Design Application Engineer

Design Application Engineer – BricsCAD (2D CAD Software)

Department

Technical / Pre-Sales & Post-Sales Support

Location

Mumbai (with client visits as required)

Role Overview

We are looking for a Design Application Engineer with strong expertise in 2D CAD tools, preferably BricsCAD, to support customers across the entire software lifecycle—from pre-sales demonstrations to post-sales implementation, training, and technical support. The role requires a blend of technical proficiency, customer-facing skills, and problem-solving ability to ensure successful adoption and maximum ROI for clients.

The ideal candidate will act as a technical bridge between sales, customers, and product implementation, ensuring smooth onboarding, effective usage, and long-term customer satisfaction.

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Key Responsibilities

1. Pre-Sales & Product Demonstration

• Conduct technical product demonstrations of BricsCAD (2D) to prospective customers.

• Clearly explain features, capabilities, workflows, and business benefits of BricsCAD in relation to customer requirements.

• Support the sales team by providing technical insights, feasibility assessments, and solution recommendations.

• Customize demos based on industry use cases such as manufacturing, architecture, construction, or engineering design.

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2. Installation, Deployment & Configuration

• Perform software installation, activation, and licensing of BricsCAD at client locations or remotely.

• Support system setup, hardware/software validation, and environment readiness checks.

• Configure BricsCAD products, add-ons, and settings as per customer workflows and project requirements.

• Ensure smooth deployment and successful go-live for customers.

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3. Technical Support & Troubleshooting

• Diagnose and resolve technical issues related to:

o Installation and activation

o Licensing and configuration

o Modeling and drafting errors

o Performance issues and system compatibility

• Provide remote technical support via phone calls, emails, screen sharing, and remote desktop tools.

• Escalate complex issues when required and coordinate with internal teams or OEM support.

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4. Customer Training & Enablement

• Deliver hands-on training sessions for customer teams on BricsCAD best practices, workflows, and features.

• Train users to improve productivity, accuracy, and efficiency in 2D drafting.

• Develop, update, and maintain training materials, including user guides, manuals, presentations, and quick-start documents.

• Support customers during the onboarding phase to ensure confidence and adoption.

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5. Post-Sales Support & Customer Success

• Ensure a smooth transition from sales to implementation, acting as a key technical point of contact.

• Build and maintain strong technical relationships with customers through proactive engagement.

• Monitor product usage and adoption to ensure customer success and ROI realization.

• Gather customer feedback and suggest workflow improvements or process optimizations.

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6. Documentation & Reporting

• Maintain detailed records of customer issues, resolutions, and interactions in internal systems and relevant support portals.

• Document recurring issues, solutions, and best practices for internal knowledge sharing.

• Prepare reports on customer usage, challenges, and improvement opportunities.

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Educational Qualifications

• B.E. / B. Tech or M.E. / M. Tech in Mechanical Engineering or a related engineering discipline.

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Required Skills & Competencies

Technical Skills

• Strong knowledge of 2D CAD concepts and drafting standards.

• Hands-on experience with BricsCAD (preferred) or similar CAD software such as AutoCAD, DraftSight, etc.

• Understanding of engineering drawings, layers, blocks, dimensions, and annotations.

• Basic knowledge of system hardware, OS compatibility, and software environments.

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Soft Skills

• Excellent communication and presentation skills for customer-facing interactions.

• Strong problem-solving and analytical abilities.

• Ability to explain technical concepts in a simple and business-relevant manner.

• Customer-focused mindset with a proactive approach to support and engagement.

• Willingness to travel to customer locations as required.

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Experience (Preferred)

• 1–5 years of experience in CAD application support, design engineering, or technical pre/post-sales roles.

• Experience working with B2B customers in engineering, manufacturing, or construction domains is an advantage.

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Why Join Us

• Opportunity to work with a globally recognized CAD solution like BricsCAD.

• Exposure to diverse industries and real-world engineering applications.

• Growth-oriented environment with opportunities to build both technical and customer-facing expertise.

• Be part of a dynamic team focused on innovation, customer success, and long-term partnerships

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person