1090 Delivery Operations Jobs - Page 6

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsTrack and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededFor BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLA)] and improvement/change initiatives What are we looking for? Competency and Skill ManagementManage and develop team competency coverage through cross-training, leadership development and succession planningMonitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesPeople Development and ManagementDevelop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) or other quality assessments as needed Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Sourcing & Procurement - Procurement Management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for? .Contract Services and Contract Admin in Ariba Contract Compliance (ACC) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : SAP BTP Datasphere Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage with team members to foster a productive environment and drive continuous improvement in project execution. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Datasphere.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to analyze project performance metrics and implement improvements.- Familiarity with risk management practices and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in SAP BTP Datasphere.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Roles and Responsibilities: oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions.Ability to think critically and make informed decisions under pressure. Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans. Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders. Ability to understand client expectations and manage relationships effectively. Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement. Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security. Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team member Qualification Any Graduation

About The Role Skill required: Procure to pay - Master Data Management (MDM) Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 8-11 Years What would you do? ou will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. What are we looking for? Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domainStrong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Strong understanding of microservices architecture and design principles.- Experience with RESTful API development and integration.- Familiarity with cloud platforms such as AWS or Azure.- Knowledge of Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based at our Bengaluru office.- A 15 years full time education is required. Important Note:This role is specifically for a development position. Qualification 15 years full time education

About The Role Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.TreasuryDesign and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. What are we looking for? Front Middle and Back Office Treasury ManagementPrioritization of workloadProblem-solving skillsTreasury Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

In this role, you will manage a team for one of the Solution Areas and bring thought leadership in customer engagement. Candidate will also be responsible for quality delivery and delivery project KPI tracking and adhering, manage Nokia's Internal Stake holder engagements with solution capabilities from multiple sources and technologies, build understanding and preference for Nokia products and solutions by influencing regional team decisions and strategic direction, demonstrate significant operational as well as commercial knowledge of clients' business and uses this to build credibility as well as identify sales opportunities, define new & innovative delivery model and package integrated solutions not only limited to Nokia Net's portfolio Leads training, development. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. 12+ years of experience in Packet Core Projects Knowledge or experience of Packet Core Equipment: MME, S/PGW, AMF, SMF, UPF Knowledge or experience of Nokia Packet Core equipment: cMM, cMG, NRD Understanding of Technical Notes, Protocol Specs, Method of Procedure It would be nice if you also had: Linux knowledge is an advantage Basic understanding ofProject Management skill is an advantage Work in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level. Create implementation plan and technical infrastructure documents. Work according to the Systems Integration (SI) delivery process, create test strategy and test cases. Contribute to gather customer requirements, analysis, feature specification and requirement feasibility study, contribute to migration procedures. Contribute to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet, discussion forums. Work autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

About The Role Skill required: Talent Development- Architect - Knowledge Management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving. What are we looking for? Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience5+ years experience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas good knowldege of HTML5, CSS3, JavaScript, XMLStrong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICC Roles and Responsibilities: Responsible for developing the courses as per the templates provided using different authoring tools.Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Expected to explore and learn the new authoring tools/ platforms available.Work in collaboration with ID and media team to develop and deliver the courses.Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders. Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and client stakeholders. The role also involves providing insights and advisory input on best-fit facilitation strategies based on audience needs, business context, and learner feedback.Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationBachelors degreeMinimum 12 to15+ years of experience in adult learning delivery (for CL8 a min of 10 to12+ years of experience)Demonstrated experience leading facilitator teams or managing delivery quality at scaleProven ability to deliver learning to global and culturally diverse audiencesSubject matter expertise in one or more of the following areas:e.g., leadership, communication, onboarding, functional/domain trainingCritical ThinkingProblem ManagementPreferred Qualifications:Experience supporting clients in shaping delivery models, cohort strategies, or facilitation approachesExperience using feedback and delivery data to inform coaching, performance conversations, and strategic decision-makingFamiliarity with delivery platforms and learner engagement tools used in hybrid and virtual environmentsProfessional Competencies:Strong leadership, team development, and coaching skillsStrategic communication and stakeholder engagement capabilitiesAnalytical approach to performance management and quality assuranceAble to balance operational execution with forward-looking delivery planningCommitment to continuous improvement and learner experience Roles and Responsibilities: Team Leadership and Quality OversightLead a team of instructors, ensuring consistent adherence to delivery standards, audience engagement, and program objectivesConduct regular delivery observations, calibration sessions, and feedback reviews to drive team alignment and performanceIdentify skill gaps and support capability-building plans for instructors through coaching, mentoring, and targeted developmentChampion best practices in facilitation and promote learner-centric, inclusive delivery approachesClient Liaison and Delivery GovernanceServe as the primary contact for delivery-related matters with client stakeholdersCollaborate on delivery planning, demand forecasting, and resource allocation across regions and time zonesParticipate in governance forums and business reviews, representing delivery metrics, risks, and improvement opportunitiesProvide advisory input on facilitation formats, sequencing, and delivery models based on audience profile and learning intentDelivery Contribution and Continuous ImprovementDeliver sessions when requiredparticularly for high-priority cohorts or pilotsto ensure continuity and model delivery excellence (delivery will be a mandate for CL8 for 80% of the time to stay updated and relevant. Team management responsibilities may be optional, and therefore he/she may also operate in an IC individual contributor role in some cases)Use learner feedback, attendance data, and quality indicators to identify trends and inform improvements to facilitation practicesLiaise with content, curriculum, and learning operations teams to surface delivery insights and inform design enhancementsStay current with evolving delivery tools, formats, and trends to inform team capability and improve learner outcomesThought Leadership and Delivery StrategyProvide input on the design of facilitator enablement programs and delivery frameworksDrive discussions on delivery approach optimisation e.g. hybrid models, cohort-based learning, flipped classroom formatsPromote a culture of continuous learning, experimentation, and feedback among the delivery teamIdentify opportunities for innovation in delivery and recommend enhancements to support business and learner impact Qualification Any Graduation

About The Role Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceTo oversee day to day operation, performance measurement, client management and people managementReview the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for? Written and verbal communicationManaging Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute in implementation of technologies and process improvements toolsPlanning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the teamFraud Risk ManagementMinimum 10 -12 years of experience in Chargebacks or Disputes handling.Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.Maintaining client relationship People management skillsOperations ManagementMIS and ReportingStrong communication and negotiation skillsCoordinates with internal and external stakeholdersAnalytical ThinkingCommunication / Presentation SkillsMulti-tasking / Time ManagementAbility to LearnLeadership skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Knowledge Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving. What are we looking for? Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience7+ years experience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders. Qualification Any Graduation

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Roles and Responsibilities: oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions.Ability to think critically and make informed decisions under pressure. Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans. Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders. Ability to understand client expectations and manage relationships effectively. Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement. Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security. Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team member Qualification Any Graduation

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patternsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team What are we looking for? Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. :Accurately track team attendance for billing purposes.Time Sheet ValioThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills: Strong leadership qualities to guide and motivate team members. Ability to delegate tasks effectively and manage workloads. Decision-making skills to resolve conflicts and make tough choices. Time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely Active listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.oSkill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Roles and Responsibilities: Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders.Ability to understand client expectations and manage relationships effectivelyAttention to Detail:oThoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security.Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team members.Required to have Trust & Safety experience of 12-18 months along with 1 year team leadership experience.Knowledge of HTML, HTTP codes and basic Java script.Must have basic knowledge in Digital Marketing/Online Ad Campaign. This is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Oracle Applications DBA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for delivering or supporting the delivery of contracts and programs. Your typical day will involve assigning and managing work assignments for the contract team, ensuring that service delivery meets quality standards while managing costs effectively. You will engage with various stakeholders to facilitate smooth operations and address any challenges that arise during the delivery process, fostering a collaborative environment that promotes efficiency and excellence in service delivery. Roles & Responsibilities:- The successful candidate must have minimum 6 of years DBA experience in EBS with good hands on R12.1 and R12.2- Oracle EBS database administration through 12.2. required, including concurrent processing, system administration, start up and shut down, RAC, Data guard, OEM in the EBS space, support of printing including XML, managing of schema statistics, identification of poorly performing queries, performance tuning, high availability strategies.- EBS application patching, cloning and other typical application management activities, implements and enforce security for all the Oracle Databases. Identify and resolve database performance issues, database capacity issues and other distributed data issues Responsible for SQL & PL/SQL performance tuning and User & schema management RMAN backup and recovery. Professional & Technical Skills: - Oracle Database Administration experience (12c & 19c) - installation, upgrade, configuration.- Oracle eBusiness installation, upgrades (12.1 & 12.2).- Administering WebLogic Server and Oracle Fusion Middleware.- Cloning and refreshing Oracle EBS environments (PROD, TEST, DEV).- Applying patches using ADPATCH/ADOP (Online Patching in R12.2).- Configuration and troubleshooting of forms, reports, and OAF pages.- Managing database users, roles, and privileges.- Shell scripting for routine DBA tasks.- Expertise in RMAN (Recovery Manager) for backups and disaster recovery.- Point-in-time recovery and troubleshooting database failures.- Data Pump for exports and imports Additional Information:- The candidate should have minimum 6 to 8 years of experience in Oracle Applications DBA.- This position is based at our Pune office.- A 15 years full time education is required.- Flexible in rotational shifts, including night shifts- CertificationsOracle Certified Professional (OCP) for DBA Oracle Cloud Infrastructure certifications Qualification 15 years full time education

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for? Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Delivery Operations Associate Qualifications: Any Graduation Years of Experience: 1-3 Years What would you do? The Risk & Controls Analyst will be a key member of the Clients Operations Team, supporting the day-to-day management of the First Line of Defense risk management framework and related activities. This role involves working collaboratively across the bank to identify, assess, monitor, and mitigate operational risks.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for? Banking, Financial Services4+ year of BFSI experience with atleast 3 years in AML Name / Transaction Screening operations and atleast 1 year as Quality AnalystPerform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreed project policies/proceduresProvide SME guidance to AnalystsIdentify / escalate process gaps / issues and work with client QA lead / Process team to fix gapsAct as a decision maker in reviewing Quality Assurance process/policy for remediationEstablish and maintain excellent working relationships with stakeholders at all levelsSanctions ScreeningEducated to Degree LevelMinimum of 3 years experience of working with KYC / AML screening teamMinimum of 1 years experience as a Quality AnalystRelevant financial service experience, ideally within risk, compliance or financial crime.Ability to research, making use of the Internet and on-line systemsExcellent knowledge of the regulatory environment is highly desiredExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceTo oversee day to day operation, performance measurement, client management and people managementReview the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for? Written and verbal communicationManaging Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high caliber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintainedMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsContribute in implementation of technologies and process improvements toolsPlanning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the teamFraud Risk ManagementMinimum 10 -12 years of experience in Chargebacks or Disputes handling.Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.Maintaining client relationship People management skillsOperations ManagementMIS and ReportingStrong communication and negotiation skillsCoordinates with internal and external stakeholdersAnalytical ThinkingCommunication / Presentation SkillsMulti-tasking / Time ManagementAbility to LearnLeadership skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About the role: We are looking for a proactive and detail-oriented In-Stock Manager to oversee inventory management and stock availability for our hyperlocal operations. This role is crucial for ensuring that products are consistently available for quick delivery to our customers, thereby enhancing overall service quality and customer satisfaction. Key Responsibilities - Inventory Management: Monitor and maintain optimal stock levels in local darkstores to meet demand forecasts. Collaborate with Deep CF s/ local vendors to ensure timely replenishment of inventory. - Demand Forecasting: Analyze sales data and market trends to forecast demand accurately. Implement strategies to mitigate stockouts and overstock situations. - Coordination with Operations: Work closely with the logistics and delivery teams to ensure seamless integration of inventory management with hyperlocal delivery operations. Coordinate with the purchasing team to align inventory levels with promotional activities and seasonal trends. -Process Improvement: Identify and implement best practices in inventory management to enhance efficiency and accuracy. Streamline processes to improve stock accuracy and reduce discrepancies. - Team Leadership: Train and mentor team members on inventory management best practices and tools. Foster a collaborative environment that emphasizes accuracy and accountability. Qualifications & Experience - Background in Inventory operations, Supply Chain Management for an ecommerce/ hyperlocal player. - 2/3+ years of experience in inventory management or operations, preferably in hyperlocal or e-commerce settings. - Strong analytical skills and proficiency in inventory management software. - Excellent organizational and communication skills. - Ability to thrive in a fast-paced, dynamic environment.

Job Role: Project Coordinator Notice Period: Immediate to 15 Days Mode of Work: Hybrid About the Role We are seeking a proactive and detail-oriented Project Coordinator to join our Commercial Business Unit at AIS. This role will play a vital part in supporting the Director of Delivery , Delivery Leaders , and Program Managers by enabling smooth execution of delivery governance, project reporting, and operational coordination. This is an excellent opportunity to gain cross-functional exposure and contribute to the operational backbone of a high-growth business unit. Key Responsibilities Maintain and update the project and program portfolio tracker , ensuring accurate data on status, milestones, risks, and issues. Prepare and consolidate weekly/monthly dashboards , project health reports, and delivery performance metrics. Support MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews) by coordinating input and formatting presentations. Track and monitor project financials , including effort, billing, and margins, in coordination with Finance and Business Operations. Maintain accurate resource allocation and utilization data and assist in planning for hiring or team ramp-ups. Standardize and manage reporting templates , delivery documentation, and playbooks for consistency across the BU. Organize and facilitate recurring PMO meetings, including action tracking and follow-ups. Support risk and issue management processes and ensure compliance with delivery documentation standards. Qualifications 35 years of experience in a PMO, Project Coordination, or Delivery Operations role within IT Services or Technology Consulting. Strong proficiency in MS Excel, PowerPoint, and reporting tools like Power BI or Smartsheet. Working knowledge of IT project lifecycles, delivery governance, and basic project financials. Strong organizational and communication skills; ability to coordinate across India and US-based stakeholders. Self-motivated, detail-oriented, and able to manage multiple workstreams simultaneously. Bachelors degree in Engineering, Business, or related field. Certification or coursework in Project Management (PMP, Prince2, or similar) is a plus. What We Offer A collaborative, people-first culture that values growth, ownership, and operational excellence. Exposure to large-scale delivery and strategic programs supporting high-growth clients. Career development and learning opportunities in PMO best practices and delivery operations. If Interested candidates please share the profile on alekya.budati@ais.com Thanks, Alekya

Hi Team, Urgently looking for Assistant Team Lead/Team Lead at @ Tamil Nadu for reputed leading Logistics company Its Delhivery Ltd Designation : Team Lead and Assistant Team Lead location: Thiruvallur and chennai Qualification : +12 or Degree Experience : Fresh/Experience in Last mile operation in Ecommerce/logistics industry Salary : Upto 17000 to 25000 (take home/In hand) Skill set : Last mile operation/Dispatch centers/Warehousing operations/Manpower handling/Target oriented/ Delivery centers/Basic computer knowledge/Eager to learn Candidates can fill the Job application form : https://docs.google.com/forms/d/e/1FAIpQLSeVf87VzUxHg9jx7Y9EXKwVdpqm-4ZV6RnjzWUcviG8TDCVUQ/viewform Mail : murugan.p1@delhivery.com Note: Only shortlisted candidates will be notified Pls Repost or circulate to your friends those who are looking for opportunities

Urgent Hiring Hub IN charge Position: 2 Location: Bangalore Electronic City & Anjanapura (Bangalore) Budget :4 lacs Fixed Qualification: Any Graduation Notice Period: Immediate Joiners preferred Shift: Morning Shift Contact Person: Aditi 95353 00419 Job Description We are looking for a Hub IN charge to manage and oversee last-mile delivery operations. The ideal candidate should have strong knowledge of logistics processes, rider management, and hub operations. Key Responsibilities: Manage and supervise last-mile delivery operations . Handle rider hiring, allocation, scheduling, and backup planning . Ensure smooth functioning of hub operations on a daily basis. Possess strong knowledge of localities, pin codes, and routes for operational efficiency. Communicate effectively in the local language for better coordination with riders and customers. Requirements: Graduate in any discipline. Prior experience in logistics/last-mile operations/hub management preferred. Strong leadership and problem-solving skills. Ability to handle pressure and meet operational targets.

Skill required: Marketing Operations - Creative Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reportingIn this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reportingIn this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reporting What are we looking for In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reportingIn this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reporting Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWeekly, monthly & Quarterly governance reporting Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization." What are we looking for "Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do :Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Main Duties and Responsibilities:Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations What are we looking for Know Your Customer (KYC) Operations:Educated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation