413 Delivery Operations Jobs - Page 5

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Kindly reach out to amesh.krp@cielhr.com - 9809328109 for any queries

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance ManagementMinimum 12 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platformsInfrastructure Delivery Lead Roles & Responsibilities:-Primary contact for infrastructure design, deployment, and operations -Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to infrastructure domain-Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components-Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.-Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-IT Infrastructure Service Delivery Management-ITIL Expert or Master Level-Strong Communication skills-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premises such a- virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:-Total IT experience of minimum 15 years; and-Minimum 8 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office- A Minimum BE BTech from a reputed university is required Qualification Minimum BE BTech from a reputed university

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance ManagementMinimum 18 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platformsInfrastructure Delivery Director Roles & Responsibilities:-Primary contact for infrastructure design, deployment, and operations -Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to infrastructure domain-Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components-Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.-Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-Master level in IT Infrastructure Service Delivery Management-ITIL Expert or Master Level-Strong Leadership skills-Strong Communication skills-Project Financial Management-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:-Total IT experience of minimum 20 years; and-Minimum 12 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office.- A Minimum BE BTech from a reputed university is required. Qualification Minimum BE BTech from a reputed university

Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes." What are we looking for "Ability to perform under pressure Problem-solving skills Risk management Experience in research and development Strong analytical skills " Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts " Qualification Any Graduation

Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes." What are we looking for "Ability to perform under pressure Problem-solving skills Ability to establish strong client relationship Prioritization of workload Risk management " Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts " Qualification Any Graduation

Experienced Operations Manager with 10+ years in Recruitment & staffing operations, people management, specializing in timesheet management, invoicing, client relations, compliance, and driving operational efficiency across large client accounts.

Position Title: Delivery Manager (DM) Department: Service Delivery Location: Jubilee Hills, Hyderabad Reports to: Operations Head / CX Director Job Type: Full-Time About Y-Axis At Y-Axis, our mission is to empower individuals to become Global Indiansready to thrive and make an impact on the world stage. As the world's leading overseas career, immigration, and visa company, we guide clients through their international journeys. With 50+ offices across India, Australia, the UAE, the UK, and Canada, and a dedicated team of 1600+ professionals, we have helped over 1 million clients achieve their global aspirations. About the Department The Service Delivery department ensures timely and high-quality execution of all client services across immigration, visa, and documentation processes. The team collaborates closely with consultants, quality reviewers, and clients to uphold service standards, manage timelines, and meet every promised milestone. Your Role: Delivery Manager As a Delivery Manager (DM), you will act as the execution enforcer and customer promise protector. Youll oversee sales orders, track deliverables, enforce SLAs, manage risks, and proactively engage both clients and internal teams to ensure smooth and timely delivery of services. Youll be the operational anchor that keeps promises on track and clients satisfied. Key Responsibilities Sales Order & Dispatch Oversight Review all sales orders received daily Map expected ETA/ETD and monitor reverse timelines Track every promised deliverable to ensure completion Milestone & SLA Enforcement Break down each order into key milestones (e.g., draft delivery, client approval, final submission) Ensure deadlines are met for both internal and client-facing activities Escalate delays before they affect final delivery Proactive Delivery Management Monitor consultant and client activity through ticketing systems Send reminders, alerts, and intervention messages Coordinate with Process Consultants, Quality Reviewers, and Clients to maintain service momentum Service Tracker Management Maintain live dashboards of all in-progress services Track red (delayed), amber (at risk), and green (on track) statuses Provide daily delivery updates to leadership Escalation & Recovery Activate recovery protocols in case of potential or confirmed delays Liaise with Team Leads and Clients to re-align expectations or fast-track service Log and analyze root causes for continuous improvement What Were Looking For Education: Bachelors degree in any field Experience: 36 years in operations, delivery management, client servicing, or logistics Skills: Strong knowledge of CRM and ticketing systems (Salesforce, Zoho, etc.) Excellent follow-up, tracking, and coordination abilities High ownership, attention to detail, and sense of urgency Effective communicator with cross-functional teams and clients Familiarity with Lean Thinking and process mapping is a plus Tools You Will Use Salesforce or Zoho CRM Internal Ticketing System Google Sheets / Live Dashboards WhatsApp / Slack Alerts NPS Feedback Systems Why Join Us? Why Y-Axis? Be part of a purpose-driven global leader in overseas education and immigration services. Join a company where your contributions directly support individuals in achieving their dreams of studying, working, or settling abroad. Why This Department? Join a high-impact, mission-critical team focused on flawless execution and customer satisfaction. Youll thrive in a culture of accountability, teamwork, and continuous improvement. Application Process Submit your application online or email your resume to veena.mansani@y-axis.com or careers@y-axis.com Shortlisted candidates will be contacted for a preliminary phone interview Selected applicants will be invited for an in-person interview and assessment Final interview will be conducted with the Senior Manager of the department Selected candidates will receive an offer letter with further steps Join Y-Axis and Deliver Excellence Apply Now! Y-Axis | Creating Global Indians | Creating Global Citizens

Plan, implement, configure, and migrate market-leading cyber security solutions (Qradar, Sentinel, Defender etc) Creation and implementation of new SIEM use cases (correlation rules), fine tuning, Defender policies etc Configuration, onboarding, and parsing of new log sources in SIEM solution, working on malware analysis, mail analysis, Threat intelligence/hunting etc Assessment of the effects of an attack, taking initial measures and making concrete recommendations for action, Improvement of response plans and incident playbooks Classification and investigation of alarms from different threat detection platforms and provision of the processed results to our customers Anomaly and attack pattern detection at all stages of the cyber killchain Tool-based and manual threat hunting to detect attacks after zero-day exploits or vulnerabilities with a potentially severe impact on customer environments become known Creation of security reports based on the security incidents within the reporting period Creation of reports and dashboards Ensure adherence to and implementation of best incident response procedures as well as internal and industry standards Participation in on-call duty to ensure incident response even outside of business hours 24*7 onsite cybersoc support to customer including weekends public holidays Skill Set Required: Mandatory skill set Good hands-on experience on SIEM tools like Qradar, MS Sentinel Knowledge on Microsoft Defender Good experience on Incident handling response Certification in IBM Qradar SOC Analyst/Administrator, SC-200 Secondary skill set Knowledge on Python, any scripting language Malware investigation and reporting Forensic investigation of SPAM / Phising email incidents Knowledge on threat intelligence threat hunting Experience: 4+ years related work experience in customer facing organizations within cybersoc services Degree / Diploma Holders with Cybersecurity knowledge Excellent verbal written communication skills in English language Global Delivery Operations

Dear Candidates, We are looking for Cluster Manager (Last Mile / e-commerce) Responsibilities: Oversee daily last-mile operations for on-time delivery Analyze KPIs and drive performance improvements Collaborate to resolve operational challenges Foster a culture of excellence What We are Looking For: 3 to 5 years in last-mile or e-commerce operations Must have a solid understanding of last-mile delivery metrics Strong leadership, analytical skills, and a proactive mindset Ability to thrive in a fast-paced environment Regards, HR

Excellent understanding of Network environment, equipment, protocols etc Excellent diagnostic and network troubleshooting skills with ability of quick identification and resolution of issues Excellent communication skills, customer focused approach Excellent interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision Self-motivated and capable to work within a strong team environment is essential Decent understanding of ITIL framework Flexibility to work in 24x7 customer focused environment Must be fluent in English language Possession of multilingual skills is an asset Previous experience of Airline / Aviation industry or Airline environment preferred Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end Good understanding of Cisco routing and switching / MLAN technology Good understanding of SD WAN, APH-S & Zscaler solutions coupled with fair understanding of cloud services,SDWAN Fortinet & WLAN Good understanding of Telephony technologies Multitasking and able to perform under pressure No NI Rating in the last two performance reviews Global Delivery & Operations

Excellent understanding of Network environment, equipment, protocols etc Excellent diagnostic and network troubleshooting skills with ability of quick identification and resolution of issues Excellent communication skills, customer focused approach Excellent interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision Self-motivated and capable to work within a strong team environment is essential Decent understanding of ITIL framework Flexibility to work in 24x7 customer focused environment Must be fluent in English language Possession of multilingual skills is an asset Previous experience of Airline / Aviation industry or Airline environment preferred Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end Good understanding of Cisco routing and switching / MLAN technology Good understanding of SD WAN, APH-S & Zscaler solutions coupled with fair understanding of cloud services,SDWAN Fortinet & WLAN Good understanding of Telephony technologies Multitasking and able to perform under pressure No NI Rating in the last two performance reviews Global Delivery & Operations

Skill required: Sourcing & Procurement - Sourcing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Primary Roles Responsibilities: Manage, support, and troubleshoot Cisco Unified Communications products including Unified Communications Manager(CUCM), Unity Connection(CUC), IM Presence(IMP), Contact Center Express(UCCX), and Expressway Clusters. Strong understanding and knowledge of Cisco voice gateways, CUBE, and other SBCs. Strong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP Strong understanding and knowledge of networking concepts such as TCP/IP, DNS, DHCP, and TFTP Proficiency with monitoring and troubleshooting tools like RTMT, Dialed Number Analyzer, Packet Capture tools etc. Knowledge of UCCX Scripting will be considered as an added advantage. Manage Tickets, incident, problem, change development requests via ITSM Learn to understand the customer environment (technical and political) and when to escalate. Participate in the modification and continual improvement of the both the professional services project documentation and related processes. Assist remote technicians in troubleshooting whenever required. Work with Vendors and Telcos whenever required. Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products services that Black Box supports. Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience. Perform other duties as assigned

Designation : Delivery Boy Qualification : +2 or Any Degree Experience : Freshers Also Can Apply Salary : 7.50 AED Per Ride Indian License Mandatory Have Good Knowledge In Google Map Direct Employment Visa Contact: HR - Sujith - 8015201826

Responsibilities: Maintain vehicle cleanliness & safety standards Deliver orders on time within city limits Collect & deliver food using bike/car Follow customer instructions & handle queries Health insurance Provident fund Flexi working

Skill required: Agile Sourcing - Sourcing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for Results orientationStrong analytical skillsRisk managementNegotiation skillsThought leadership Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Procure to Pay - Invoice Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for Skill required:Procure to Pay Processing Designation:Procure to pay Senior Analyst Job Location:Gurugram Qualifications:BCom Years of Experience:5-8 yearsProcure to Pay (Invoice processing, payments processing etc)Reporting and AnalyticsProblem-solving skillsAgility for quick learningResults orientationWritten and verbal communicationAbility to manage multiple stakeholdersWork on improvement and transformation projectsGood knowledge of Procure to pay SLAs and KPI metricsExcellent communication skillsGood Accounting knowledgeGood Analytical skillsFlexible with ShiftsGood with Excel & PPThelping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Procure to Pay Processing team helps clients and organizations by boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment.The procure to pay team is responsible for invoice processing with defined SLA, Vendor query resolution, payments processing.In this role, you need to analyze and solve increasingly complex problemsYour day to day interactions is with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instructions onnew assignmentsYou will need to consistently seek and provide meaningful and actionable feedback in all interactionsYou will be expected to be constantly on the lookout for ways to enhance value for yourrespective stakeholders/clientsDecisions that are made by you will impact your work and may impact the work of othersYou would be an individual contributor and/or oversee a small work effort and/or team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for "As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported. Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments." Roles and Responsibilities: " Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and" Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sourcing & Procurement - Sourcing Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsthis role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Field Service Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project goals with organizational objectives. You will engage in strategic planning, risk management, and performance tracking to drive project success and enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between stakeholders to ensure project alignment and clarity.- Monitor project progress and implement corrective actions as necessary to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Field Service.- Strong understanding of project management methodologies and frameworks.- Experience with service level agreement management and compliance.- Ability to analyze project data and generate insightful reports.- Familiarity with risk assessment and mitigation strategies. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Field Service.- This position is based at our Coimbatore office.- A 15 years of full time education is required. Qualification 15 years of full time education

Skill required: Cross support - Master Data Management (MDM) Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Cross support -Help desk role - ticket resolution/Chat supportArchitect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. " What are we looking for "Person will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions." Roles and Responsibilities: "In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelinesConduct / coordinate IJPs and external hiringConduct site tours for potential clientsAccountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representativesLeverage extensive knowledge of functional or business area, in a manner that provides business value to own team / projectOversee the requirements to support new project requests Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation