Delivery Operations Senior Analyst

Skill required: Employee Services - Employee Data Process Design

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for? ?Attention to detail and process orientation.?Ability to manage multiple priorities in a fast-paced environment.?Strong interpersonal and stakeholder management skills.

Roles and Responsibilities:

?Leave of Absence ManagementoSupervise end-to-end LOA processes including medical, maternity, paternity, and other statutory leaves.oEnsure accurate documentation and compliance with local labor laws and company policies.oPartner with HR and Payroll teams to ensure timely updates and payments during LOA.oReconciliation of reports related to leave of absence(FMLA/Non FMLA, Workers Compensation, Disability pay)?Benefits AdministrationoOversee employee benefits programs (health insurance, retirement plans, wellness initiatives).oEnsure timely enrollment, changes, and terminations in benefits systems.oAddress employee queries and resolve escalations related to benefits.oReconciliation of reports related to Benefits programs (health insurance, retirement plans, wellness initiatives).?Offboarding ProcessoManage offboarding workflow including exit interviews, clearance, and final settlements.oEnsure compliance with data security and confidentiality during offboarding.oCollaborate with IT, Payroll, and HR teams for smooth transition and system access removal.oReconciliation of reports related to offboarding?Team LeadershipoLead and mentor a team of specialists handling LOA, Benefits, and Offboarding.oMonitor performance metrics, provide feedback, and drive continuous improvement.oEnsure adherence to SLAs and quality standards.?Stakeholder ManagementoAct as a point of contact for HR Business Partners, Payroll, and Compliance teams.oProvide regular reports and insights on LOA, Benefits, and Offboarding trends.
QualificationAny Graduation