Department Manager

As the Department Manager for our Fashion and Lifestyle retail store, you will be responsible for overseeing the daily operations, managing the team, driving sales, and ensuring an exceptional shopping experience within your department. You will lead by example, motivate your team, and implement strategies to achieve business objectives while maintaining high standards of visual merchandising and customer service.

• Team Leadership & Management:

• Recruit, train, motivate, and develop department staff to deliver outstanding customer service.
• Monitor and evaluate employee performance, providing feedback and conducting performance appraisals.
• Foster a positive, productive, and professional work environment.

• Sales & Profitability:

• Achieve or exceed sales targets and KPIs for the department.
• Analyze sales reports, market trends, and customer feedback to drive sales initiatives.
• Manage inventory levels and ensure optimal stock availability without overstocking.

• Customer Experience:

• Ensure customers receive excellent service and advice on fashion and lifestyle products.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain high standards of store cleanliness, organization, and merchandising.

• Visual Merchandising & Store Presentation:

• Implement brand standards for visual merchandising and promotional displays.
• Coordinate with marketing and visual teams to roll out campaigns and seasonal displays.
• Ensure product presentation is appealing and aligned with brand guidelines.

• Operations & Compliance:

• Manage day-to-day operational tasks including cash handling, scheduling, and stock management.
• Ensure compliance with company policies, health and safety regulations, and loss prevention protocols.
• Coordinate with suppliers and logistics for timely stock replenishment.

• Proven experience (3+ years) as a Department Manager or similar role in fashion/lifestyle retail.
• Strong leadership and team management skills.
• Excellent customer service orientation.
• Good understanding of fashion trends, merchandising, and retail operations.
• Strong organizational, problem-solving, and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient with retail POS systems and Microsoft Office Suite.

• Bachelor’s degree in Fashion Merchandising, Retail Management, Business Administration, or related field.
• Experience with inventory management software and sales analytics tools.