CUSTOMER Customer Interception  Analyses Mystery Audit scores and comments vis-à-vis ADM observations sheets.  Plans corrective measures to address gaps and executes the plan post validation by the SM.  Reverse Ushers customer in the section.  Reviews customer handling as per process for CSD.  Reviews Store Deliveries Daily- vis-à-vis despatch plan in CIMCSD/reports Product Display in Warehouse  Reviews the warehousing standards with the BD Daily-  Records observation using the Observation sheets as per preset timelines Complaint Handling  Follows the complaint handling process.  Does a handover of any complaint/concern to the SM in case of escalations PEOPLE Self and Staff Grooming  Reviews ADM,CSD,BD grooming  Maintains personal grooming as per company standards Punctuality  Adheres to the Shift assigned  Schedules ADM+CSD in Kronos-Monthly  Signs-Off the time cards Training  Analyses and plans training programs with Area Trainers for the CSS, ADM, CSD and BD  Updates self-knowledge by attending training programs when nominated.  Tracks training hours completion and assessment performance of self and each team member (basis org. targets).  Tracks training assessment performance of team Briefing  Attends Daily Store Briefing MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.) Review Parameters CSD Review  Reviews Pending SR with CSD - Weekly  Reviews Pending WO Review with CSD - Weekly BD Weekly Review  Conducts Inventory Health Check Review with the BD- Weekly  Analyses all performance v/s targets and plans for corrective actions if required. INVENTORY Review RPA REVIEW  Conduct RPA Review with the BD- Weekly  Prepare a Write Off List of Non Repairable Defective in coordination with the CSM's Slow Movers Liquidation Drive  Review the ADM on SLM Liquidation- Weekly Backorder Review  Identifies and prepares B/O list for the Category.  Liaisons with the Inventory Controller For Backorder Stocks Status GAN Review  Conducts GAN review with CSD- Weekly PROCESS PID  Reviews daily posting of PID SOP Implementation  Reviews Duty Manager Checklist compliance - Daily  Briefs the managers and staff on SOP updates as required CSD Checklist  Reviews and signs the CSD checklist - Daily - Education - Minimum Graduation - Candidate should be from CDIT Background and minimum 2-3 years of experience. - Handled 5-10 members team. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Experience: CDIT Industry: 3 years (Required) Work Location: In person