Delivery Lead Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.
• Provide solutions to complex business problems within the service line.
• Establish and maintain key relationships with the client, team leads and client management.
• Can act as a subject matter expert
• Understand and adhere to Data Protection Criteria.
• Demonstrates excellent client care skills.
• Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration).
• Produces solutions to complex business problems.
• Develops new concepts and opportunities within their Service Line.
• Contributes to policy and direction setting.
• Excellent organizational & prioritization skills.
• Multi-cultural awareness.
• Excellent English Language communication skills
• Business Case Development
• Business Operations Management
• Business Process Design
• Business Process Implementation
• Operations Management
• Problem Solving
• Process Architecture
• Quality Management
• Service Quality Management
• Excellent Business Excellence knowledge
• Team Player
• Excellent Customer Service skills
• At least 8 years of HR Experience (HR Operations)
• Overall 12+ years of work experience in team handling role.
• Workday or Oracle or Success Factor Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices Roles and Responsibilities:
• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making in involved
• You will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts