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Deputy Manager - Customer Service Desk, Group Operations

Deputy Manager - Customer Service Desk, Group Operations

Kotak Life Insurance

3 - 5 years

5 - 7 Lacs

mumbai

Posted:None| Platform:

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Skills Required

customer service operations management team management team handling customer service desk customer support service desk process management escalation management team leading customer service management group operations sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing all high profile clients fortheir queries and complains
Coordinating with internal teams fortimely resolution of all queries
Analyzing all queries for their TATs andresolutions
Handling complains of RelationshipManagers and clients as well received via e-mails and calls
Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination
Any name changes in authorized person,policy no
policy name along with contact numbers are performed in Group Asia
IRDAI / Escalation Management / MIS

Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

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