Delivery Lead

Position Overview:

• We are seeking an experienced Account Delivery Leader with 20+ years of experience in managing large global teams from offshore and expertise in the banking and financial services domain
• This leadership role will involve overseeing the delivery of multiple projects and programs for a key banking client, managing P&L, team performance, hiring, and RFPs, and supporting client and stakeholder communications in collaboration with the Onsite Engagement Partner, Client Partner and offshore Delivery Partners
• Based offshore in India, the Account Delivery Leader will ensure seamless delivery operations while leading a diverse, high-performing team and staying current with the latest technology trends

Experience:

• 20+ years of experience in IT services, program management, or account delivery leadership, with at least 5+ years managing large global teams from offshore
• Extensive experience working in the banking and financial services sector, with a strong track record of delivering large-scale projects in areas such as core banking systems, digital banking, payments, regulatory compliance, etc
• Proven experience in P&L management, including financial oversight, budgeting, forecasting, and cost management for large client accounts
• Hands-on experience in managing distributed teams (both offshore and onsite) and driving successful delivery across geographies

Skills & Competencies

• knowledge of banking technologies, including core banking platforms, digital transformation, AI/ML, and cloud computing
• Strong expertise in project management methodologies, including Agile, Waterfall, and Hybrid, with the ability to adapt the approach based on project requirements
• Excellent leadership skills, with the ability to motivate and guide a diverse, global team while maintaining high-performance standards
• Strong interpersonal and communication skills, capable of working with senior stakeholders, leading cross-functional teams, and delivering clear, concise updates and reports
• Strategic thinker with the ability to align delivery efforts with client business goals and organizational objectives
• Experience managing large global teams (ideally 200-500 people) across diverse environments, including captives and GCC (Global Capability Centers)

Behavioral Competencies:

• Client-Centric: Ability to ensure client satisfaction through quality service delivery, while working with the Engagement Partner and Client Partner for client-facing communication.
• Leadership: Lead, mentor, and develop global teams, driving high performance and fostering a collaborative and accountable culture.
• Strategic: Ability to align the accounts delivery model with the clients long-term business and technology strategies.
• Resilient: Capable of managing multiple high-priority projects and addressing challenges with confidence and agility

Qualifications and Skills:

Education:

Bachelor or masters degree in computer science engineering, Information Technology, Software Engineering, or a related field.