Delivery Operations Manager - L1

8 - 13 years

10 - 15 Lacs

Posted:4 days ago| Platform: Naukri logo

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Full Time

Job Description


8 years and above experience

Location: Any Wipro location in India

Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC.


Rates including mark up - 180 K/M

Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support

To provide clarity, the key components of the job description are as follows:

  • Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes.
  • End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions.
  • Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets.
  • Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture.
  • Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors.
  • Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow.


Education and Experience: -

Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability


Mandatory Skills: Delivery Management.:

Experience: 8-10 Years.

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Wipro

Information Technology & Services

Bengaluru

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