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Mercedes Benz
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Deputy General Manager- IT Technical Aftersales

Deputy General Manager- IT Technical Aftersales

Mercedes Benz

18 - 23 years

27 - 32 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

hp data protector technology leadership change management aftersales agile german kubernetes software development continuous development maven sales microservices docker ansible pmp java git devops kanban linux jenkins scrum coaching aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Were looking for a strategic technology leader to head our ITH/IA portfolio approximately 100 engineers, architects, and product owners dedicated to delivering high-impact digital solutions in the Technical Aftersales domain.

This role demands end-to-end ownership of programs, strong people and stakeholder leadership, and the ability to scale tech platforms using agile and cloud-native approaches.

Key Responsibilities

1. Strategy & Program Leadership (60%)

Drive aftersales initiatives including Diagnostics, Software Updates, Owners Manual, and Digital Extras aligned to MB.OS strategy.
Lead complex product/platform development across Java, AWS, and modern tech stacks.
Translate strategic objectives (e.g., ShiftRight, CIOs 5 Pillars) into concrete deliverables with OKRs.
Ensure stakeholder satisfaction through strong governance and frequent updates.
Champion cross-functional collaboration with global tech teams and business units.

2. People Leadership & Culture Building (30%)

Lead a 100-member team across Levels 59; foster a culture of inclusion, performance, and ownership.
Hire, coach, and retain top talent; run career conversations and conflict resolution effectively.
Promote a speak-up and psychologically safe environment to drive innovation.
Support budget planning, optimize costs, and ensure compliance with governance policies.

3. Domain & Functional Expertise (10%)

Bring deep knowledge of automotive aftersales processes, regulations, and compliance.
Understand diagnostic protocols, digital content creation for service, and tech platform architecture.
Build technical excellence within the team using Agile, DevOps, and continuous learning.

Qualifikationen

Must-Have Qualifications

Education: B.E. in Computer Science or related discipline; MBA (optional but preferred)
Experience: 18+ years in technology leadership, ideally in the automotive or software domain
Technical:
- Java, AWS, microservices architecture
- Agile methodologies (Scrum, Kanban), DevOps practices
Leadership:
- Experience leading diverse, cross-functional engineering teams
- Strong stakeholder and change management skills
Languages: English (Fluent); German is an added advantage
Certifications: PMP, SAFe, or Product Management certifications are a plus

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Deputy General Manager- IT Technical Aftersales