Department Manager

Company Overview

Reliance Retail is India’s largest and fastest growing retailer, boasting a strong omni-channel presence and extensive store network. With an emphasis on superior products, outstanding value, and an unmatched shopping experience, the company serves over 193 million loyal customers nationwide, backed by advanced technology and a skilled workforce.

Job Overview

We are seeking a dynamic Department Manager to join Reliance Retail in Athni, Chikodi. This full-time, mid-level position requires 4 to 6 years of relevant work experience. As a Department Manager, you will oversee all aspects of retail operations within your assigned section, ensuring high standards of customer service, sales performance, and operational excellence.

Qualifications and Skills

• Minimum 4 to 6 years of proven experience in retail management or a similar customer-facing role within the retail industry.
• In-depth understanding and hands-on expertise in retail operations (Mandatory skill) ensuring store processes run smoothly and efficiently at all times.
• Demonstrable team leadership abilities to motivate, guide, and manage store staff towards meeting sales and service objectives.
• Strong skills in retail sales, including executing sales strategies, building customer loyalty, and maximizing revenue opportunities.
• Effective sales management capabilities to plan sales targets, monitor achievements, and implement corrective actions as required.
• Experience in sales, customer engagement, and the ability to manage relationships that positively impact store performance and growth.
• Proficiency in inventory management, including stock monitoring, replenishment, and shrinkage control to optimize availability and minimize losses.
• Excellent organizational, problem-solving, and communication skills necessary to manage daily operations and address customer needs effectively.

Roles and Responsibilities

• Supervise daily retail operations for the assigned department, ensuring adherence to company policies and excellent customer service standards.
• Lead, train, and develop team members to foster a positive work environment and align staff performance with organizational goals.
• Drive sales growth by implementing effective merchandising, promotional activities, and upselling strategies.
• Oversee inventory management processes, ensuring optimal stock levels, timely replenishment, and effective shrinkage control.
• Monitor department performance metrics, prepare regular reports, and implement actions to achieve or exceed sales targets.
• Address customer queries, resolve complaints, and ensure a seamless shopping experience for all patrons.
• Collaborate with other departments, vendors, and support teams to coordinate operations and streamline supply chain activities.
• Maintain high visual merchandising standards, store hygiene, and compliance with safety and security protocols at all times.