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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture in India

10 years

0 Lacs

jaipur rajasthan india

Posted:2 days ago| Platform:

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Skills Required

processing strategy consulting technology network power finance data reports analysis management flow billing invoicing coordination reconciliation payments reporting service escalation compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Order to Cash - Cash Application Processing

Designation:

Delivery Operations Associate Manager

Qualifications:

Any Graduation,BCom

Years of Experience:

10-15 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.

What are we looking for?

Basic Qualifications

Bachelor’s degree
12+ years of experience and /or excellent domain knowledge of F&A processes being managed.Experience managing client relationships, including managing operations and operational excellence.Proven record of implementing best operational practicesExperience with communications and people Roles and Responsibilities: Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with clientAchieve client’s Service Satisfaction at the level of client management and customers’ experience Establish and lead the OTC team including appropriate team managers succession plan is in placeProvide a holistic view of service delivery to the client.Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issuesSupport Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unitOrder Management, Dispute Management

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Delivery Operations Associate Manager