Work from Office
Full Time
Job Roles & Responsibilities:
• Performance feedback session to be provided to agents.
• Primary focus on CPM/SLA.
• One to one relation building.
• Analyze various reports including process dashboards & team performance reports.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Manage attendance and attendance incentive for the team
• Attain SLA through effective management of the daily operations of the team
• Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
• Conduct audits & share feedback with team members
• Will be responsible for managing the portfolio of clients.
Requirements
• Graduation is a must.
• Proven experience of min. 2 years as Deputy Operations Manager on papers
• Should be willing to work in 24*7 working environment.
• Excellent verbal / written communication skills
• Good with Analytical skills / MS Excel / presentation skills
• Leadership quality and organizational awareness
Provana
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