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IBM
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DELIVERY MANAGER-BANKING AND INSURANCE OPERATIONS

DELIVERY MANAGER-BANKING AND INSURANCE OPERATIONS

IBM

13 - 18 years

7 - 12 Lacs

chennai

Posted:3 weeks ago| Platform:

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Skills Required

aml operations management process improvement kyc international banking six sigma project management team management insurance operations change management itsm service delivery incident management service delivery management itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for owning the operations function of the risk and compliance practice and managing the SLAs on production and quality. You will manage the production and quality outcome of the project along with the below.Be well versed with KYC and AML processes at an SME level.Structure and execute all training requirements from new and existing accounts.Ensure robust compliance reporting for training functions at an analyst level.Create approved QC/QA plans and agree with clients.Develop the QC/QA process where required to be compliant with requirements.Drive quality improvements by creating action plans based on RCA.Manage accountability plans and PIPs.Review and update policy and procedure documents.Create robust quality reporting with error trend analysis.Suggest/implement process improvement ideas and drive the culture in the team. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in financial crimes (prevention) and complianceOverall, of 13+ years and 8-10 years of relevant experience in AML/KYC.

Good Knowledge of US/UK regulatory policies.

Lean/Six Sigma trained/certified – not mandatory.ACAMS certified - preferred. Preferred technical and professional experience AML/KYC workflow and related tools.Preferred international banking experience.

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DELIVERY MANAGER-BANKING AND INSURANCE OPERATIONS