Job
Description
We are looking forward to hire Salesforce Professionals in the following areas : Experience 15-19 Years Collaborate with cross-functional teams to ensure program success. Define program scope, objectives, and success criteria. Develop and maintain relationships with key stakeholders and clients. Develop and maintain program plans, including schedules, budgets, and resource allocation. Ensure program delivery within defined timelines and scope. Establish program management best practices and standards. Identify, manage, and mitigate program-level risks, issues, and dependencies. Lead program status meetings and provide regular updates to senior management and stakeholders. Manage large and complex programs consisting of multiple projects and initiatives. Monitor program budget and resource utilization, and drive profitability and growth of the program. Provide mentorship and guidance to project and program managers. Know customer business, their landscape and roadmap ahead to align project deliverables with customers strategic objectives, anticipate future needs and provide valuable insights and recommendations throughout project and future requirements if any. Required Technical/ Functional Competencies Customer Management: Expert knowledge of customers business domain and technology suite. Identify key influencers, convince customers, demonstrate leadership, present technical offerings, proactively suggest solutions, and negotiate to bring closure on open action items. Delivery Management: Expert knowledge in deal modeling, commercial and pricing models. Create complex estimates and get approvals including commercial inputs and large complex deals. Manage multiple complex account (>10m), and benchmark practices regarding tools and templates for account management. Domain/ Industry Knowledge: Expert knowledge of clients business processes and conceptualizing technology solutions. Provide thought leadership, out-of-the-box thinking, and best practices for addressing domain processes. Change Management: Recognized as a thought leader in change management and actively contributes to its development and evolution. Lead large-scale change management initiatives and transformations. Product/ Technology Knowledge: Expert knowledge of platform/product associated technologies. Recommend products to clients and drive creation of generic offerings and accelerate product/technology solutions. Ensure consistent reusability of tools best practices across projects and influence product/ technology selection strategy. Profitability Management: In-depth proficiency in profitability and cost management. Can analyze project financial data, identify trends, and proactively address budgetary issues. Have deep understanding of cost drivers and can provide accurate cost forecasts. Look for opportunities to optimize costs and enhance profitability. Project Management: Is a recognized expert in project management and has a proven track record of successfully managing large, complex projects. Comprehensive understanding of project management principles, methodologies, and tools. Provide guidance and mentorship to other project managers. Scheduling and Resource Planning: Expert in global delivery models covering skill levels, skill mix and onsite/offshore work allocation. Create accurate resource plans for people, space and infrastructure for given requirements and optimize the schedule for complex projects. Forecast people and skill requirements to align with plans and proactively manage resource planning risks. Create competency enhancement plans to fit existing resources for the requirements. Service Support and Maintenance: Plan and execute transition for large/ complex activities. Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. Optimize resource utilization based on demand from customers. Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables. Risk Management: Specialized level of expertise in risk management. Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans. Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines. Required Behavioral Competencies Leadership Competencies as Applicable- Vision Alignment: Create action plan based on Business objectives. Manages all the internal and external issues that may affect the organizations vision, mission and objectives. Leads directs a strategic planning team to address outline the future direction of Department. Prioritize the work based on Department s priority. Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Decision Making: Clearly identifies implication of decisions on their teams/ departments and keep them in mind while decision making. Balance conflicting stakeholder concerns while making decisions. Takes timely decisions that may have significant impact based on one s earlier experience. Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Building High Performing Teams: Provides required resources to team for executing plans recognizes the value of teamwork. Builds rapport facilitates trust building within the team. Encourages the under-performers to raise their performance level. Displays sensitivity in interactions and strives to understand others views and concerns. Coaching Mindset: Communicate clear objectives and measurable standards of success. Actively provides timely, specific and constructive feedback impacting performance. Identifies strengths/ development areas and suggests detailed action plans for leveraging/ improving them. Change Advocate: Considers innovative ideas provided by others. Adapts the change effectively using quality control systems methods. Implements cutting edge ideas to develop business unit services. Demonstrates the willingness to work through the change transition. Effectively communicates the plan of Change. Certifications ITIL (Information Technology Infrastructure Library) Foundation, Lean Six Sigma Green Belt Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture
