Delivery Lead

The role requires a strong delivery leader with a deep understanding of software engineering, customer success and program management methodologies. The role entails close collaboration with clients, account management, product engineering ,support operations, finance, risk and sales.

• Delivery Leadership: Lead and oversee program managers and cross-functional teams (both technical and non-technical) to manage the delivery of large-scale engagements, ensuring they are delivered on time, within budget, and meet high-quality standards and client satisfaction. Design and oversee governance mechanisms for successful delivery of Zeta s deliverables commitments. Establish and maintain effective project management methodologies and standards.
• Client Relationship Management: Serve as a trusted advisor to senior client management, understanding their business challenges and providing strategic guidance. Ensure client satisfaction through on time and high-quality delivery. Proactively identify and address client concerns and issues.
• Business Leadership: Engage with senior leadership at Zeta and client organizations to establish business case and objectives, often driving scope discovery, pre-sales solutioning estimations. Oversee the achievement of top line and bottom-line targets through strong operational rigor. Monitor and report on key performance indicators (KPIs) and metrics.
• Stakeholder Management: Maintain relationships with key internal and external stakeholders. Collaborate with product engineering, operations, and risk teams to keep them informed and engaged in the delivery.
• Execution Governance: Oversee the delivery of engagement commitments with respective program managers and team leads, lead governance with executives, and proactively mitigate risks with stakeholders, including executive management and board members.
• Negotiation: Manage and negotiate resources terms with senior stakeholders, including vendors and partners, to ensure program delivery aligns with agreed-upon conditions.
• Thought Leadership: Develop and implement best practices and tools according to industry standards. Champion the companys delivery methodology and standards to continually improve predictability and quality across various programs.