Department Manager

CUSTOMER

Customer Interception

 Analyses Mystery Audit scores and comments vis-à-vis ADM observations sheets.

 Plans corrective measures to address gaps and executes the plan post validation by the SM.

 Reverse Ushers customer in the section.

 Reviews customer handling as per process for CSD.

 Reviews Store Deliveries Daily- vis-à-vis despatch plan in CIMCSD/reports

Product Display in Warehouse

 Reviews the warehousing standards with the BD Daily-

 Records observation using the Observation sheets as per preset timelines

Complaint Handling

 Follows the complaint handling process.

 Does a handover of any complaint/concern to the SM in case of escalations

PEOPLE

Self and Staff Grooming

 Reviews ADM,CSD,BD grooming

 Maintains personal grooming as per company standards

Punctuality

 Adheres to the Shift assigned

 Schedules ADM+CSD in Kronos-Monthly

 Signs-Off the time cards

Training

 Analyses and plans training programs with Area Trainers for the CSS, ADM, CSD and BD

 Updates self-knowledge by attending training programs when nominated.

 Tracks training hours completion and assessment performance of self and each team member (basis org. targets).

 Tracks training assessment performance of team

Briefing

 Attends Daily Store Briefing

MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.)

Review Parameters

CSD Review

 Reviews Pending SR with CSD - Weekly

 Reviews Pending WO Review with CSD - Weekly

BD Weekly Review

 Conducts Inventory Health Check Review with the BD- Weekly

 Analyses all performance v/s targets and plans for corrective actions if required.

INVENTORY

Review

RPA REVIEW

 Conduct RPA Review with the BD- Weekly

 Prepare a Write Off List of Non Repairable Defective in coordination with the CSM's

Slow Movers Liquidation Drive

 Review the ADM on SLM Liquidation- Weekly

Backorder Review

 Identifies and prepares B/O list for the Category.

 Liaisons with the Inventory Controller For Backorder Stocks Status

GAN Review

 Conducts GAN review with CSD- Weekly

PROCESS

PID

 Reviews daily posting of PID

SOP Implementation

 Reviews Duty Manager Checklist compliance - Daily

 Briefs the managers and staff on SOP updates as required

CSD Checklist

 Reviews and signs the CSD checklist - Daily

- Education - Minimum Graduation

- Candidate should be from CDIT Background and minimum 2-3 years of experience.

- Handled 5-10 members team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Experience:

• CDIT Industry: 3 years (Required)

Work Location: In person