Job
Description
We are seeking a highly skilled and motivated Senior Manager - Delivery Excellence to drive operational efficiency, enhance delivery capabilities, and ensure excellence across projects. The ideal candidate will have extensive experience in managing delivery governance, implementing process improvements, and aligning strategies to organizational goals. The role requires expertise in project management, stakeholder engagement, and continuous improvement methodologies like Lean, Six Sigma, Agile and a good understanding of industry standard frameworks like CMMi, ISO and MBNQA. A strong understanding of client needs, delivery metrics, and risk management is essential for success in this role. Key Responsibilities: Delivery Governance and Operational Excellence: Lead delivery governance initiatives to ensure projects meet client expectations, timelines, and budgets. Implement and monitor frameworks to enhance delivery quality and efficiency. Drive adherence to delivery SLAs, KPIs, and operational standards. Conduct regular reviews of project health, ensuring risk identification and mitigation. Process Optimization and Continuous Improvement: Identify inefficiencies and recommend process improvements using Lean, Six Sigma, or other methodologies. Collaborate with cross-functional teams to standardize and improve delivery processes. Drive initiatives to increase delivery predictability and reduce time-to-market. Leadership and Team Development: Provide thought leadership and mentoring to delivery teams, fostering a culture of excellence. Drive learning initiatives, such as training programs or workshops, to upskill team members in best practices. Ensure team alignment with organizational goals and delivery strategies. Stakeholder Engagement and Communication: Act as a bridge between delivery teams, senior leadership, and clients, ensuring transparent communication and reporting. Engage with clients and business leaders to gather feedback and identify improvement areas. Present delivery performance reports and improvement roadmaps to stakeholders. Innovation and Technology Enablement: Promote the adoption of innovative tools and technologies to enhance delivery efficiency. Partner with IT teams to identify and implement automation opportunities. Qualifications and Skills: Education: Bachelor's degree in Engineering, Business Administration, or related fields. MBA or equivalent advanced degree is a plus. Experience: 10 to 15 years of experience in project delivery, governance, or operational excellence. Proven track record of driving delivery excellence initiatives in mid to large-scale organizations. Certifications: PMP, Six Sigma (Green/Black Belt), Agile/Scrum certifications are highly preferred. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in delivery management tools (e.g., JIRA, ServiceNow, or similar). Strong expertise in project management methodologies and frameworks. Key Competencies: Strategic Thinking Stakeholder Management Team Leadership Change Management Continuous Improvement Required Skills Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in delivery management tools (e.g., JIRA, ServiceNow, or similar). Strong expertise in project management methodologies and frameworks.
