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Director Project Delivery Management

Director Project Delivery Management

Xoxoday

10 - 15 years

30 - 35 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

it services automation pmp manager quality assurance performance management bmc remedy agile jira analytics client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and experienced

Director Project Delivery Management

to lead the end-to-end delivery and implementation of Xoxoday s SaaS solutions across global enterprise clients. This leadership role requires deep expertise in IT project management, enterprise solution delivery, and customer engagement. You will oversee a team of project managers, define delivery frameworks, and ensure scalable, high-quality execution aligned with business objectives and client success outcomes.

Key Responsibilities

Lead the Global Delivery Function

Oversee all project delivery operations across mid-market and enterprise accounts, ensuring on-time, in-scope, and on-budget execution of SaaS implementations.

Define Delivery Strategy & Governance

Establish delivery standards, frameworks, and best practices that drive consistency, scalability, and customer satisfaction.

Team Leadership

Mentor and manage a team of project and program managers, fostering a culture of accountability, innovation, and operational excellence.

Client & Stakeholder Management

Serve as the senior escalation point and trusted advisor for strategic enterprise clients, ensuring alignment with business outcomes and SLAs.

Cross-Functional Collaboration

Partner with product, engineering, sales, and customer success teams to translate business requirements into delivery plans and actionable roadmaps.

Risk, SLA & Quality Governance

Implement governance mechanisms, risk mitigation frameworks, and quality assurance processes across all delivery touchpoints.

Operational Efficiency

Drive continuous improvement initiatives in delivery workflows, automation, and process optimization leveraging modern tools and AI capabilities.

Performance Management

Track and report delivery KPIs, client satisfaction scores, and project health metrics to leadership and stakeholders.

Vendor & Partner Coordination

Oversee vendor engagements, ensuring accountability, compliance, and alignment with delivery standards.

Knowledge Management & Enablement

Institutionalize best practices, SOPs, and training frameworks to enhance organizational delivery maturity.

Preferred Qualifications

Experience:

10 15 years of progressive experience in

project delivery, program management, or service delivery

in SaaS, HR Tech, or IT services organizations.

Leadership:

Proven track record of leading large, cross-functional delivery teams managing multiple enterprise implementations simultaneously.

Certifications:

PMP , PRINCE2 , or ITIL certification preferred. Agile/SAFe credentials are a plus.

Technical Expertise:

Strong understanding of SaaS ecosystems, cloud architecture, and ITSM tools (e.g., JIRA, ServiceNow, BMC Remedy).

Strategic Orientation:

Demonstrated ability to translate organizational strategy into executional frameworks and delivery excellence.

Client Management:

Experience managing C-level relationships and driving value-based outcomes in enterprise engagements.

Innovation:

Exposure to leveraging

AI, automation, and analytics

in delivery management processes is an advantage.

Communication & Influence:

Exceptional stakeholder communication, executive reporting, and cross-functional collaboration skills.

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Director Project Delivery Management

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Director Project Delivery Management

Key Responsibilities

Lead the Global Delivery Function

Define Delivery Strategy & Governance

Team Leadership

Client & Stakeholder Management

Cross-Functional Collaboration

Risk, SLA & Quality Governance

Operational Efficiency

Performance Management

Vendor & Partner Coordination

Knowledge Management & Enablement

Preferred Qualifications

Experience:

project delivery, program management, or service delivery

Leadership:

Certifications:

Technical Expertise:

Strategic Orientation:

Client Management:

Innovation:

AI, automation, and analytics

Communication & Influence:

More Jobs at Xoxoday