Job Purpose
This position is open with Bajaj Finance ltd
First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Achieving business numbers with the assigned line of channels (Basis location and market potential)
People Management (Off roll) Hiring, Retention Productivity
Sales Governance through compliance of systems and processes
Responsible for tracking, managing controlling PDD requirement compliance
Reduction in customer complaints cancellation by ensuring that no miss-selling is being done
Understanding of CRM Salesforce.com
Effectively engage with Credit, Operations, Risk within 2W/3W teams
To ensure TAT is maintained for case processing
4.MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job) Training of self and their team below
Hiring right candidate
Smooth onboarding to help settle the employee well in BFL
Smooth onboarding of New Dealer/Partner with BFL
Retention of Off-roll staff
5.DECISIONS(Key decisions taken by job holder at his/her end) Hiring of Off roll staff
Approvals by coordinating with internal stake holders eg. Clearing cases
Lead allocation
Field activity planning and closure
6.INTERACTIONS(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal ClientsRoles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file
Connect with HR department for hiring retention
External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer
Mapping of market competition
7.DIMENSIONS(Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions(These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential)
Other Dimensions(Significant volume dimensions associated with the job)Total Team Size: 9Number of Direct Reports: 5 to 9Number of Indirect Reports: NANumber of Outsourced employees: 5 to 9Number of locations: 1 to 4Number of products: 1 i.e. Two wheeler Loan Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications
Qualifications Graduate / Post Graduate
Good command in excel is essential
Work Experience 1 to 3 years of relevant experience in managing team
Result oriented - Go getter attitude is must
Should have collaborative work style to engage with peers colleagues across the company
Excellent Team management Interpersonal Skills
Excellent command over communication skills
Highly ambitious self-motivated