Department Manager - Swadesh

As a potential candidate for the position at Swadesh, India's definitive craft luxury house, you will be responsible for various key tasks to ensure the success of the categories managed. Your main responsibilities will include: - Achieving revenue and gross margin targets for the categories managed. - Optimizing store display stock and back-store inventory to increase stock turns for the category. - Ensuring effective stock and visual merchandising, including product labeling, accurate pricing, promotional offers, and point-of-purchase materials. - Monitoring sales figures versus plan/forecast and interpreting trends for inventory planning. - Working closely with the buying team to maintain a 100% fill rate at the store. - Minimizing shrinkage on the floor as per company guidelines. - Conducting market surveillance for the managed category, analyzing competitors" products, prices, promotions, and customer traffic to implement best practices. - Gathering consumer data for feedback and ensuring sales staff are well-trained and updated on product knowledge and selling techniques. - Recognizing and developing talent within the team, mentoring sales associates through training and career planning. - Updating category and store associates on new products/brands and selling techniques. - Improving the commercial performance of the showroom by increasing turnover and maximizing profitability through efficient operations. - Managing human resources, finance, inventory, customer care, marketing, and administration to ensure a delightful shopping experience for customers. - Driving revenue and gross margin per sq ft for the managed categories and increasing the conversion ratio and average transaction value per customer. Key Qualifications required for this role include: - Graduate or relevant experience in Retail, Luxury, Furniture, Design, Jewellery, or Hospitality/Business Management. - 6-10 years of experience in luxury, lifestyle, or heritage-based retail. - Minimum 3 years of experience managing a category or team in a high-service environment. - Strong passion for Indian crafts, sustainability, and immersive customer experiences. In addition to the specific responsibilities and qualifications outlined, you will need to possess the following skills and competencies: - Customer focus - Result orientation - Team building - Analytical skills - Business acumen - Teamwork - Interpersonal skills - Attention to detail - Operational SOPs - Customer service - Ability to work under pressure - Communication skills - Commitment to excellence - Analytical thinking - Ownership mindset If you meet the eligibility criteria and possess the required skills and competencies, this position at Swadesh could be an exciting opportunity for you to contribute to the success of a renowned craft luxury house in India.,