Program Manager

Role Overview

We are seeking a dynamic and experienced leader with program delivery excellence, and strategic account growth. This role will serve as a critical bridge between regional client partners, customer success managers (CSMs), and global delivery centers (GDCs), ensuring seamless execution, stakeholder alignment, and long-term client success.

Key Responsibilities

Client Engagement & Relationship Management

• Act as a trusted advisor to client leadership
• Facilitate regular Executive Business Reviews (EBRs)
• Establish and manage joint governance forums
• Proactively identify and resolve client issues

Key Deliverables:

• Client Roadmaps
• Strategic Account Plans
• Voice of Customer Reports

Program Delivery & Execution Excellence

• Lead multi-technology program delivery across regions
• Standardize delivery practices and frameworks
• Enable cross-functional alignment across teams
• Ensure compliance with KPIs and SLAs

Key Deliverables:

• Program Governance Dashboards
• KPI Tracking Reports
• Risk & Mitigation Frameworks

Farming & Growth Enablement

• Partner with Sales and Account Directors to support sales opportunities
• Drive solution expansion and innovation
• Co-own account growth targets with regional teams

Key Deliverables:

• Growth Pipeline Reports
• Account Development Plans
• Client Opportunity Maps

Regional Alignment & Stakeholder Management

• Ensure regional priorities are mapped into execution plans
• Collaborate with onshore leaders to align delivery with local expectations
• Bridge global delivery capabilities with regional business needs

Key Deliverables:

• Regional Alignment Matrix
• Leadership Scorecards
• Strategic Steering Committee Reports

Collaboration Flow

Region Client Partner CSM GDC

The Client Delivery Leader will operate within this flow, ensuring transparency, accountability, and alignment across all stakeholders.

Qualifications

• Experience in client delivery, program management, or customer success
• Proven track record in managing large-scale, multi-technology programs
• Strong stakeholder management and executive communication skills
• Experience in global delivery models and cross-functional team leadership
• Ability to drive strategic growth and client satisfaction

Preferred Skills

• PMP or equivalent certification
• Experience in IT services, consulting, or digital transformation
• Familiarity with governance frameworks and KPI-driven delivery