415 Delivery Operations Jobs - Page 7

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations.Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location. Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.Complete system screens to accurately enter data to Client Systems / LMS.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Conduct allocation of rooms, visual aids, instructor to courses within defined business rules.Analyze schedule information to identify requested courses, volume of classes, locations, dates.Solve basic resource conflicts by selecting viable alternatives.Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Assign Instructor resources effectively. Decisions should be based on guidance documents showing the required parameters to be used.Perform regular rework of schedules to ensure that the best-fit resources are assigned. This may include prioritizing the reassignment of internal Perform regular quality checks, correct deviations and plan mitigation in coordination with Scheduling Team Lead.Mentor / buddy new hires and track their progress with the assistance of Scheduling Team LeadPerform basic reporting functions with the aid of data points provided by Scheduling Team LeadHandle purchase orders and room booking contractsAssist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.Assist in Process Improvement initiatives.Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Learning and Instructional Development Senior Analyst is responsible for managing and processing access requests for functional Learning and Development (L&D) team members to the Learning platform, ensuring compliance with content creation policies and scalable support for Tool content creation. This role involves reviewing eligibility, provisioning access, and resolving cases in ticketing tool, while adhering to defined service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for EducationAny graduate and above Work ExperienceMinimum of 3-5 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance.Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests.Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing.Technical Proficiency:Strong familiarity with tools such as Salesforce, raising request access tools, and cloud-based document platforms for processing access requests and validating user information.Attention to Detail:Ability to accurately review and validate form submissions, employee profiles, and system inputs to ensure compliance and minimize errors.Process Adherence:Knowledge of SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality in task execution.Problem-Solving Skills: Capability to troubleshoot common issues, follow deviation protocols, and escalate concerns as per SOP guidelines.Communication Skills: Ability to use structured canned responses effectively and communicate case statuses clearly to employees.Confidentiality Awareness:Understanding of handling sensitive HR learning data and adhering to confidentiality protocols as outlined in the SOP. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsReview Access Requests:Assess form submissions for learning portal access in salesforce, ensuring algorithmic eligibility checks are followed for functional L&D team members.Validate employee Information:Utilize internal tools to confirm employee details, ensuring only eligible employees are processed, rejecting requests from other employees or invalid profiles.Provision tool Access:Navigate Tool Request portal to provision access for validated requests, inputting accurate information, system roles, and business justifications as per form submissions.Resolve Cases:Close out cases in salesforce using appropriate canned responses, updating service level taxonomies, and communicating outcomes to employees (approved, rejected, or requiring more information).Adhere to SLAs and Business Rules:Meet contractual SLAs, performance expectations, and internal business rules to ensure timely and accurate processing of access requests.Handle Exceptions and Deviations:Identify and address deviations, such as existing access in access request tools, and follow escalation protocols when necessary.Maintain Confidentiality:Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information.Collaborate with Stakeholders:Coordinate with internal teams as outlined in the SOP contacts section to address concerns or risks in processing. Qualification Any Graduation

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Kindly reach out to shivani.shrotriya@cielhr.com - 8602396006 for any queries

Notice Period: Immediate - 30 Days Job Description: About the Role We are seeking a proactive and detail-oriented Project Coordinator/ Senior Project Coordinator to join our Commercial Business Unit at AIS. This role will play a vital part in supporting the Director of Delivery, Delivery Leaders, and Program Managers by enabling smooth execution of delivery governance, project reporting, and operational coordination. This is an excellent opportunity to gain cross-functional exposure and contribute to the operational backbone of a high-growth business unit. Key Responsibilities Maintain and update the project and program portfolio tracker, ensuring accurate data on status, milestones, risks, and issues. Prepare and consolidate weekly/monthly dashboards, project health reports, and delivery performance metrics. Support MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews) by coordinating input and formatting presentations. Track and monitor project financials, including effort, billing, and margins, in coordination with Finance and Business Operations. Maintain accurate resource allocation and utilization data and assist in planning for hiring or team ramp-ups. Standardize and manage reporting templates, delivery documentation, and playbooks for consistency across the BU. Organize and facilitate recurring PMO meetings, including action tracking and follow-ups. Support risk and issue management processes and ensure compliance with delivery documentation standards. Qualifications 3-7 years of experience in a PMO, Project Coordination, or Delivery Operations role within IT Services or Technology Consulting. Strong proficiency in MS Excel, PowerPoint, and reporting tools like Power BI or Smartsheet. Working knowledge of IT project lifecycles, delivery governance, and basic project financials. Strong organizational and communication skills; ability to coordinate across India and US-based stakeholders. Self-motivated, detail-oriented, and able to manage multiple workstreams simultaneously. Bachelors degree in Engineering, Business, or related field. Certification or coursework in Project Management (PMP, Prince2, or similar) is a plus. What We Offer A collaborative, people-first culture that values growth, ownership, and operational excellence. Exposure to large-scale delivery and strategic programs supporting high-growth clients. Career development and learning opportunities in PMO best practices and delivery operations.

Lets start with who we are: Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don t make it simply because they don t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to prepare them to crack the toughest Technical interviews. You could think of us as the everything store for career transitions and interview skill development. How do we do that, you ask? We have a structured way of helping folks crack interviews- Career accelerator course End-to-end courses + platform More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. And, to date, we have trained 10000+ engineers! What s more exciting is that we are completely remote and hiring the best people we can find regardless of geo. Sounds interesting? Then here s some more information about the role As the Senior Manager/Associate Director of Delivery Operations, you will lead operations team and ensure process excellence This role is crucial in delivering impactful operational efficiency, data-driven strategies that enhance customer and instructure experience. Key Responsibilities: Strategic Leadership & Execution Develop and implement operational strategies to scale delivery and improve efficiency. Define KPIs and use data-driven insights to enhance performance across the board. Process & Service Excellence Oversee operations related to scheduling, LMS management, live class delivery, video uploads (YouTube, Vimeo), and instructor coordination. Monitor live sessions, troubleshoot real-time issues, and ensure a seamless learner experience. Standardize and improve processes for operational consistency and quality. Customer & Instructor Experience Ensure prompt and professional handling of customer queries and escalations. Manage instructor hiring and engagement with a focus on quality and reliability. Drive initiatives to improve satisfaction for both learners and instructors. Lead automation projects and tool integrations to reduce manual overhead. Team & People Management Lead and mentor a growing team of operations associates and managers. Manage hiring, onboarding, performance reviews, and team development plans. Foster a high-performance culture focused on ownership, agility, and results. Cross-functional Collaboration Align with Sales, Marketing, Product, and Customer Success to drive business goals. Represent Operations in strategic discussions and cross-team projects. Deliver on high-impact, cross-functional initiatives as needed. 8-12 years of experience in operations, with 3-5 years in a people management role. Proven track record in improving operational processes and driving efficiency. Strong analytical and decision-making skills; proficiency in

A Last Mile Manager oversees the final stage of the delivery process, from a distribution center to the customer. They are responsible for ensuring efficient and timely delivery, managing delivery personnel, and optimizing routes to improve customer experience and reduce costs. Key Responsibilities: Delivery Operations: Managing daily delivery operations, including dispatching deliveries, monitoring routes, and resolving delivery issues. Route Optimization: Utilizing route planning software and data analytics to optimize delivery routes, minimize travel time, and reduce fuel costs. Team Management: Supervising and training delivery personnel, ensuring they meet performance standards, and addressing any issues or complaints. Customer Experience: Addressing customer issues, monitoring feedback, and continuously improving the delivery process to enhance customer satisfaction. Cost Management: Tracking delivery costs, identifying areas for cost reduction, and managing operational budgets. Performance Tracking: Monitoring key performance indicators (KPIs), such as delivery time, on-time delivery rate, and customer satisfaction. Technology and Innovation: Collaborating with technology teams to implement new delivery technologies and streamline operations. Skills and Qualifications: Strong leadership and management skills, with experience in managing teams and driving performance. Excellent communication and interpersonal skills, with the ability to effectively interact with employees and customers. Proficiency in route planning software and data analytics tools. Knowledge of logistics and supply chain operations. Strong problem-solving and analytical skills. Experience in managing budgets and cost reduction initiatives.

The Opportunity This role is responsible for designing and developing Propulsion systems and capabilities in the system engineering function layer at the logical and physical solution domain. You will be responsible for building and owning the generic system artifacts for new and existing Powertrain propulsion concepts, capabilities and features in the (xHEV Diesel/Gasoline) space ensuring they are legally compliant, meets customer attributes expectations and are competitive in the market. Some of these artifacts are (but not limited to) customer requirements mapping, feature/capability definition, Use case analysis, Logical architecture diagram, Functional Failure Analysis, generic functional requirements cascade, test case mapping, target generation and issue resolution for Powerpacks. You will lead the design a Propulsion system concept physical base solution with balanced integration of its Core system - Propulsive Torque / Aftertreatment and GasPath / Thermal systems / 48V Electrical Power supply - Battery, Inverter-Converters / Fuels storage systems. Special requirements for this role are a good knowledge and experience in ICE PTs and transmissions with couple mid/high voltage electrification systems (MHEV/PHEV), torque, electrical and thermal energy management, AND aftertreatment system and Gas-path, pollutant emissions and requirements in different markets, with understanding on strategy development, calibration and controls. Key Performance Indicators Desing and size integrated PT propulsion systems, control Strategy/SFW concepts. Support the development of the businesses physical base solution system engineering and knowledge understanding the integration of the different Core system - Aftertreatment and GasPath / Propulsive Torque Diesel/Gasoline ICE / Thermal / 48V Electrical Power supply - Battery, Inverter-Converters / Fuels storage. Key Accountabilities and Responsibilities Robust requirements and targets delivered on-cycle to programmes. System artifacts (MBSE models, use case analysis, LAD, FFA/DFMEA/DRBFM, DVP, requirements, standards) developed off-cycle and updated on-cycle as required. New functions delivered by statement of capability (SOC) and Feature statement of intent (FSOI) process. System compatibility Issues identified, reported and efficiently resolved Ensure functions adherence to the use of specified engineering methods, computer tools and aids applied Support Vehicle, domain and any other indirect team members understanding of the integrated propulsion functions. Chair technical reviews/forums and resolve complex cross functional issues. Develop methods & run technical studies into future technologies. Key Interactions xHEV Function Layer Chapter Lead and Chapter Head Prop System HW Integration. Function layer other Integration leads and Functional layer engineers. Function layer Subject matters and Functional layer engineers. Domain technical delivery Engineers, Managers. HWSI/Powerpack Engineers, Group Product Owners & Product Owners Core, sub-systems, VSC SFW, commodity, calibration and controls Engineers, SMEs Managers. CAE and Test and Development Engineers & Managers. PT core attributes as PED/NVH/emissions and certification Engineers & Manager Knowledge, Skills and Experience Essential: Relevant experience of working in a Systems Engineering environment - ideally within the Automotive Sector Relevant experience of working in Propulsion/Powertrain Engineering in one or more area of: Emissions-After-treatment/Gas-path, Base engines, 48v and HV Systems/Batteries-Charging, Torque and Energy Arbitration. xHEV propulsion system integration. Relevant experience of system definition, system architecture development, requirements specification, design/performance modelling, systems integration, system assessment and acceptance Experience in applying Systems Engineering and in solving complex technical issues using a structured approach Relevant experience in development of electrified propulsion system as MHEV, PHEV and/or BEV. Relevant calibration and control exposure in propulsion system Experience in model base system engineering and/or any tool for Systems Architecting. Experience and exposure to CAE on vehicle, propulsion and sub-systems. Experience in defining Test cases and DoE for HIL, PIL, VIL and vehicle environment. Good understanding of 8D issue resolution and data statistics 6 sigma methods. Familiarity with Product Creation Development System [PCDS] which could be delivered via Agile Groups / Squads. Significant knowledge of engineering planning and delivery processes Full UK or equivalent driving licence Relevant degree or equivalent experience preferred Desirable: Expert experience in the specific area of: Emissions, After-treatment, Gas-path, Base engines, HV Systems, Torque and Energy Arbitration. Relevant calibration and control exposure in propulsion system Experience of Magic System/TRM of Systems Architect CAE experience on vehicle and propulsion sub-systems with exposure to Simulink modelling Personal Profile Essential: A good communicator who can convey and translate complex ideas in working level and senior forums. An effective team player, actively leads, develops and supports team members An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver. Building trust by speaking openly and honestly, listening attentively, and treating others respectfully. Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual with the ability to combine a short term, pragmatic focus with longer term planning An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs Desirable: An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style It has led a team who completed a successful project beginning to end.

Roles and Responsibilities Oversee team coordination, including scheduling, tracking shipments, and resolving issues related to delivery operations. Prepare MIS reports on a regular basis using Excel and generate TAT (Turnaround Time) reports for analysis. Ensure timely completion of tasks and meet deadlines by coordinating with internal teams and external stakeholders. Monitor KPIs such as shipment tracking, inventory management, and customer satisfaction ratings. Manage daily operations of delivery hubs across India, ensuring efficient logistics coordination and operational support.

Your day at NTT DATA The Principal Service Delivery Governance Specialist is a highly skilled subject matter expert, responsible for playing a critical role in ensuring effective governance and oversight of our service delivery operations. This role has the primary focus to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. The Principal Service Delivery Governance Specialist is required to coach and providing mentoring to less experienced members of the team. What youll be doing Key Responsibilities: Regularly tracks and analyzes key performance indicators (KPIs) to evaluate service delivery performance against defined targets and identify areas for improvement. Participates in service reviews and contributes insights and recommendations for process enhancements and optimization and drives continuous improvement initiatives. Proactively identifies and mitigates service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. Develops and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives. Provides guidance and mentorship to junior team members, fostering their professional growth and development in service delivery governance practices. Collaborates with business development teams to support the design and implementation of service delivery strategies for new client engagements, ensuring alignment with governance requirements and best practices. Monitors the budget vs spend of platform cost. Understands GDC/COE Business Continuity Polices and Framework, Business Continuity Recovery Strategies and Plans to work with DPA to ensure platform can support the strategies and plans. Drives governance of committed vs Delivered. automation. Drives the service improvement plan. Provides coaching and mentoring to less experienced members of the team. Performs any other related task as required. Knowledge and Attributes: Extended knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library). Extended analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels. Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work. Extended project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Business Management, Internal Auditing, Compliance or a related field. Desirable certifications include, ITIL and Six Sigma. Required Experience: Extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

We are looking for a proactive and detail-oriented Delivery Coordinator with over 5+ years of experience in project delivery and coordination. As a Delivery Coordinator, you will support the Project Manager in ensuring the seamless execution of projects, on-time delivery, and high-quality service to clients. This role requires strong organizational and communication skills, as well as the ability to manage multiple stakeholders and tasks efficiently. Key Responsibilities: Coordinate day-to-day delivery operations across multiple projects or client accounts. Act as a bridge between delivery teams, clients, and internal stakeholders. Monitor and track project deliverables to ensure they meet quality, timeline, and budget requirements. Prepare and maintain project documentation, including schedules, reports, and status updates. Follow up on action items and ensure timely closure of issues and dependencies. Conduct delivery review meetings and provide inputs for continuous improvement. Ensure adherence to delivery frameworks, SLAs, and internal standards. Help manage escalations and provide timely resolutions or necessary escalations to senior management. Required Skills & Qualifications: Bachelor's degree in Computer Science, Business, or a related field. 5+ years of experience in project coordination or delivery roles in IT/Software/Service-based environments. Strong understanding of project management tools and methodologies (Agile/Scrum/Waterfall). Excellent written and verbal communication skills. Strong analytical, problem-solving, and organizational abilities. Ability to multitask and manage priorities in a fast-paced environment. Proficient in tools like JIRA, MS Project, Excel, Confluence, etc. Experience working with cross-functional and remote teams.

Key Deliverables : Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested candidates Contact:7207997185

We are hiring a fresher male candidate for the Assistant role in Dispatch. KRA'S 1) Tally ERP Experience. 2) Tax invoicing Experience. 3) Dispatch Operations. 4) SCM operations. 5) Delivery Load.. 6) Good Hands on Excel Experience. 7) Record Keeping.

Colruyt Group India is looking for a Leader who would takeup the role of (Associate) Delivery Head in Digital Factory department. This departmentis responsible for Build and running of all brand-specific digital channels (Websites, mobile apps etc.) under one single organization using thetechnologies like AEM, AEP, Azure .Net, React Native, Java etc. Roles & Responsibilities of (Associate) Delivery Head: Delivery Management Responsible forthe service delivery on the services team is delivering Responsible fordelivery of Projects / Programs under his / her portfolio Responsible forthe Production support and maintenance activities Responsible for Stakeholder Management and achieve high customer satisfaction Support theProject Managers and Delivery Managers in the project / program delivery Ensuring thateveryone in the team knows and executes his or her role in the service delivery. Responsible forcost / budget management Reporting onproject status to stakeholders Introduce bestpractices within the team to maximize the teams productivity Change Management Leadership Go getter andLead by example Lead employeesto meet the organization's expectations for productivity, quality, and goalaccomplishment. Achievestretched goals through inspirational leadership Appliessignificant knowledge of industry trends and developments to improve servicesof the team Creates andexecutes development plans and revises as appropriate to meet changing needsand requirements. As a part ofMiddle Management, responsible for making team level decisions, and implementthe same in an efficient and effective way. Organize theteam, making it efficient and effective, and ensure there is constantimprovement in internal and external collaboration processes. Considersorganizational values, employee's expertise and past contributions, andopportunities for development when delegating assignments Be a catalyst inimplementing our Colruyt values in the organization. People Development People management for a team of 20 - 30 members from juniors to senior level. Responsible for indicating a direction in the short run so that it is clear to everybody which way we are heading and to make sure we are all on the same wavelength. Responsible for mobilizing and channeling the energy of employees and colleagues to make sure everybody is committed to reaching the objectives set. Responsible forcoaching and following the personnel so that each individual and the team havethe space to grow (SKILL). Responsible forteam members personal development to become stronger and more conscious. Responsible forshort-term planning and organization, so that people as well as means arebrought into action in the most efficient way. Responsible forhis/her own presence and availability so that employees have a personal contactfor their needs and for taking on the role as a superior. Responsible forpromoting the (group) mission and values so that the team can understand thereasons, co-ownership is brought about and the team members understand andfollow group culture Responsible forfollowing and adjusting the work so that we, as a service, comply with the SLEsagreed on with the customer in the total process. Responsible forall staffing decisions in the team (Recruitment, Induction, Performance Appraisal, Release etc.) Engage,Energize, Evaluate and Empower team members Communication & collaboration Responsible for the synergy with other teams (in India and Belgium) and directions, so that the team contributes significantly to the global process. Identifying and resolving problems, determining quality improvements and implementing change. Shares information with team through frequent, open, quality, two-way communication with a sense of direction. Requirements Total experience of 18+ years of IT Experience Have at least 5years of project / program delivery experience in Agile / SAFe / Waterfallmethodologies Have at least 5years of experience in core people management Experience inhandling technical teams of 20+ people Experience inmanaging cross functional teams including analysts, architects, softwareengineers, QA, Scrum Masters etc Experience inmanaging vendors and their deliverables Experience inmanaging teams in global working model in onsite offshore model Strong instakeholder management and building trust relationships with the clients Be a believer ofvalues and have necessary soft skills (respect for individual, activelistening, cost/benefit thinking, little hierarchical thinking, serviceoriented, efficiency). A role model in these areas.

About Us Mosaic Wellness is building digital-first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace. Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair, beard, performance and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches. Be Bodywise started in May 2021, is an online women s elective health platform, serving 1.5M+ women every year by providing personalized solutions and doctor consults across concerns for hair, face, body, pcos, sleep and nutrition. Little Joys, started in May 2022, is an online health platform for kids, helping 1M+ parents every year solve for their child s physical, mental, and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health, personal hygiene and behavioral development with access to expert doctors and nutritionists. Job Summary In rapid delivery operations, speed is the new standard. Next-day delivery is pass ; same-day delivery is no longer enough. We need to be faster and more reliable to exceed our customers expectations. We are looking for a hungry, analytical, and customer-obsessed Program Manager to own and drive the end-to-end delivery experience, ensuring we deliver the best possible customer experience with minimal delays. You will solve real-world problems and innovate to make rapid delivery seamless and cost-effective. You will own key delivery metrics, work closely with our partners, customer happiness teams, and product teams to innovate processes and technology, and build scalable solutions that delight our high-LTV customers. Key Responsibilities Own and drive delivery operations, ensuring orders reach customers as quickly as possible with minimal delays. Analyze delivery process bottlenecks and innovate solutions to drastically reduce delivery timelines. Proactively reduce customer escalations and queries related to order delays by working with the customer happiness team. Collaborate with partners to ensure smooth operations and cost efficiency. Develop and track delivery performance metrics and prepare roadmaps to meet ambitious delivery speed goals. Work with product and tech teams to implement customer-first solutions that improve operational visibility and customer experience. Lead experiments and pilot projects to test new ideas Qualification and Expectation 4+ years of experience in program management, preferably in a startup or fast-paced environment. Strong analytical skills; ability to use data and visualization tools to make decisions and identify improvement areas. Experience in rapid delivery operations is a strong plus. Customer-first mindset with a deep empathy for customer pain points and the drive to solve them. Excellent stakeholder management skills and ability to collaborate across internal teams and external partners. Proven ability to thrive in dynamic, fast-paced environments and deliver results under pressure. Bias for action and ownership mentality, with a determination to overcome operational challenges. Passion for innovation and problem-solving in logistics and customer experience.

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Program Project Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Show creativity in managing projects effectively and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop and maintain project plans, schedules, and budgets.- Coordinate project activities and ensure timely delivery.- Identify and mitigate project risks.- Provide regular project status updates to stakeholders.- Collaborate with cross-functional teams to achieve project objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong understanding of project management methodologies.- Experience with project management tools like MS Project or Jira.- Knowledge of risk management and mitigation strategies.- Good To Have Skills: Experience with Agile project management methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Program Project Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Work Experience1+ year work experience in a learning domain, learning admin services. EducationBachelors degree B.A / B.Com / B.Sc / B.Tech Roles and Responsibilities: Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Serve as a point of contact for training-related inquiries from employees, managers, and external partners. Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Assist in Process Improvement initiatives. Qualification Any Graduation

Skill required: Sourcing & Procurement - Procurement Management Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation/Graduate Diploma in Material Manegement Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Will lead Material DATA Master Team to ensure smooth delivery of BAU along with managing the client expectationsYou will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for Strong Material Data Master experienceStrong SAP MM expertise Excellent Communicating & Team management SkillsUnderstand the business ask and impact SAP MM ModuleTeam managementDiploma in Material Master Data Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Graduate Diploma in Material Manegement

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly. Good organizational, prioritisation and multi-tasking skills. Strong analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. 1+ year work experience in a learning domain, learning admin services. Roles and Responsibilities: Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Serve as a point of contact for training-related inquiries from employees, managers, and external partners. Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Assist in Process Improvement initiatives. Qualification Any Graduation

Skill required: Talent & HR - Strategic Talent Sourcing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processThis is for Sourcing profile and requires to work in US shifts Build a proactive sourcing plan and identify sourcing channels and tactical strategies that are aligned to the goals of organization and ensures best talent is identified and attracted by the company. What are we looking for This is for Sourcing profile and requires to work in US shifts This is for Sourcing profile and requires to work in US shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for LMS experience of 1.5 years. Strong knowledge of typical scheduling methodology Professional experience of minimum 3years and above in service environment MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Good organizational, prioritisation and multi-tasking skills. Strong analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. Bachelors degree B.A / B.Com / B.Sc / B.Tech Roles and Responsibilities: Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively. Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Serve as a point of contact for training-related inquiries from employees, managers, and external partners. Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Provide leadership and guidance to junior scheduling analysts and administrative staff. Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The Senior Manager, Public Policy Operations & Logistics, India, will lead responsibility for developing and executing government affairs advocacy objectives and political priorities for Amazon on issues related to fulfillment, logistics, labor, and delivery across India. The role will develop and manage a team of high-performing policy professionals, who will partner with Amazons senior leadership and business units to drive external engagement on behalf of Amazons customers and partners. The role will also represent Amazon before Ministers/politicians, bureaucrats, policymakers, and relevant State and Central agencies. This role requires the utmost professional integrity, advanced strategic thinking, first-class people skills, and solid public policy leadership experience. You will have a strong track record of delivering results in a trusted and consumer-centrist manner. You will be able to dive deep on detail while also thinking big on strategy and partnerships. This position is based in New Delhi and reports to the VP, Public Policy, India. Key focus: Lead Amazon s position and policy advocacy at the Central as well as State level, facilitating smooth fulfillment and delivery operations across India for Amazon, our sellers, and our customers. Define and oversee the development and execution of a pro-active government relations and policy strategy as appropriate to India Operations; you will do this in partnership with Amazons local, regional and global business and public policy leadership. Establish and maintain high-level relationships and trust with key political and policy stakeholders at all levels, and across a wide array of policy issues. Identify, anticipate, assess, and communicate potential regulatory challenges and opportunities, develop mitigation/enhancement strategies and policy positions; coordinate external advocacy efforts, outreach programs and key initiatives in concert with the company s consumer-focused business objectives. Coordinate with and contribute to industry associations and coalitions; manage consultancy and academic partnerships. Manage and develop the high-performing India Public Policy team, based on integrity, respect, trust and performance. Maintain and enhance Amazon s positive corporate reputation in India. Bachelor s degree required; Advanced degree or a Degree in relevant subject (politics, economics, law, policy and likewise) preferred. Minimum of 14+ years of relevant experience with at least 5 years in leadership capacity. A keen working understanding of policy making, including the mechanics of legislative and administrative process and procedures, effective lobbying techniques, and collaboration with other companies and trade groups. Sound understanding of India s labor laws/practices and their applicability to business units. Seasoned public policy professional, with demonstrated success in strategy development, policy leadership, delivering results to desired goals, and an empowering people management style. Ability to demonstrate experience through work within government, companies, consultancies, trade associations, or equivalent organizations. Sound and practical business acumen and commercially sensitive. An ability to anticipate emerging issues of importance to the company, and to communicating impact and actions clearly and concisely. An ability to dive deep on technical details of business, legislative and regulatory proposals, and then synthesize actions and strategy for a senior business audience. An ability to manage and prioritize a large number and variety of mission-critical projects, working independently and often in ambiguous environments. Possess the highest level of integrity and have a track record of earning wide-spread trust and respect in the regional policy-making environment. Be a high energy, innovative and, results-oriented leader. Highly effective oral, written and interpersonal communication skills. Familiarity with regional languages would be preferred. Prior experience of leading a team is preferred. Experience of working in a matrix organizational structure (ideal).

Himachal Futuristic Communication Limited is looking for Executive - Dispatch to join our dynamic team and embark on a rewarding career journey Plan and coordinate the delivery of goods to customers, ensuring timely and accurate delivery Monitor the progress of deliveries and resolve any issues that may arise, such as unexpected delays or route changes Communicate with drivers, customers, and other stakeholders to ensure the smooth operation of the delivery process Manage a team of dispatchers and ensure that they are properly trained and equipped to handle the demands of the job Monitor the performance of drivers and vehicles, and implement measures to improve efficiency and safety Analyze delivery data and make recommendations for improvements to processes and routes Ensure compliance with relevant regulations and laws, such as those related to health and safety, transportation, and environmental protection Maintain accurate records of deliveries and vehicles, and prepare reports for management and stakeholders Good understanding of transportation logistics and delivery processes Should have good knowledge in dispatch

Responsibilities: Capability Builder: Establish and grow Amgen India's center of excellence for Forecasting & CI from the ground up. People Leadership: Hire, develop, and lead a blended team of full-time employees and contract workers. Foster a high-performance, inclusive, and collaborative culture. Strategic Partnering: Act as the key offshore liaison for global Forecasting & CI leadership, partnering across US and global collaborators to deliver critical insights and foresight. Delivery Oversight: Ensure on-time, high-quality forecasting models and CI deliverables for pipeline and inline products. Operational Excellence: Develop scalable processes and methodologies, implement best practices in forecast modeling, scenario planning, and competitor landscape analysis. Vendor & Contractor Management: Manage external vendors and contract staff, ensuring high-quality standards, governance, and value delivery. Innovation & Technology Enablement: Champion advanced analytics tools, automation, and AI/ML methodologies in forecasting and intelligence. Stakeholder Engagement: Translate business questions into actionable insights. Effectively communicate findings to senior cross-functional leaders to influence strategic decisions Financial management: Oversee budget associated with offshore work in India, ensuring best negotiated rates and overall value What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Doctorate degree and 4 years of pharmaceutical forecasting and/or Competitive Intelligence experience OR Master's degree and 14 to 16 years of pharmaceutical forecasting and/or Competitive Intelligence experience OR Bachelor's degree and 16 to 18 pharmaceutical forecasting and/or Competitive Intelligence experience Managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Preferred Qualifications: Experience in Global pharmaceutical/biotech forecasting and/or competitive intelligence Deep understanding of forecasting methodologies, epidemiology-based models, analog-based forecasting, and CI frameworks Experience building and scaling global teams, especially in offshore environments Strong background in managing hybrid teams (FTEs and contract workers) Exposure to vendor/outsourcing models and budget management Proficiency in analytics and modeling tools (Excel, Power BI, Python, R, etc.) Excellent communication and influencing skills with senior collaborators Strong project management skills with a track record of delivering impactful insights on time Experience supporting pipeline strategy, launch readiness, or global brand teams Leadership experience in building and developing high performance teams, delivering results, and shaping the future

Role & responsibilities Own the end-to-end NPS/Planning/Metrics/Expansion charter, as a measure of experience for all users and enable generation of actionable key insights on a continuous basis for the same. Defining key objective parameters to measure the user experience. Create systems to set ambitious goals and achieve them Identify the key touch points across all users' lifecycles and work towards improving the overall experience. Drive quick improvements for positive impact as well as long term improvement across parameters. Define the culture in the Zonal BE teams and enable people for success during their tenure. Influence and co-own the product roadmap for betterment of the Customer experience Create and implement SOPs for most effective and efficient resolution of user issues in a structural manner Develop strategy to make Flipkart Customer experience as the Key Differentiating Factor among the competitors Partner with cross functional teams to identify areas of operational improvement and drive best practices for the same. Work closely with the Business stakeholders to drive solutions from a business capability, operations, technology and process standpoint. Partner with cross functional teams to help define operational processes, help measure adherence, provide feedback and course correction solutions to the Ops team. Prepare Master plan and Drive 5S implementation across all Hubs. Liaison with the key stakeholders like Operations/Procurement/Last mile /Middle mile operation team etc. Communicate product/process needs and work with the product/tech team to deliver on them on an ongoing basis. Hire and build a motivated dynamic team constantly driving the metrics for consumer delight and Operational Excellence Preferred candidate profile Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills.