Job
Description
As a Director of Project Delivery Management at Xoxodays, your role will involve leading the end-to-end delivery and implementation of SaaS solutions for global enterprise clients. Your expertise in IT project management, enterprise solution delivery, and customer engagement will be crucial in overseeing a team of project managers, defining delivery frameworks, and ensuring high-quality execution aligned with business objectives and client success outcomes. Key Responsibilities: - Lead the Global Delivery Function: Oversee project delivery operations across mid-market and enterprise accounts to ensure on-time, in-scope, and on-budget execution of SaaS implementations. - Define Delivery Strategy & Governance: Establish delivery standards, frameworks, and best practices to drive consistency, scalability, and customer satisfaction. - Team Leadership: Mentor and manage a team of project and program managers, fostering a culture of accountability, innovation, and operational excellence. - Client & Stakeholder Management: Serve as the senior escalation point and trusted advisor for strategic enterprise clients, ensuring alignment with business outcomes and SLAs. - Cross-Functional Collaboration: Partner with product, engineering, sales, and customer success teams to translate business requirements into delivery plans and actionable roadmaps. - Risk, SLA & Quality Governance: Implement governance mechanisms, risk mitigation frameworks, and quality assurance processes across all delivery touchpoints. - Operational Efficiency: Drive continuous improvement initiatives in delivery workflows, automation, and process optimization leveraging modern tools and AI capabilities. - Performance Management: Track and report delivery KPIs, client satisfaction scores, and project health metrics to leadership and stakeholders. - Vendor & Partner Coordination: Oversee vendor engagements, ensuring accountability, compliance, and alignment with delivery standards. - Knowledge Management & Enablement: Institutionalize best practices, SOPs, and training frameworks to enhance organizational delivery maturity. Preferred Qualifications: - Experience: 10-15 years of progressive experience in project delivery, program management, or service delivery in SaaS, HR Tech, or IT services organizations. - Leadership: Proven track record of leading large, cross-functional delivery teams managing multiple enterprise implementations simultaneously. - Certifications: PMP, PRINCE2, or ITIL certification preferred. Agile/SAFe credentials are a plus. - Technical Expertise: Strong understanding of SaaS ecosystems, cloud architecture, and ITSM tools (e.g., JIRA, ServiceNow, BMC Remedy). - Strategic Orientation: Demonstrated ability to translate organizational strategy into executional frameworks and delivery excellence. - Client Management: Experience managing C-level relationships and driving value-based outcomes in enterprise engagements. - Innovation: Exposure to leveraging AI, automation, and analytics in delivery management processes is an advantage. - Communication & Influence: Exceptional stakeholder communication, executive reporting, and cross-functional collaboration skills.,
