3645 Delivery Management Jobs - Page 3

About The Role Skill required: Compensation & Benefits - Reward Strategies Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costscandidates with Compensation & Benefits experienceDesign and develop reward strategies and priorities that support both the business and talent strategies. Reward strategies determine the direction in which reward management innovations and developments should go to support business and talent strategies. Determine how and when those innovations and development should be integrated, the priority that should be given to initiatives and the pace at which they should be implemented. What are we looking for? Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Agile Program Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular meetings to ensure alignment and progress tracking.- Mentor junior team members to enhance their skills and project understanding. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of project management methodologies and frameworks.- Experience in stakeholder management and communication strategies.- Ability to analyze project risks and implement mitigation strategies.- Proficient in using project management tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Agile Program Management.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Delivery Lead Manager Qualifications: BCom/Chartered Accountant/CA Inter Years of Experience: 13 to 18 years Language - Ability: English(Domestic) - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. What are we looking for? Expertise in Cash / Bank management & reconciliations, Balance Sheet reconciliations, Intercompany and Fixed Assets. Strong client management, communication, team management and RTR transformation exposureNA Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,Chartered Accountant,CA Inter

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Business Transformation Six Sigma Green Belt Certified LSS Strong analytical skills Problem-solving skills Written and verbal communication Project Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting New Associate Qualifications: Any Graduation Years of Experience: 0 to 2 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Define Insurance policy and calucating premium including terms and condition for PropertyRating and quoting including receipt, clearance, data gathering and submission for operation of insurance services to set-up new business or renewal submissions in the support of developing an insurance quote. What are we looking for? Looking for the candidate who has basic understanding of US Property & Casualty InsuranceGood verbal and written communicationExcellent knowledge of MS Excel, MS Word.Any domain certification like AINS, CPCU Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Program Control Services Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will oversee the comprehensive delivery of programs or projects, ensuring alignment with business objectives. Your typical day involves defining project scopes, monitoring the execution of deliverables, and facilitating communication among various stakeholders to effectively manage expectations, address issues, and achieve desired outcomes. You will engage with team members and stakeholders to foster collaboration and drive project success, adapting to challenges and ensuring that all aspects of the project are aligned with strategic goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Develop and implement project management best practices to enhance team performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Strong understanding of project management methodologies and frameworks.- Experience with risk management and mitigation strategies.- Ability to utilize project management software and tools effectively.- Excellent communication and interpersonal skills to engage with diverse stakeholders. Additional Information:- The candidate should have minimum 7.5 years of experience in Program Control Services.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Banking Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application development process- Provide guidance and mentorship to team members- Ensure timely project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Banking- Strong understanding of application development processes- Experience in leading application development projects- Knowledge of banking industry regulations and compliance standards- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 12 years of experience in SAP for Banking- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports What are we looking for? Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Roles and Responsibilities: Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire order fulfilment cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Qualification Any Graduation

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process. You will also be responsible for addressing any challenges that arise, ensuring that the project remains on track and aligned with organizational goals. Your role will require a balance of technical expertise and leadership skills to foster a productive and innovative work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any concerns.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to lead cross-functional teams effectively.- Familiarity with software development life cycle and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Good communication skill with basic HR knowledgeGood communication skill with basic HR knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

• Ensures that the Statistical Programming department meets timelines, provides high quality deliverables, complies with contractual project requirements and Standard Operating Procedures(SOPs), and conducts projects within budget. • May participate in the development of department SOPs and guidelines, promoting standardized and consistent processes to maximize the efficiency of the Statistical Programming department. • Responsible for staff development, training and retention. Oversees development of direct reports by setting goals, managing performance, evaluating and monitoring training needs, supporting development plans, mentoring, and coaching. • Facilitates succession planning and maintains a Statistical Programming staff with diverse skills, abilities, and competencies meeting the business needs of the Statistical Programming department. • Makes recommendations for, and participates actively in hiring, onboarding, transferring, and terminating staff. • Maintains a good working knowledge of clinical drug development, ICH, and other regulatory guidelines, and statistical programming in order to effectively serve as a Statistical Programming department mentor. Develops and provides training for Statistical Programming associates. • Prioritizes activities across Statistical Programming projects and facilitates mutually beneficial resolutions to project conflicts between groups or individuals, creating solutions to address business and operational challenges. • Supports the assignment of, or directly assigns Statistical Programmers to projects in a manner which keeps associates at their utilization goal and which matches associates to projects appropriate to their skills, training and experience. • May be responsible for leading or supporting projects across multiple studies or programs. • May support business development activities. • May participate in or lead departmental or corporate initiatives. • Performs other work-related duties as assigned. • Minimal travel may be required.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve coordinating with various teams to ensure project milestones are met, facilitating meetings to discuss project progress, and addressing any challenges that arise during the development process. You will also be responsible for mentoring team members and ensuring that best practices are followed throughout the project lifecycle, fostering a collaborative and productive work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss project updates and challenges.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to manage project timelines and deliverables effectively.- Familiarity with risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Program Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process to deliver high-quality applications that meet user needs and business objectives. You will also be responsible for addressing any challenges that arise during the project lifecycle, ensuring that the team remains focused and productive while fostering a positive work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any roadblocks.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to lead cross-functional teams and drive project success.- Familiarity with software development life cycle and application deployment processes. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Agile Project Management Good to have skills : Scrum Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, manage project timelines, and contribute to the overall success of application development initiatives. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and progress on project goals.- Mentor junior team members to enhance their skills and knowledge in application development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Good To Have Skills: Experience with Scrum.- Strong understanding of project management methodologies and frameworks.- Ability to effectively communicate project status and updates to stakeholders.- Experience in risk management and mitigation strategies.- Proficient in using project management tools to track progress and manage resources. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will be responsible for guiding the business and technology outcomes for your assigned program, project, or contracted service. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to analyze project performance metrics and implement improvements.- Familiarity with risk management practices and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in SAP Plant Maintenance (PM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation/Master of Engineering Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, and plan journey management. Also, translate economic trends into competitive industry advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Six Sigma Black Belt Strong analytical skills Problem-solving skills Written and verbal communication Project Management Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation,Master of Engineering

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process. You will also be responsible for addressing any challenges that arise, ensuring that the project remains on track and aligned with organizational goals. Your leadership will be crucial in fostering a productive environment where team members can thrive and contribute effectively to the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any concerns.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to lead cross-functional teams effectively.- Familiarity with project tracking tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

The Executive Assistant will provide comprehensive administrative support to senior executives, with a focus on reporting, data analysis, and basic project management activities. The ideal candidate will have the ability to manage multiple tasks efficiently, prioritize effectively and possess a keen attention to detail. A basic understanding of project management processes is a plus, as well as the ability to handle day-to-day tasks with professionalism.

Responsibilities: To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the Presidents Choice Financial MasterCard program Manage offline queues to ensure that they are within 48-hour SLA To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations To seek solutions to customer issues, as an agent of the Presidents Choice brand and an advocate for the product To liaise with customers for further information, to provide updates and to prompt for documentation To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations To escalate concerns, where appropriate, and as requested by customers Requirements:French language is mandatory 6 months minimum tenure working on the Presidents Choice Financial MasterCard program. 2-3 Years of Customer service background, with experience in the Credit Card industry. Previous experience with handling escalated calls preferred. Demonstrate a high level of confidence while dealing with escalated situations/customers. Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. Excellent time management skills. Must be open to constructive feedback from supervisor, operational leads and team coordinator Must work well with limited timelines. Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. Bias for action.

We are looking for a Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of our business. He will be responsible for overseeing the development and dissemination of technology

Job Summary: As a Cloud Solution Delivery Advisor, you will be responsible for guiding clients through the successful deployment and adoption of cloud-based solutions. You will collaborate with technical teams and stakeholders to ensure smooth delivery, meet business objectives, and optimize cloud usage. Key Responsibilities: Advise clients on cloud strategy, architecture, and best practices to meet their business needs. Lead and manage end-to-end delivery of cloud solutions, ensuring timely and quality implementation. Collaborate with cross-functional teams including sales, technical, and operations to deliver seamless cloud services. Provide technical expertise and support during solution design, deployment, and post-implementation phases. Identify risks, issues, and dependencies and proactively implement mitigation plans. Drive customer adoption and satisfaction through training, workshops, and ongoing support. Stay updated on the latest cloud technologies and industry trends to provide innovative solutions. GCP: Application Development + Cloud experience Looking for a very senior resource with 15+ years of experience in the banking sector.

The Team: S&P Enterprise Solutions is looking for Program / Project Managers to drive software development projects and program of work, operational change management and to develop organizational Agile maturity and transparency across the Business segments and product lines, to ensure the delivery of the product roadmap. This role is a great opportunity to make an impact on delivery practices in a fast-paced, financial service, software organization that is driven by innovation and an agile mindset. The Project team is currently growing and developing into a structured PMO across the Enterprise Solutions product verticals. The Impact: The Manager of IT Project Management will oversee project management activities within the IT department, ensuring that projects are delivered on time, within scope, and within budget. This role requires a blend of leadership, strategic thinking, and technical expertise to drive project success and improve processes. What's In for you: Lead and manage multiple IT projects from initiation through completion.Develop project plans, including scope, timelines, resources, and budget.Coordinate cross-functional teams to ensure effective project execution.Communicate project status, risks, and issues to stakeholders and management.Implement project management best practices and methodologies. Monitor project performance and implement changes as necessary to ensure project goals are met.Conduct regular project reviews and post-implementation evaluations.Mentor and develop project management team members.Foster a collaborative environment that encourages innovation and continuous improvement. Qualifications: Bachelors degree in Information Technology, Project Management, or a related field; Masters degree preferred. inimum of 10 years of experience in project management within IT.Proven experience in managing large-scale IT projects.Strong understanding of project management methodologies (e.g., Agile, Waterfall).Excellent leadership, communication, and interpersonal skills.Ability to manage multiple projects simultaneously and meet deadlines.Proficiency in project management tools (e.g., MS Project, JIRA, Trello, Smartsheets).Relevant project management certification (e.g., PMP, PRINCE2) is highly desirable.

We are looking for a GM Technical to provide sound technical leadership in all aspects of our business. He will be responsible for overseeing the development and dissemination of technology to ensure they are used appropriately.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Health and Welfare (HW) . Experience: 3-5 Years .

1) The main responsibility of this role is to achieve the Revenue Targets set for the NRI Team, through Broking of - Equity, Derivatives, Commodity & Currency, and by cross-selling products like Mutual Funds, PMS, AIFs to existing acquired NRI clients of Dubai & other offshore location Desk. 2) Responsibility will also include Hiring and training of the team on Product and Selling Skills. 1) Need to improve and maintain the client activity ratio by activating clients across the segments. 2) Ability to co-ordinate with different teams. 3) Need to have a channel management skill. 4) Should be Team Leader, who is able to hire and train new Relationship Managers 5) Strong analytical skills to interpret business information 6) Handling Team of NRI Relationship Managers 7) Domain Knowledge of Products like Equity Stock Broking, PMS, Mutual Funds, AIF, Bonds, Location-Mumbai,Chennai,Bengaluru,Hyderabad,Kolkata,Ahmedabad,Kochi,Coimbatore,Pune,Indore,Telangana, Delhi, Trivendrum, Vadodra