Deputy Manager

Job Description

You will have to work on managing the daily operational tasks including but not limited to handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. Key Responsibilities: Need to closely work with the team members for recon and other issues, and at times require to contribute individually. Have good knowledge of products to resolve any customer, merchant, or bank issues. Dealing with other teams, especially Support / Sales, for the resolution of queries. Handling areas that impact the inflow and outflow of funds at the transaction level. Complete tasks considering SLAs and preparation of various reports on a daily, weekly, and monthly basis for the team assigned. Coordinate with Banks for issues in reconciliation and payments, and the delayed settlement of funds. Work closely with Tech teams to raise red flags, share/prepare appropriate data for investigation, and understand the root cause to attain 100% reconciliation. Also, find innovative ways of automation. Helping team members in balancing and matching the funds at days end. Analyse the difference (if any) and treatment of the same. Resolve invalid or unauthorized deductions by following pending deductions procedures. Month End Deliverables: Cost reports, Escrow Tagging, Gateway Reconciliation summary with leadership with variances reasons. Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal, and external stakeholders across banks, processors, and networks Requirement - 8-10 years of experience in the Operations of a Payment Gateway / E-wallet/ Fintech firm. Good knowledge of MS Office (Excel, PowerPoint) Excellent interpersonal and communication skills, both written and verbal. Excellent problem-solving, critical thinking, and analytical skills, with an ability to organize and work independently with rapidly changing priorities. Self-motivated and detail-oriented, with a focus on solutions and outcomes. Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn, and adapt to new technologies.