415 Delivery Operations Jobs - Page 8

What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, youre joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. Role & responsibilities Preferred candidate profile

Designation - Last Mile Recruiter - City Recruiter Location - Mumbai, Delhi, Bangalore Key Responsibilities Recruitment on GIG Riders as per requirement. Scale up requirement due to increase in Dark Store Ensure count of agency are stabilized and increased Experience of hiring riders in quick commerce companies for 2 hour, SDD and 30 mins Responsible for building a strong and reliable last-mile delivery network. This involves recruiting, onboarding, and managing delivery partners, as well as ensuring service standards are maintained. They also work closely with operations to optimize delivery costs and ensure smooth operations. Partner Acquisition and Management: Conduct field visits, actively recruit and onboard delivery partners (like riders), and manage existing partners to ensure they meet performance standards and service expectations. Cost Optimization: Negotiate rates with local vendors and retailers to optimize delivery costs, explore cost-effective solutions for last-mile delivery, and work with operations to improve efficiency. Network Expansion: Identify opportunities for expanding the last-mile network, including collaborating with government and private organizations, and exploring new delivery models (e.g., using 3rd parties for smaller packages). Data and Reporting: Maintain accurate data on rider capacity and dispatch targets, track key performance indicators (KPIs), and provide reports on partner performance and cost analysis. Collaboration: Work closely with ground operations and Last Mile leadership to ensure efficient LM operations Performance Improvement: Drive continuous improvement in last-mile delivery processes and operations, focusing on cost reduction, productivity gains, and improved service quality. Field Visits: Conduct regular field visits to understand the needs of delivery partners, identify areas for improvement, and build strong relationships. Required Skills and Experience: Strong communication and interpersonal skills Negotiation and relationship-building skills Knowledge of last-mile delivery operations and logistics Ability to work independently and as part of a team Strong analytical skills and ability to analyze data and make informed decisions Experience in recruitment, onboarding, and managing delivery partners (preferred) Variable Incentives.

Responsibilities: * Deliver packages on time * Follow safety protocols at all times * Maintain vehicle cleanliness & organization * Manage couriers efficiently * Collect orders from warehouse Health insurance

Dear Candidates, We are looking for an Assistant Manager - Operations (Last Mile / e-commerce) Responsibilities: Oversee daily last-mile operations for on-time delivery Analyze KPIs and drive performance improvements Collaborate to resolve operational challenges Foster a culture of excellence What We are Looking For: 3 to 5 years in last-mile or e-commerce operations Must have a solid understanding of last-mile delivery metrics Strong leadership, analytical skills, and a proactive mindset Ability to thrive in a fast-paced environment Regards, HR

Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities: Service Delivery - achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6 - 5 years of experience in managing blue collar workers. Should have a bike and be willing to travel within the city. Should be available to work on Weekends. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent. Perks and benefits Salary + Allowance + PF and medical insurance Freshers also can apply Kindly reach out to sathya.s@cielhr.com - 8618271268 (Alleppey) amesh.krp@cielhr.com - 9809328109 (Palakkad and Kollam) for any queries

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. With one FedEx, we take pride in our culture values to: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023 Profile Summary Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency. Key Responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. • Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. • Implement and maintain quality management practices to uphold service standards and customer satisfaction. • Monitor and control network operations to optimize efficiency and minimize disruptions in service. • Support the customer service and support group in resolving customer queries and enhancing client relationships. • Manage contract sourcing and negotiations to secure reliable service providers and vendors. • Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Qualifications & Experience: Minimum Graduate Industry experience required Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, PowerPoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested in joining Team FedEx? Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Job Description: • You will be working as a district coordinator taking care of efficient management of 108 services 24/7 in the designated territory. • You shall be responsible for preparing of duty roster, scheduling of resources, manpower/Ambulances, attendance, leave & performance management of EMT and Ambulance drivers. • You shall be responsible for generating and implementing monthly calendar for ambulance location visits, inspections and record maintenance. • You shall be responsible for coordinating & executing regular training modules for EMTS/Drivers (Internal/External). • You shall be responsible for coordinating with HR team in handling disciplinary issues and timely escalation of unresolved concerns of EMT and Ambulance drivers. Regularly meeting senior government officials and ensuring partner relations with the district officials and Hospital authorities. •Tracking and submission of MIS & Management reports to your reporting manager. • Responsible for uptime of the ambulance and optimal performance and maintenance of the ambulances. • Inventory management at district and ambulance level (Spares/Medical equipment/Medical Consumables). • Responsible for identifying and enhancing business relations with local vendors (Spare part dealers, workshops, tyres & batteries supplying agencies, fuel filling stations and agencies). • Note: Apart from above mentioned tasks, Emergency Management Executive might be required to take up activities assigned by their reporting managers on need basis.

To create the orders, Deliver all Moves, Adds Changes on customer network connections, performing technical feasibility study and end-to-end project manage by coordinating with internal specialist teams Release the change in customer agreed window time by leading the teleconference to achieve right First time, Every time success thereby creating Outstanding Customer Experience Must be an engineer preferably in telecommunication or computer science or any professional degree such BCA, MAC etc CCNA Certification preferred 3-6 years of experience in physical layer/frame relay/ATM/IP Technologies

The Senior Service Delivery Manager (Sr SDM) provides strategic leadership for service delivery operations, focusing on long-term business objectives, cost optimization, and client satisfaction This role involves overseeing complex service environments, driving innovation, and ensuring operational excellence across multiple accounts Key Strategic Service Delivery : Define and oversee service delivery models, aligning them with business and client goals Ensure continuous improvement by incorporating feedback and adopting best practices Manage and optimize service delivery processes across large-scale hosting environments Establish benchmarks for service excellence across accounts Crisis Leadership : Take ownership of crisis resolution, including major service disruptions Coordinate multiple teams to ensure effective recovery and minimize client impact Develop and implement frameworks to enhance operational resilience Conduct post-crisis evaluations to improve future response strategies High-Level Reporting : Develop executive-level reports focusing on strategic insights, service trends, and performance improvements Present findings to senior stakeholders, highlighting opportunities for innovation and optimization Collaborate with analytics teams to generate predictive insights Cost Optimization : Lead cost optimization strategies, including the development of innovative pricing models Drive initiatives to enhance the scalability and cost-efficiency of hosting services Work with clients to identify mutually beneficial cost-saving opportunities Infrastructure Optimization : Integrate advanced AI and ML algorithms to enhance system performance and scalability Develop strategies for automating routine processes and implementing predictive analytics to prevent failures Innovate cloud and hosting service strategies by utilizing cutting-edge AI/ML technologies Collaborate with RD teams to pilot new technologies Stakeholder Management : Build and maintain strong relationships with key stakeholders, ensuring alignment with client needs and organizational objectives Act as a trusted advisor to clients, offering strategic insights and guidance Facilitate regular strategy sessions with stakeholders to discuss progress and future goals Innovation and Leadership : Drive advancements in hosting strategies, ensuring they are aligned with evolving customer needs Lead initiatives to improve operational efficiency, foster innovation, and maintain competitiveness Represent the organization at industry events and conferences Global Delivery Oversight : Manage service delivery across global teams, ensuring compliance with regional requirements Develop a unified approach to service delivery while respecting cultural nuances Align global service standards with organizational objective

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Kubernetes Engine Minimum 7.5 year(s) of experience is required Educational Qualification : M Tech Summary:As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities:- Lead the planning and execution of programs and projects, ensuring adherence to timelines, budgets, and quality standards.- Collaborate with cross-functional teams to identify and prioritize project requirements, risks, and dependencies.- Develop and maintain project plans, status reports, and other project-related documentation.- Manage project budgets, forecasts, and financial reporting, ensuring accurate and timely delivery of financial information.- Provide leadership and guidance to project team members, ensuring effective communication and collaboration throughout the project lifecycle. Professional & Technical Skills:- Must To Have Skills:Expertise in Google Cloud Platform Architecture.- Good To Have Skills:Experience with Google Kubernetes Engine.- Strong understanding of program and project management methodologies and tools.- Experience in managing large-scale, complex programs and projects.- Excellent communication, leadership, and stakeholder management skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Google Cloud Platform Architecture.- The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering successful programs and projects.- This position is based at our Bengaluru office. Qualifications M Tech

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Assoc Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Is responsible for ensuring the effective governance of offshore delivery operations, focusing on compliance, process adherence, quality assurance, and continuous improvement. This role involves collaborating with various stakeholders to drive efficiency, mitigate risks, and optimize offshore delivery processes within CRM domain.Role requires Digital Marketing Ads & Promotion creation/designCampaign Management focuses on planning, executing, tracking and analysis of direct marketing campaigns. The team is responsible for the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. The team is accountable for analyzing the effectiveness of marketing campaigns using ROI calculations. The role may require for you to have a good understanding of digital marketing, email marketing and technologies like Salesforce Marketing Cloud, Salesforce CRM, Salesforce Automation studio, Google DV360 and Responsys. What are we looking for? Problem-solving skills Experience in governance, risk management, or compliance roles. Strong understanding of offshore delivery operations and processes. Excellent analytical and problem-solving skills. Effective communication and stakeholder management skills. Attention to detail and ability to work in a fast-paced environment.to ensure accuracy and functionality. Has good understanding of the end to end CRM domain experience with regards to campaign activation lifecycle from planning to deployment & metric measurement. Knowledge of industry standards and best practices in offshore delivery governance. Experience with process improvement methodologies Familiarity with offshore delivery tools and technologies. CRM Industry Knowledge Roles and Responsibilities: Compliance and Process Adherence:Ensure offshore delivery operations comply agreed operating standards and enforce adherence to established processes and procedures. Quality Assurance:Implement and maintain quality assurance processes to ensure the delivery of high-quality services. Conduct regular reviews to identify areas for improvement. Risk Management:Identify, assess, and mitigate risks related to offshore delivery operations. Develop and implement risk mitigation strategies to ensure smooth operations. Performance Monitoring:Monitor key performance indicators (KPIs) and metrics to track the performance of offshore delivery operations. Identify trends, issues, and improvement opportunities. Stakeholder Management:Collaborate with internal and external stakeholders to ensure alignment and transparency in offshore delivery operations. Provide regular updates and reports to stakeholders. Continuous Improvement:Drive continuous improvement initiatives to enhance the efficiency and effectiveness of offshore delivery operations. Implement best practices and lessons learned. Governance Framework:Develop and maintain a governance framework for offshore delivery operations. Define roles, responsibilities, and processes to ensure effective governance. Documentation:Maintain accurate and up-to-date documentation of governance processes, procedures, and policies. Ensure documentation is easily accessible and understandable. Qualifications Any Graduation

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years Language - Ability: English - Advanced What would you do? " Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Responsible for managing the Treasury Management team. Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Ensure that the SLAs and Operations metrics are met. Guide, support, and work with other team leaders & team members Prepare operating reports for clients and internal management. Share feedback and execute performance management actions. Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members. Participation in performance review/governance discussions with client Support process improvement projects Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Design and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. " What are we looking for? " Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place. Maintaining the standards of delivery consistently. Ensure permanent supervision is completed in timely manner. Ensure team is always fully aware of all the procedures and deadlines. Ensure that the process documents are up to date and capture all new updates in the market. Ensure operations are run in a risk-controlled environment with adequate checks and controls. Play active role and sponsor process improvements. 121 with the team leaders to manage their expectations and take a stock of situation in office. Participate daily / weekly / monthly governance meetings with the client (as appropriate) Identify and groom high performers in the team. Ensure robust succession plan in place." Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Commnication Skills Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Great Communication Skills Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledge Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the followingCorporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this roleAbility to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams. Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions Ensure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the case Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders Establish and maintain excellent working relationships with stakeholders at all levels both internally & clients Primary escalation points for clients, providing timely & professional responses Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements Qualification Any Graduation