62 Euc Jobs

As an Infoscion, you will be responsible for leading end-to-end endpoint device migration projects as part of digital workplace transformation. This includes managing the migration from SCCM to Microsoft Intune, which involves co-management, policy design, and device onboarding. Additionally, you will oversee Office 365 migration efforts, covering Exchange Online, OneDrive, SharePoint, and Teams. Your role will also involve driving transition projects that require handover from existing vendors to ensure knowledge transfer, continuity, and service quality. You will be tasked with defining and implementing EUC strategies, standards, and governance models while collaborating with various cross-functional teams such as infrastructure, security, service desk, and application owners. Ensuring compliance with security policies, data protection regulations, and operational best practices will be a key aspect of your responsibilities. You will also be responsible for managing project timelines, risks, budgets, and stakeholder communications. Furthermore, leading and mentoring EUC support teams to ensure operational readiness and knowledge retention will be part of your role. Your qualifications for this position should include proven experience in SCCM to Intune migration and Microsoft 365 (O365) migration. You should have a strong understanding of Microsoft Endpoint Manager, Azure AD, Autopilot, and Windows 10/11 deployment. Experience in managing vendor transitions, including due diligence, onboarding, and service stabilization, will be beneficial. Excellent communication, stakeholder engagement, and project management skills are essential for success in this role.,

Key Responsibilities: Implement and support Nexthink Digital Employee Experience (DEX) platform across enterprise environments. Develop and manage remote actions, campaigns, dashboards, and investigations using Nexthink tools. Monitor endpoint performance and user experience metrics to proactively identify and resolve issues. Collaborate with IT operations and service desk teams to drive zero-incident initiatives and continuous improvement. Analyze telemetry data to generate actionable insights and improve IT service delivery. Customize Nexthink modules to align with business KPIs and compliance requirements. Required Skills: Hands-on experience with Nexthink Infinity or Nexthink Classic platform. Strong understanding of endpoint analytics, user behavior tracking, and ITSM integration. Proficiency in scripting languages (PowerShell, Python) for automation and remote actions. Familiarity with ITIL processes and digital experience monitoring. Excellent communication and problem-solving skills. Preferred Skills: Experience with DEX strategy implementation. Exposure to enterprise environments with large-scale endpoint deployments. Knowledge of integration with ServiceNow or other ITSM platforms.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Design and implement SAP solutions that enhance end-user computing experiences across enterprise environments. Collaborate with IT infrastructure, security, and application teams to ensure seamless integration of SAP with EUC platforms (e.g., VDI, M365, Intune). Define architecture standards for device management, user access, and application delivery in SAP environments. Lead modernization initiatives involving cloud-based EUC solutions integrated with SAP (e.g., SAP Fiori on managed desktops). Provide strategic guidance on EUC trends, security, and compliance in SAP landscapes. Your Profile 9.5-12 years of experience in SAP, with a strong focus on end-user computing and enterprise IT environments. Expertise in SAP S/4HANA, SAP Fiori, and integration with EUC platforms like Citrix, VMware Horizon, or Microsoft Endpoint Manager. Proven ability to architect secure, scalable, and user-friendly SAP access solutions across devices and platforms. Strong understanding of identity and access management (IAM), endpoint security, and user provisioning in SAP contexts. Experience with hybrid or cloud-native EUC deployments (e.g., Azure Virtual Desktop, Windows 365) is a plus. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Location - Hyderabad,Bengaluru,Pune,Mumbai

Who We Are ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the worlds financial markets. EUC Engineer Who We Are ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. About the Job Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. What you will do at ICE Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary • Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Exceptional Performer Competencies Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Desirable Skills and Experience College degree in Engineering, MIS, CIS, or related discipline 2 - 8 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Master Of Comp. Applications,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology->Architecture->Architecture - ITIL Technology->Infrastructure- Administration Monitoring->Remedy-Design and Remedy-Administration->Service Now Technology->Infrastructure Testing->Data Center Migration Foundational->Service Management->ITIL Technology->EUC->EUC-Others Technology->EUC-Patching_and_Distribution->SCCM Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM

As an IT Business Analyst in Controllers Technology, your primary responsibility will be to assist in the implementation of the next generation Digital Automation Platform and drive the BAU Change Management. You should have a background in Finance or Risk, along with expertise in Change Management, process automation, and be a strong team player. Preference will be given to candidates with exposure to Financial Accounting processes, Accounting Engine, Accounting Concepts, and Regulatory reporting. This role offers a significant opportunity for a Business Analyst with Finance/Risk experience to collaborate closely with teams such as Finance Close, Regulatory reporting, and FP&A teams. To succeed in this role, you must possess deep business experience to comprehend how data is utilized within the company, communicate effectively to understand and convey data and information needs, and provide guidance on data usage. Previous experience in Business Analysis for large complex projects in Financial markets is essential. In this role, you will have the chance to work with a Business Analysis team that drives initiatives for the Digital Automation Platform, participate in brainstorming sessions to define ideas and strategies, and gain exposure to the digitalization of Finance in a banking organization. Responsibilities include driving and implementing strategic solutions in a regulated yet disruptive environment, developing a Change Management framework, and coordinating with stakeholders to identify requirements. Key responsibilities also include writing Business Requirement Documents (BRDs), analyzing current business processes for improvement, coordinating with business and technology partners throughout the SDLC lifecycle, overseeing test scenarios and UAT planning, and collaborating with multiple teams to troubleshoot incidents and provide resolutions. Essential skills for this role include 6 years of hands-on business analysis experience in Finance or Risk, strong knowledge of change management processes in Financial Accounting, General Ledger, and Financial/Regulatory Reporting, as well as experience in Robotic Process Automation analysis and implementation. Proficiency in MS PowerPoint and MS Excel, along with good exposure to Excel macros and EUC, is required. A Bachelor's degree or equivalent experience is necessary, and a Business Analysis certification from leading associations is preferred. If you are a person with a disability and require reasonable accommodation to use our search tools or apply for a career opportunity, please review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster.,

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: EUC Consulting . Experience: 5-8 Years .

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

Job Title: Analyst Work Location: BANGALORE, KA Skills Required : Digital : Windows Virtual Desktop~Desktop Management - Infrastructure Services (IS) Experience Range Required: 2-4 Job Description: EUC Desktop Admin Essential skills : EUC Desktop Admin EUC Desktop Admin

Altiris Endpoint Mgmt-Deskside;BMC Remedy;CITRIX;Google Apps Administration; Windows Administration Microsoft Exchange;Office 365 AdministrationAirwatch:MDM Deskside;IT Asset Management;Bomgar - Deskside;Microsoft MDM;Citrix XenServer; Citrix Xen Deskside;Citrix XenApp Deskside;Messaging and Collaboration;Vault;End User Computing Architecture;EUC Product Management;Global Account Management; HW Mnanagemt Endpt -Deskside;Image (Build/Upgrade)-Deskside;Image Supp/Deployment Deskside;Install Shield;LCS/OCS/Lync:Msg and Collab; Linux - Deskside;Macintosh - Deskside;Managed Print Service-Deskside;MobileIron:MDM Deskside;Network Access Control;Networks - Deskside;Lotus Notes;Other Deploymnt tools-Deskside;Other Devices - Deskside;Patch Management;Service Desk;Service_Delivery:Shift Lead_WP;Service_Delivery:Tower Lead_WP;Service_Delivery:Track Lead_WP;Microsoft Sharepoint

You are currently seeking a motivated Executive (FDM Executive) with at least 2+ years of experience who will work under the direct leadership of Regional Field Service Managers as a part of the 24x5 Back-office operations team. In this role, you will be responsible for Data management related to Global Field. Your responsibilities include developing Technicians, promoting teamwork, and fostering an open and effective communication environment aimed at delivering a Quality Experience. You will establish a strong connection and manage the resources in the assigned region by fostering an environment of effective communication. Additionally, you will work closely with the GSC team (Service Desk) to ensure that all dispatch tickets falling under your region are covered by suitable engineers. As an Executive (FDM Executive), you will be responsible for working with the Talent Acquisition team on New Requirements. You will also lead different rounds of Vetting/Screening and ensure that the results are captured to facilitate a quick turnaround to Talent Acquisition as well as the Field Engineer. Managing post-onboarding formalities with engineers, touching base on critical project requirements, managing and uplifting the current skill level with the existing engineer pool will also be part of your responsibilities. Furthermore, you will manage and deliver any project-specific training to the pool of engineers shortlisted from your region to be part of the project. You will also ensure Service Now data management, Background Check lifecycle management, and administrative tasks defined by the Field Service Manager post onboarding by Talent Acquisition/HR. You must have a basic understanding of EUC, Networking, Server, Storage, etc. Essential qualities and skills required for this role include the ability to undertake the above responsibilities, excellent interpersonal skills, good problem-solving and analytical skills, effective written communication skills, a passion for Structure Improvement, and experienced professionalism. You should also possess excellent written and verbal communication skills, willingness to support and mentor junior staff, excellent customer-facing/customer service skills, the ability to work under pressure and meet deadlines, manage sensitive and sometimes confidential information, self-motivation, ability to take responsibility, demonstrate initiative, and a proactive approach to daily tasks. Overall, you will ensure an environment that promotes effective communication, positive employee relations, and teamwork. Your role will involve motivating, empowering, developing, and recognizing individual and team achievements.,

About the Opportunity Job Type: PermanentApplication Deadline: 04 July 2025 Title Analyst Fixed Income Attribution Department Performance Analytics Team Location Gurgaon, India Reports To Snr Manager, FI Attribution Level 3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Fixed Income Attribution team and feel like you are part of something bigger. About your team The Performance Analytics group provides performance information and portfolio analysis for Fidelity International Limited (FIL) worldwide. The group comprises three teams who all interact closely and work together to provide clients both internal and external with analysis on Fidelity products and mandates: The Performance Attribution & Risk reporting teams provides attribution and risk analytics such as quarterly fund reports, investment risk oversight pack, liquidity reporting and support to our investment teams. The Performance Operation & Oversight team is responsible for ensuring the quality of our data, management of our systems, GIPS, regulatory performance & risk and providing key management metrics. The Performance Measurement team supply performance and ex-post to all our clients. About your role The primary focus of the of the role is to assist the investment and sales teams with attribution and analytics on FILs suite of fixed income portfolios. The individual will work directly with colleagues based in India, Dublin & London to deliver the analytics required. The team are focused on the production of characteristics reports, fund exposure reporting and providing attribution analysis on our fixed income range of products. The team will manage many stakeholders in both the investment and distribution business. Within this role duties will include: Principle duties: Provision of performance attribution analysis to the Investment and distribution teams Independent verification of fixed income attribution reporting Provision of value-added analysis on attribution reporting for the front office Ensure reports are produced to deadlines driven by both internal and external clients Investigation and resolution of ad-hoc queries and requests in a timely manner. Accuracy and attention to detail. Preparation of data and analysis for the QFR packs (quarterly fund reports) Maintain, and support existing MS Excel VBA templates Support the team in development of technology enhancements. Involvement in projects and systems testing as required. Your skills and experience Strong knowledge of fixed income instruments is essential. Experience within an attribution team preferred. Experience in VBA and/or python coding is pre-requisite. Experience of managing EUC solutions is preferred. Experience of vendor systems such as BarraOne, FactSet and Bloomberg preferred. Good knowledge and understanding of financial markets and investment management. Enthusiasm and a desire to learn new skills and continue self-development. Strong numerical and statistical skills.

The primary responsibility as an Infoscion is to ensure effective Design Development Validation and Support activities to meet client satisfaction levels in the technology domain. You will be involved in gathering requirements and specifications, understanding client needs in detail, and translating them into system requirements. Estimation of work requirements will also be a key aspect of your role, providing essential project information to Technology Leads and Project Managers. Your contribution will be vital in building efficient programs and systems, supporting clients in their digital transformation journey. Preferred Skills: - EUC - EUC->SCCM - Linux - Unix Admin->AIX Administration - Virtualization->VMWare - Windows - Windows->Wintel/Windows Administrator,

Role & responsibilities JD for SDM EUC Relevant experience of 10+ Years in managing End user support related projects Hands on EUC support, Service desk management, Field services & Asset Management Experience of managing Onsite & offsite operations/teams Strong understanding of service management principles, methodologies, and best practices Excellent communication & verbal skills Need to drive engagement review meetings with customer Good excel & Powerpoint skills ITIL certification Good to have Prince 2 or PMP certification Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Vendor management experience Should have experience to handle multiple sites Roles & responsibilities Oversee service delivery operations, ensuring timely and quality delivery of services to clients. Define service metrics and KPIs, monitoring performance and implementing improvements where necessary. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Please share your resumes on Sakunthalaa@valorcrest.in Preferred candidate profile

Date 21 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore were looking for JOB PURPOSE: Reporting to the Head Of EUC Operations , you will oversee End User Computing L3 activities across Alstom. Experience in the design and deployment of the following technologiesMicrosoft Windows 10/11, MECM, Intune, Autopilot, and Application Packaging. Key Responsibilities & Accountabilities: Design and deployment of solutions with Microsoft SCCM and Intune Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management Should have a deep knowledge in Software distribution using SCCM/Intune Should be able to create custom scripts for gathering the inventory from clients Should be able to handle test and release of applications and Patches using SCCM/Intune In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11 Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues Monitor the SNOW ticket queues, troubleshoot and resolve tickets Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads Create Low-Level Design Documents, Technical Documentation and Report creationfor multiple workplace services Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities Knowledge in PowerShell scripting for automating daily system administration tasks is preferred Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required Flexibility in managing global processes and being available on-call for emergency situations at all times Develop and implement high quality support services, knowledge base content, best practices and methodologies Excellent Communication skills; both oral and written Have efficient time management, attention to detail and critical thinking skills PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes: We are seeking a highly skilled and experienced Expert End User Computing (EUC) with 12-15 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of end-user computing technologies, strong problem-solving abilities, and a proven track record in managing complex IT. Should have good communication and vendor management skills to interact with business across the globe. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom Experience in ITIL processes and framework Ability to collaborate, influence and motivate cross-functional teams Team player Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated competency collaborative work with strong abilities in relationship management. Proven ability to work in global companies and delivering solutions across multiple geographies Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

You are an experienced End User Computing Specialist with over 5 years of dedicated experience in End User Computing (EUC) and a deep passion for ensuring the peak performance, security, and efficiency of enterprise device environments across both Windows and macOS platforms. Your role is critical in managing and optimizing organizational devices, ensuring robust security, and proactive IT operations. As an End User Computing Specialist, you will be responsible for overseeing the comprehensive management of enterprise-level end-user devices, including deployment, configuration, and lifecycle management for both Windows and macOS environments. You will design and implement robust strategies for application patch management, conduct regular fleet health checkups, focus on performance optimization, drive stringent security compliance, develop insightful dashboards for reporting, and utilize data for proactive IT operations and troubleshooting support. You must have a minimum of 5+ years of hands-on experience in End User Computing (EUC) and enterprise device management. Proven expertise in managing large-scale Windows and macOS environments, extensive experience with Application Patch Management strategies and tools, and demonstrable experience with EUC management tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog are essential. Strong understanding of device performance optimization, security best practices, data-driven dashboards, problem-solving skills, and excellent communication and collaboration abilities in a remote team environment are required for this role.,

As an Infoscion, you will play a vital role in the delivery team by engaging with clients to resolve quality assurance issues and ensure exceptional customer satisfaction. Your responsibilities will include understanding client requirements, creating and reviewing designs, validating architecture, and delivering top-notch service offerings in the technology sector. In this role, you will be involved in project estimation, providing insights for solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Additionally, you will lead and mentor your teams to produce optimized, high-quality code deliverables while promoting continuous knowledge management and adherence to organizational guidelines and processes. Your contribution will be crucial in developing efficient programs and systems to support clients in their digital transformation journey. If you possess the skills and passion to help clients navigate through their digital transformation, this opportunity at Infosys is tailored for you. Preferred Skills: - Foundational: Service Management, ITIL - Technology: Architecture - ITIL, EUC-Others, SCCM - Technology: Infrastructure Administration, Monitoring - Remedy-Design, Service Now - Technology: Infrastructure Testing - Data Center Migration - Technology: Infra_ToolAdministration-ITSM - BMC Remedy ITSM, ITSM,

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do: 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: EUC Consulting Experience : 10 YEARS.

Overall, 5 to 7 years of experience in EUC domain and at least 1 year in Intune administration Good knowledge of windows 10 and windows 11. System Administrator or IT Administrator is responsible for managing and maintaining the Windows 11 operating system in an organization. Their main role is to ensure that the Windows 11 environment is properly configured, secured, and meets the needs of its users. assist users with technical issues related to Windows 11. This may involve troubleshooting hardware and software problems, answering user queries, and providing instructions for using Windows 11 features and applications. responsible for setting up new Windows 11 systems, ensuring that the appropriate hardware and software requirements are met, and configuring the operating system according to the organization's standards and policies. monitor system performance and troubleshoot any issues that may arise. ensure that the operating system and related applications are running smoothly, and take proactive measures to optimize system performance and resource utilization responsible for implementing and maintaining security measures to protect the Windows 11 environment from external threats, such as malware, viruses, and unauthorized access. This may involve installing security patches and updates, configuring firewalls, and monitoring network traffic. Windows 11 Admins maintain detailed documentation of the system configuration, procedures, and troubleshooting steps. This documentation helps in standardizing processes and providing reference material for future troubleshooting and system upgrades Should have experience in working with Desktop, Laptop, and software components. Handle all IT Hardware Related Issues. Windows update and staging. Require experience with Regular maintenance/update of drivers and troubleshooting of all hardware components and System performance monitoring and troubleshooting user related problems. Should have experience in Microsoft deployment tool kit and knowledge about Operating system deployment within Sccm. Windows autopilot implementation and Administration RBAC setup and scopes Conditional Access Policies Usage of Graph API Compliance policies Software Update Deployment Create, Maintain, Update, Deploy and Delete CA policies. CA for Windows device Configuration policies Device Restriction Wi-Fi Profile VPN/Per APP VPN Profile SCEP Profiles Custom Policy Enroll the mobile devices (iOS, WP, Windows 10, and Android) Retire and Wipe Devices Intune Mobile Application Management MAM Policy creation, edition, and deletion of Managed Applications Deployment/Assignment of managed application to AAD groups Intune Device/Profile Management Create, Maintain, Update, Deploy and Delete policies. PowerShell experience Bit locker administration Good Understanding of SCCM Mandatory Skills: Desktop Imaging. Experience: 3-5 Years.

8 years and above experience Location: Any Wipro location in India Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC. Rates including mark up - 180 K/M Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support To provide clarity, the key components of the job description are as follows: Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes. End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions. Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets. Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture. Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors. Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow. Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Delivery Management.: Experience: 8-10 Years.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: EUC Consulting. Experience: 10 YEARS.

BE/Btech, Graduate in Computer Science or equivalent Experience: PATCHING & SOFTWARE DISTRIBUTION MANAGEENGINE PLUS L2/L3 Job Title Patch Management & Software Distribution Proposed Grade Band B2/B3 Primary Skill (Technical Skill) EUC/VDI Secondary Skill (at least one) ManageEngine/Imaging/Mobility Educational Qualifications BE/Btech, Graduate in Computer Science or equivalent Experience Level 4 - 8 Years Experience: Job Description 4-8 years of experience in Desktop engineering Background and experience in large distributed desktop estate Hands on experience in ManageEngine plus Hands on experience in Software distribution, Patch Management using ManageEngine Ability to handle end to end patch management process Knowledge on operating system deployment (OSD) Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients. Test and release of applications and Patches using ManageEngine. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on ManageEngine client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries. Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting skills Knowledge on ManageEngine Infrastructure is a must. Experience on Incident, Request, Change and problem management. Knowledge on ITIL processes. Good to have Team lead experience Good to have Certification in ManageEngine Good to have- ManageEngine Infrastructure knowledge Good to have - knowledge on MDT, Active directory and related components Mandatory Skills: Software Distribution & Patch management. Experience: 3-5 Years.

We are looking for a hands-on Team Lead / Technical Lead to join and lead a team of EUC Developers. This is a hybrid role , with approximately 50% focus on individual contribution (designing, developing, and reviewing Python-based automation solutions), and 50% focus on leading the team , managing delivery, mentoring developers, and aligning technical direction with business goals. The ideal candidate should have strong Python skills, experience with CI/CD practices, and the ability to lead by example in a collaborative environment. Key Responsibilities: Individual Contributor Responsibilities (50%) Design, develop, and maintain Python scripts to automate index calculations and related business logic. Write clean, efficient, and well-documented code following best practices and coding standards. Collaborate directly with stakeholders to understand requirements and translate them into scalable automation solutions. Contribute to CI/CD pipeline improvements and integration of automation scripts into GitHub-based workflows. Perform regular code reviews and refactor legacy scripts to improve performance and maintainability. Team Leadership Responsibilities (50%) Lead and mentor a team of EUC Developers and Senior Developers, providing technical guidance and support. Coordinate and manage team deliverables, ensuring high-quality outputs and adherence to project timelines. Act as the point of contact between the dev team and business/technology stakeholders, ensuring alignment of priorities. Promote a culture of continuous improvement, innovation, and knowledge sharing within the team. Enforce compliance with EUC governance policies, ensuring team deliverables meet regulatory and operational standards. Required Skills & Experience: 8+ years of software development experience with at least 5 years in Python development . 2+ years in a technical/team leadership role in an agile or hybrid delivery environment. Strong background in building and optimizing Python-based automation solutions . Experience with CI/CD pipelines and version control using GitHub . Strong understanding of EUC (End User Computing) frameworks and controls (or willingness to learn). Proven ability to work effectively across cross-functional teams and stakeholders. Excellent communication and problem-solving skills.

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU leads for data identification and SOP documentation Work closely with developers to get the required scripts created and implemented Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement Closely monitor dashboards and tool usage. Inform respective teams about any trends observed while monitoring and get the same actioned. Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption Qualifications and Education Requirements Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc. Minimum 5 years of experience in Infrastructure Technology Minimum 3 years of experience in delivering EUC/DWP services. Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc. Should have worked and be open to work in a 24x7 environment. Ability to communicate effectively with end users, business owners, developers and various levels of management. Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation. Preferred Skills Technical Skills required including but not limited to Basic understanding SCCM Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies Basic Understanding of active directory Basic Understanding of Citrix and other remote/virtual desktop technologies Basic understanding of SQL Basic understanding of PowerShell or any other scripting language Hands on experience on Microsoft Excel and PowerPoint Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.

Educational Bachelor of Engineering,Bachelor Of Technology,Master Of Comp. Applications,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology-Architecture-Architecture - ITIL Technology-Infrastructure- Administration Monitoring-Remedy-Design and Remedy-Administration-Service Now Technology-Infrastructure Testing-Data Center Migration Foundational-Service Management-ITIL Technology-EUC-EUC-Others Technology-EUC-Patching_and_Distribution-SCCM Technology-Infra_ToolAdministration-ITSM-BMC Remedy ITSM-ITSM