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Asahi India Glass (AIS)
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Deputy Manager- Customer Support

Deputy Manager- Customer Support

Asahi India Glass (AIS)

2 - 5 years

|

3 - 6 Lacs

Posted:None| Platform:

Apply

Skills Required

customer relationship customer service customer care customer support customer handling order processing team management windows xp customer management marketing technical support material management sales coordination project coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

Supervise and guide the customer support team to meet performance and service quality targets.
Handle complex customer queries and escalations, ensuring timely resolution.
Monitor service levels, response times, and overall customer experience.
Analyze customer feedback and service data to identify improvement areas.
Develop and implement customer service policies, procedures, and training programs.
Coordinate with internal departments (sales, operations, technical) to address customer requirements.
Prepare MIS reports and present performance metrics to senior management.
Support digital tools and automation initiatives to enhance service efficiency.
Ensure compliance with company standards and regulatory requirements.

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Asahi India Glass (AIS)

Manufacturing - Glass

Ahmedabad

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