1090 Delivery Operations Jobs - Page 2

About The Role Skill required: Talent & HR - Talent Identification Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEssentials Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Problem solving skills (Talent & HR processOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Associate Manager is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts). Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. What are we looking for? Provide key support to client employees across Hire to Retire. This role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation servicesEnsure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process.Actively participate in all process related business meeting in-person or virtually through conference calls.Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Escalate issues and seek advice when faced with complex issues/problems. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsOperational Management :Experience in Hire to Retire with focus on the Payroll, Benefits, Onboarding, Employee Data Management, Document Management, Exit Management, HC Management, Recognition, Career Development (Learning Admin) and Hiring (Offer Letter) Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation servicesEmployee Services - More into query/case management Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Team alignment and work allocation within Team to deliver business resultsKeep the team engaged and motivated. Have succession planning in place.Actively drive & particpate in Team and Organizational events. What are we looking for? Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detail, terminology and style.Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Escalate issues and seek advice when faced with complex issues/problems.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process.Actively participate in all process related business meeting in-person or virtually through conference calls. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsAct as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Employee Services - More into query/case managementEssentials :6 - 7 years of industry experience 4+ years of HR Operations Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environment Extensive and demonstrable experience of Service Centre / Query Management Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Team Management & Team Development Recruit & on-board new team members Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. Providing team members with a clear sense of direction and understanding of their responsibilities Manage and improve people performance and align them with organizational goals and objectives Create a performance driven competitive culture in the team byo Ensuring team is aware of their goals and how their performance evaluation criteria. What are we looking for? Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsDelivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Qualification Any Graduation

About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands.Candidates with End to End Recruitment experience - Domestic/International Market. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Proven track record of leading a team of recruiters. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for? Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Extensive and demonstrable experience of sourcing candidates utilising a variety of methods including networking, on-line and off-line advertising, internet search (data mining), database searching and the use of Web 2.0 methodology (Google AdWords/Social Media etc.), social media hiring in addition to utilising relevant recruitment providers Previous experience of working with recruitment ATS (applicant tracking system) or vacancy management systems e.g. Taleo, SuccessFactors, Kanexa etc. Use of talent market mapping strategies to identify more right-fit candidates Business Process Implementation Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery 8+ years of HR experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environment Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Qualification Any Graduation

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will engage in a dynamic work environment where you will be responsible for assigning and managing work assignments. Your day will involve driving people management activities for the delivery team, ensuring that service delivery quality and cost are effectively managed. You will collaborate with team members to optimize processes and enhance overall performance, contributing to a culture of continuous improvement and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between team members to ensure clarity in work assignments.- Monitor and evaluate service delivery metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools.- Strong analytical skills to assess service delivery performance.- Experience with process optimization and efficiency improvement.- Ability to manage multiple tasks and prioritize effectively.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Systems Monitoring Tools.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Procure to Pay - Accounts Payable Processing Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? Ensure team adhere to client SLAs (Service Level Agreements) and timelines.Lead discussions with client on Invoice Processing, T & E Processing, Vendor Master data, Payments & Vendor Reconciliations.Ensure team reconciles vendor statements on agreed timelines, Assist team with GIRIR clearing and Debit balance clearing.Should independently review Account Reconciliation, Accrual entries before team finally submit them to clientAble to work with both team and client to improve First Pass Yield (FPY) & PO ComplianceExperience in handling Critical Situation (how to recover from backlog)Ability to handle demanding clients with subject matter expertiseAbility to carry out Root Cause Analysis (RCA) and recommend Corrective Action Plan (CAP).Willingness to perform duties in varying shifts.Accountability and ownership Ensure all audit queries are responded within the agreed timelinesEnsure team adhere to all SOX controls and checksGood communications skillsGood understanding of end-to-end P2P processShould have managed team on papersSAP knowledge is mustAmbitious individual who can work under their own direction towards agreed targets/goals.Ability to work under tight timelines and have been part of change management initiatives.Proven interpersonal skills while contributing to team effort by accomplishing related results as neededAble to provide credible input to various transformation initiatives like RPA etc. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Written and verbal communication Strong analytical skills Agility for quick learning Ability to establish strong client relationship Problem-solving skills Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Payroll - Payroll Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Job Role / Purpose of the Job:This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.Primary Responsibilities / Accountabilities:Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are metdemonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings2.OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed2.Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders2.Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution. What are we looking for? Extensive experience in Payroll ProcessesClear understanding of existing metrics and how they are measuredBusiness Process ImplementationStrong MS Office and Excel skillsClient Interfacing skills (Email & Phone)English language proficiencyProficiency with Business Excellence PracticesEducation Qualification:Essentials:Bachelors degree (Any discipline)Desirable:HR Domain Certification / Payroll Certification, Knowledge and experience of Success Factors Employee Central ModuleExperience:Essentials:6 - 7 years of industry experience, 4+ years of Payroll Admin Processes experience, 1+ years of team handling experience, experience of working on Payroll Systems and CRM/Workflow tools, client/stakeholder engagement in outsourcing environmentDesirable:Working knowledge of Success Factors, new process transition, payroll experience for key countries in US, India, and Europe Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Monitor and review administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.Monitor and measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve people performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.Participate actively in Team & Organization wide initiatives.Monitor the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, third parties, or stakeholders.Encourage and drive continuous improvement measures on a day-to-day basis by identifying and implementing improved/innovative/re-engineered work processes.Recommend cost-effective, efficient procedural or production alternatives.Communicate, train, and implement relevant process knowledge changes/updates to the team.Ensure service measures and outcomes are met in accordance with the Service Level Agreement (SLA).Plan, implement, and monitor volume allocation strategies within teams/resources ensuring optimum workload for the team members for meeting timelines and accuracy levels as per defined standards.Create and implement robust internal quality controls to ensure accuracy levels are met.Monitor and measure performance through regular process reviews of metrics.Drive productivity measures for optimum utilization of FTEs.Create and implement robust internal quality controls to ensure accuracy levels are met.Monitor and measure performance through regular process reviews of metrics.Drive productivity measures for optimum utilization of FTEs.Create and implement governance mechanisms to ensure compliance with defined process requirements.Demonstrate the knowledge and subject matter expertise to help resolve issues.Review Change Requests, do impact analysis, and cascade changes to the team.Be a Process Expert and maintain all process documentation or work instructions to include all process updates per current process flows.Participate actively in organizational wide initiatives like business excellence.Create a logical plan, realistic estimates, and schedule for an activity or project segment. What are we looking for? Develop and maintain an excellent relationship with internal and external clients and/or business partners to ensure achievement of staffing goals.Encourage clients to actively participate in developing solutions and to raise concerns.Manage service issues and escalations with root cause analysis for accurate and timely service delivery.Independently identify and resolve complex issues/problems within own area of responsibility.Conduct regular skip meetings to understand the pulse of the team and resolve team concerns.Responsible for team members performance evaluation and career counseling through regular performance feedback.Perform talent review to analyze training needs of team members and ensure consistent learning.Ensure succession planning for critical team members and sufficient backup planning and development of successors.Manage attrition and implement retention strategies.Drive team engagement and timely rewards and recognition strategies.Manage and improve people performance and align them with organizational goals and objectives.Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations.Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence.Work collaboratively with all internal and third-party stakeholders to achieve business goals.Ensure adherence to policy and procedures of the organization.Ensure that the team is adequately staffed, and resources have the right skills required for the job. Liaise with Leadership, Recruitment, and IJP Teams on staffing requirements.Extensive and demonstrable experience of HR Processes especially Employee workforce Management, Performance management, Leave and Exit Administration.Previous experience of working on HCM systems preferably cloud-based like Workday, SuccessFactors, Oracle, etc. Postgraduate in human resources or related discipline. Certification in SuccessFactors Employee Central Module. HR Domain Certification will be added advantage. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent & HR - Talent Identification Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR process Extensive and demonstrable experience of sourcing candidates utilising a variety of methods including networking, on-line and off-line advertising, internet search (data mining), database searching and the use of Web 2.0 methodology (Google AdWords/Social Media etc.), social media hiring in addition to utilising relevant recruitment providers Experience in Hire to Retire with focus on the Payroll, Benefits, Onboarding, Employee Data Management, Document Management, Exit Management, HC Management, Recognition, Career Development (Learning Admin) and Hiring (Offer Letter) Previous experience of working with recruitment ATS (applicant tracking system) or vacancy management systems e.g. Taleo, SuccessFactors, Kanexa etc. Use of talent market mapping strategies to identify more right-fit candidates Business Process ImplementationAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Essentials:8+ years of HR Operations experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environment What are we looking for? Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Build motivated team leads and SMEs to provide optimized service delivery Conduct regular skip meetings to understand pulse of the team Liaise with various departments / functions to resolve issues and fulfill employee expectations Responsible for team members performance evaluation and career counseling through regular performance feedbacks Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Provide key support to client employees across Hire to Retire. Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Qualification Any Graduation

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Service Delivery Operations Team Lead Qualifications: BCom/MCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for? Strong Verbal Communication SkillsStrong understanding of cash application processReady to work in night shiftsStrong Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceRTO MandatoryAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of cash application toolsKnowledge of current technologies in OTC domainAbility to perform under pressureProblem-solving skillsTeam collabration skillsExcellent Knowledge of SAPExcellent knowledge of advanced excelShould be flexible and ready to take challengesStrong Presentation skills & interpersonal skillsAbility to work in high pressureEmail Management & Volume managementAbility to work well in a teamAbility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for? Strong Verbal Communication SkillsStrong understanding of record to report processStrong Understanding of reconciliations processStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformationReady to work in night shiftsUnderstanding of RPAsAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of RTR toolsKnowledge of current technologies in RTR domain Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Procure to Pay - Account Management Designation: Delivery Operations Team Lead Qualifications: BCom/MCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Implement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client.Airline industries What are we looking for? In this role, you need to analyze and solve moderately complex problems You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change Your primary upward interactions are with your direct supervisor You may interact with peers and/or management levels at a client and/or within Accenture You will be provided with guidance when determining methods and procedures on new assignments The decisions that are made by you will often impact your team You would be an individual contributor and/or oversee a small work effort and/or team. Please note this role may require you to work in rotational shifts. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Proficient What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide daily objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to the deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered.Note- The reported content could be sensitive or of graphic nature What are we looking for? The following skills are required to perform this role-ResilienceLeadership and Management SkillsCommunication SkillsProblem-Solving and Critical ThinkingPerformance ManagementTechnical / Domain ProficiencyConflict ResolutionAdaptability and FlexibilityClient and Stakeholder ManagementAttention to DetailEthical and Professional ConductEmotional IntelligenceAdditional skills-Be a team player and value cohesivenessAbility to interact with clients and internal stakeholdersTo step up in absence of a Trainer/ QCerThis is a Work from Office RoleHas Rotational ShiftsMust reside within given boundary limits Roles and Responsibilities: Your role requires following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly)for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in knowledge dissemination processIndividual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system.Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols Qualification Any Graduation

About The Role Skill required: Payroll - Payroll Process Design Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Monitor/measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve peoples performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.Participate actively in Team & Organization wide initiatives.Monitor the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, third parties, or stakeholders.Encourage and drive continuous improvement measures on a day-to-day basis within the area of responsibility till closure.Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.Recommend cost-effective, efficient procedural or production alternatives.Develop people through mentoring and resolve conflicts. Drive coaching culture.Monitor and encourage the team to create/follow up on development plans.Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Ensure a high degree of compliance with the documented processes, client/organizational policies.Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations.Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence.Analyze root causes of issues, escalations, errors and have a remedial action through process improvement.Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams.Work collaboratively with all internal & third-party stakeholders to achieve business goals.Ensure adherence to policy and procedures of the organization.Ensure that the team is adequately staffed, and resources have the right skills required for the job. Liaise with leadership, recruitment, and IJP teams on staffing requirements.Ensure a robust measurement system to substantiate performance evaluation of team members, recognize and rewards individual and team accomplishments. What are we looking for? Extensive and demonstrable experience of Payroll Processes.Business Process Implementation.SuccessFactors Experience a plus.HR Domain certification/Payroll Certification would be a plus.Strong MS Office and Excel skills.Proficient with Business Excellence Practices.Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels.Self-driven.Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Basic leadership and coaching skills.Resilient and able to work under pressure.Good organizational, prioritized, and multi-tasking skills in order to deliver to deadlines.Continuous improvement mindset.Demonstrate high levels of confidentiality.Teamwork & collaboration.Excellent Team Management Skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. " What are we looking for? "Ability to establish strong client relationshipAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to work well in a teamAdaptable and flexiblePeople ManagementSupplier Performance Management (PM)" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Service Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for? Strong Verbal Communication SkillsStrong understanding of cash application processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformationRTO MandatoryAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of cash application toolsKnowledge of current technologies in OTC domainStrong conceptual knowledge of OTC domainAbility to perform under pressureProblem-solving skillsTeam collabration skillsExcellent Knowledge of SAPExcellent knowledge of advanced excelShould be flexible and ready to take challengesStrong Presentation skills & interpersonal skillsAbility to work in high pressureEmail Management & Volume managementAbility to work well in a teamAbility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Service Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for? Strong Verbal Communication SkillsStrong understanding of cash application processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformationRTO MandatoryAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of cash application toolsKnowledge of current technologies in OTC domainStrong conceptual knowledge of OTC domainAbility to perform under pressureProblem-solving skillsTeam collabration skillsExcellent Knowledge of SAPExcellent knowledge of advanced excelShould be flexible and ready to take challengesStrong Presentation skills & interpersonal skillsAbility to work in high pressureEmail Management & Volume managementAbility to work well in a teamAbility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Retirement Solutions - Retirement Planning Services Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: The Client Services, Specialist participates in providing operational services to retirement clients. Working under general supervision, this job is responsible for preparing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. Qualification Any Graduation

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Service Delivery Operations Team Lead Qualifications: BCom/MCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for? Strong Verbal Communication SkillsStrong understanding of cash application processReady to work in night shiftsStrong Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceRTO MandatoryAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of cash application toolsKnowledge of current technologies in OTC domainAbility to perform under pressureProblem-solving skillsTeam collabration skillsExcellent Knowledge of SAPExcellent knowledge of advanced excelShould be flexible and ready to take challengesStrong Presentation skills & interpersonal skillsAbility to work in high pressureEmail Management & Volume managementAbility to work well in a teamAbility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Operations Team Lead Qualifications: BCom/MCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Strong Verbal Communication SkillsStrong understanding of record to report processStrong Understanding of reconciliations processStrong Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceReady to work in night shiftsUnderstanding of RPAsAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of RTR toolsKnowledge of current technologies in RTR domain Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

Role & responsibilities Responsible for the end-to-end operations delivery End to End ownership of planning, commissioning & recording of FTTC / FTTP / complex copper Network Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Ensure adherence to SLAs, meeting Customer CPMs on Productivity, Quality, Utilization etc... and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc. Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor Client management and drive client feedback Ensure compliance with internal policies and procedures, external regulations and information security standards Liaise with sales and solution design team to grow the account in similar lines of business Create a workforce requirement plan for the engagement when the team is growing and future business is expected Hold appraisal for the Process leaders and Team leaders in the Hierarchy . Drive people initiatives, Ideations, and Projects by team or by customers Meeting the SLA of Attrition, Shrinkage, and driving Floor level Initiatives Ideally some experience as a line manager, or significant experience as a Subject Matter Expert in the Fiber Network Delivery field Preferred candidate profile Good Interpersonal & people management skills with good problem solving approach. Need to handle a span size of 100-150 heads Excellent verbal ,written communication & presentation skills Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools Excellent analytical skills for MIS, number crunching & reporting to internal / external customers, problem-solving, decision-making & management skills Ability to exercise managerial judgment and perform as a mentor Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills Leadership skills / Team Management Skills Knowledge of Client and end user requirement (Before starting floor management). Basic understanding and ability to trouble shoot issues and implement change as needed Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS Ability to drive results against SLA performance indicators Good to have skills: End to End Telecom Journey Knowledge including Infrastructure E2E of Telecom Provisioning / Repair / Engineer Planning ,Allocation and Fiber Network Delivery projects / process, record all Network which includes recording, planning and connectivity for complex copper & fiber network, designed to manage the spatially related data.

Role Description : The Operations role includes the following tasks: Communicating with upper management to develop strategic operations goals. Developing strategic long-range plans to achieve strategic objectives. Creating and managing the organization's fiscal operating and capital budget and expenses. Duties/Responsibilities: Responsible for last mile operations. Take care of stock received and stock outward. Looking after NDR/RTO. Responsible to arrange maximum deliveries within TAT. Also, decreasing aging of the shipments. Need to minimize the TAT failure and ensuring process are followed to minimalize loses at Service center. Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count. Preparation of various MIS reports like Inbound, outbound, RTO and aging reports. Required Skills/Abilities: 1. Good Excel knowledge. 2. English and Regional Language fluency is Must. 3. 2+ Years Experience. 4. Geographical Knowledge.

About The Role Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Service Delivery Operations Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements.Communicates relevant information on a timely basis. Clearly expresses ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately.Knowledgeable and responsive to the clients needs and wants and managing client expectations when necessaryRequires professional interaction and communication, both within the Accenture organization and with client contacts. May be called upon to represent financial accounting matters on behalf of the client to internal and external auditors, and to other third parties. Key interactions typically involve:Client operationsOther key client contacts (e.g. tax)Government and regulatory agenciesOther functional groups within Accenture engagement.Highly self-motivated to work independently, within delegated authority, with minimal supervision. Demonstrates the ability to work as part of a team, and a clear understanding of how assigned responsibilities impact other processes and the work of other people.Adaptable to learn new processes, concepts, and skills.Assigned and accountable for specific areas of responsibility/deliverables.May prioritize and oversee activities of others to meet deadlines and quality standards.Performs a range of tasks from complex to straightforward within the scope of the function.Assists in the identification, assessment and resolution of complex issues/problems.Required to assess and resolve non-standard/standard issues/problems largely on own initiative.Decides within an available range of solutions/practices, which are the most applicable. What are we looking for? Makes decisions within parameters set by manager, using job/specialist experience.Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job.Subject to general direction and guidance from manager as appropriate.Interacts with client/users around specific work efforts/deliverables.As appropriate may directly supervise or co-ordinate the work of others in a discrete section/small team.Coaches inexperienced team members and provides first level advice on procedures/work methods, for those who may be at the same level.Thorough working knowledge of one functional area through significant job experience and training.Sufficient experience or specialized knowledge to allow application/modification of existing methods and systems on own initiative in line with business context.Ability to work in a team environmentPrevious experience in organizing and prioritizing personal workload.Ability to work with more analytical, less structured processesAbility to multi-taskIdeally progressing towards a suitable accounting qualificationAttention to detail, problem solving and good communication skillsAnalyze transactions, identify unusual transactions, trends, & variationsExplain variancesProactively identifies problems and solutions with minimal directionAbility to work on own initiative within a controlled environment Ability to meet deadlines Roles and Responsibilities: Responsible for financial accounting and reporting that has a material impact on key components of the clients financial statements.Responsible for the preparation, coordination and review of financial accounting analyses and journal entries to properly recognize actual results for material components of the clients operations.May be required to prepare a wide range of financial reporting applicable to scope of the assigned responsibilities.Analyzes transactions, understands and explains variances, and proactively identifies potential problems and solutions.Ability to recognize unusual transactions, trends, or variations and communicate findings to supervisor or manager.Ability to manage/monitor accounting close responsibilitiesInitiates and facilitates the sharing of process knowledge and best practices within the team and across the engagement, and is capable of impacting and influencing others.Develops and maintains documentation on projects and team assignments.Identifies, recommends and implements process improvements in procedures of team assignments.Demonstrates analytical and problem solving skillsCoordinates and contributes to accounting processes.Proactively recognizes problems within scope of responsibilities, draws from appropriate resources to identify options and solutions based on the relative cost benefit, then implements solutions.Proactively adapts to a changing business environment and revises accounting processes and procedures accordingly.Maintains an awareness of the clients business, operational activities, and processes in areas pertaining to scope of responsibilities.Must have a high user proficiency in the clients financial systems and desktop applications.Maintains strong technical accounting skills, and accounting systems and process skills.Prepares and ensures accuracy of accounting data.Ensures account analyses are comprehensive, substantive, and performed on a timely basis.Ensures that assigned monthly, quarterly, and year-end reporting targets are met.May be called to participate in the development and installation of system enhancements when required.Reviews financial accounting and regulatory requirements as well as client accounting policies and procedures, and ensures compliance.Requires good knowledge of multiple systems and data flows.Proactively chooses to learn and utilize new skills. Qualification BCom

About The Role Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for? """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong analytical skills with proficiency in data manipulation and reporting tools- Expertise in sales performance metrics, incentive plan design, and compensation methodologies- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders- Proven leadership abilities to manage and motivate a team- Experience with CRM systems and incentive compensation software- Financial acumen and understanding of budgeting and forecasting- Bachelor s degree in Business Administration, Finance, or a related field """"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills""Varisense, Anaplan, Calidus" Roles and Responsibilities: """An """"Incentives Management Team Lead"""" is responsible for overseeing the design, implementation, and ongoing management of incentive programs within an organization, leading a team to ensure accurate calculations, timely payouts, and alignment with business goals, while collaborating with cross-functional teams to optimize incentive strategies and compliance with relevant regulations; key duties include developing incentive plans, analyzing performance data, resolving disputes, and driving process improvements to maximize program effectiveness. Key Responsibilities:Incentive Plan Design & Development:Collaborate with sales, marketing, and HR to design and implement incentive plans aligned with business objectives and performance metrics. Develop complex incentive structures, including quota setting, target calculations, and payout formulas. Ensure clear communication of incentive plans to all eligible employees. Data Analysis & Reporting:Analyze sales performance data to assess the effectiveness of incentive programs and identify areas for improvement. Generate comprehensive reports on incentive payouts, sales trends, and key performance indicators (KPIs) for management review. Utilize data analytics tools to identify patterns and insights to optimize incentive plans. Team Management & Leadership:Lead and mentor a team of incentive analysts responsible for data management, calculation, and payout processing. Assign tasks, provide coaching, and develop team skills to ensure operational efficiency. Foster a collaborative work environment and promote continuous improvement within the team. Compliance & Governance:Ensure adherence to all applicable incentive compensation regulations and company policies. Monitor incentive plan compliance, identify potential issues, and implement corrective actions. Conduct regular audits and reviews to maintain data accuracy and compliance. Stakeholder Management:Collaborate with cross-functional teams including sales leadership, finance, HR, and IT to address incentive program related issues and implement necessary changes. Communicate incentive plan updates and address inquiries from sales representatives and managers. """ Qualification Any Graduation