation, training, and technical support. The role requires a blend of technical proficiency, customer-facing skills, and problem-solving ability to ensure successful adoption and maximum ROI for clients.

The ideal candidate will act as a technical bridge between sales, customers, and product implementation, ensuring smooth onboarding, effective usage, and long-term customer satisfaction.

________________________________________

Key Responsibilities

1. Pre-Sales & Product Demonstration

  • Conduct technical product demonstrations of BricsCAD (2D) to prospective customers.
  • Clearly explain features, capabilities, workflows, and business benefits of BricsCAD in relation to customer requirements.
  • Support the sales team by providing technical insights, feasibility assessments, and solution recommendations.
  • Customize demos based on industry use cases such as manufacturing, architecture, construction, or engineering design.

________________________________________

2. Installation, Deployment & Configuration

  • Perform software installation, activation, and licensing of BricsCAD at client locations or remotely.
  • Support system setup, hardware/software validation, and environment readiness checks.
  • Configure BricsCAD products, add-ons, and settings as per customer workflows and project requirements.
  • Ensure smooth deployment and successful go-live for customers.

________________________________________

3. Technical Support & Troubleshooting

  • Diagnose and resolve technical issues related to:

o Installation and activation

o Licensing and configuration

o Modeling and drafting errors

o Performance issues and system compatibility

  • Provide remote technical support via phone calls, emails, screen sharing, and remote desktop tools.
  • Escalate complex issues when required and coordinate with internal teams or OEM support.

________________________________________

4. Customer Training & Enablement

  • Deliver hands-on training sessions for customer teams on BricsCAD best practices, workflows, and features.
  • Train users to improve productivity, accuracy, and efficiency in 2D drafting.
  • Develop, update, and maintain training materials, including user guides, manuals, presentations, and quick-start documents.
  • Support customers during the onboarding phase to ensure confidence and adoption.

________________________________________

5. Post-Sales Support & Customer Success

  • Ensure a smooth transition from sales to implementation, acting as a key technical point of contact.
  • Build and maintain strong technical relationships with customers through proactive engagement.
  • Monitor product usage and adoption to ensure customer success and ROI realization.
  • Gather customer feedback and suggest workflow improvements or process optimizations.

________________________________________

6. Documentation & Reporting

  • Maintain detailed records of customer issues, resolutions, and interactions in internal systems and relevant support portals.
  • Document recurring issues, solutions, and best practices for internal knowledge sharing.
  • Prepare reports on customer usage, challenges, and improvement opportunities.

________________________________________

Educational Qualifications

  • B.E. / B. Tech or M.E. / M. Tech in Mechanical Engineering or a related engineering discipline.

________________________________________

Required Skills & Competencies

Technical Skills

  • Strong knowledge of 2D CAD concepts and drafting standards.
  • Hands-on experience with BricsCAD (preferred) or similar CAD software such as AutoCAD, DraftSight, etc.
  • Understanding of engineering drawings, layers, blocks, dimensions, and annotations.
  • Basic knowledge of system hardware, OS compatibility, and software environments.

________________________________________

Soft Skills

  • Excellent communication and presentation skills for customer-facing interactions.
  • Strong problem-solving and analytical abilities.
  • Ability to explain technical concepts in a simple and business-relevant manner.
  • Customer-focused mindset with a proactive approach to support and engagement.
  • Willingness to travel to customer locations as required.

________________________________________

Experience (Preferred)

  • 1–5 years of experience in CAD application support, design engineering, or technical pre/post-sales roles.
  • Experience working with B2B customers in engineering, manufacturing, or construction domains is an advantage.

________________________________________

Why Join Us

  • Opportunity to work with a globally recognized CAD solution like BricsCAD.
  • Exposure to diverse industries and real-world engineering applications.
  • Growth-oriented environment with opportunities to build both technical and customer-facing expertise.
  • Be part of a dynamic team focused on innovation, customer success, and long-term partnerships

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You