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Job Description This leadership position requires experience in project, product management in addition to full life cycle systems development and implementation. Lots of IT work experience is required. Candidates must have the ability to effectively manage customer expectations and communicate effectively with sales, development teams and corporate management. Excellent verbal and written communication of technical issues is critical. This positions responsibilities also include: Accountability for overall project management including scheduling, coordination of internal and customer resources, scope control, cost accounting, technical issue resolution, and developing a project work plan. Understand how to run a project from scratch , Discovery, current state assessment , target state definition , SOW preparation and mobilization of the team Oversee the proper analysis and documentation of the client’s specific business processes and their IT needs. Recommend best practice solutions based on past experience, research, and visionary thinking. Ensure high-quality on-time deliverables within budget. Implement and revise our Agile-based project methodologies as technologies and solutions evolve. Oversee the documentation of requirements analysis, design specifications, test plans, and executive briefings. Active participation in new business development including estimating project scope, costs, duration, and resource requirements in written proposals. Assist in recruiting, managing, and mentoring employees. Travel to customer sites as needed. Provide weekly written status reports and expense reports Building and Maintaining excellent customer relationships Successful on-boarding of completed projects ensuring a smooth service transition Develop, adopt and deliver best practice service levels across all teams Identify, agree and own a progressive Continuous Service Improvement (CSI) program with customer accounts and drive change Work with stakeholders and colleagues to effectively manage incidents and help develop effective IM processes, aiding improved service delivery Maintain an organized and professional environment where the onsite teams are managed to meet and exceed client standards of excellent and professionalism Understand and identify KPIs for successful engagement of company business at customer sites Promote and drive team collaboration and maintain team moral Ensure every team member completes a Skills Gap Analysis and has a Personal Training & Development Plan which is reviewed regularly Implement continuous performance management and appraisals for direct reports and ensure process is completed for all onsite staff Conduct regular 1-2-1 meetings with all direct reports Perform all functions of problem management, including trend analysis, root cause analysis, required change requests, etc. Have a proactive continuous service improvement mindset, and identify types of improvement opportunities by establishing feedback mechanisms within the service delivery team Manage customer escalations by receiving, responding to, and addressing escalation concerns, and be responsible to form and manage mitigation plans if necessary to address complex customer concerns Lead staff recruitment by writing job descriptions, reviewing CV s, shortlisting candidates, arranging/attending interviews and liaising with customer for final selection Commercial awareness of competition and promote innovation to customer Collection of customer statistical data including SLA performance, management information, team performance and other business metrics for monthly customer reporting Key Responsibilities: Program Management: Drive end-to-end execution of large-scale IT programs, ensuring timely delivery, quality, and alignment with business objectives. Project Management: Oversee multiple IT projects, defining scope, timelines, resource allocation, and risk management. People Management: Lead, mentor, and manage cross-functional teams, fostering a collaborative and high-performance culture. Product Management: Define and drive product vision, strategy, and roadmaps to align with business goals and market trends. Strategy Development: Contribute to business strategy by analyzing market trends, identifying opportunities, and aligning product and program goals with company objectives. Technical Leadership: Work closely with technical architects, engineers, and developers to understand and implement solutions effectively. Stakeholder Communication: Engage with internal and external stakeholders, including clients, vendors, and leadership teams, ensuring clear and transparent communication. Process Improvement: Identify and implement best practices to optimize program and project execution. Budget & Resource Management: Monitor and manage project budgets, ensuring cost-effectiveness and resource efficiency. Risk & Compliance: Anticipate, mitigate, and manage risks while ensuring compliance with industry standards and company policies. Qualifications & Experience: 15+ years of experience in Program Management, Project Management, People Management, Product Management, and Strategy Development in an IT services environment. Strong technical expertise with experience in cloud computing, software development, e-Commerce, and enterprise solutions. Proven track record of managing large-scale projects, cross-functional teams, and product strategy. Expertise in Agile and Scrum methodologies with relevant certifications (PMP, SAFe, CSM, etc.). Experience working with global teams and stakeholders in a fast-paced environment. Excellent problem-solving, analytical, and decision-making skills. Strong communication and leadership abilities to influence and drive change. Search for: Senior Project manager, Program manager, Technical manager , product manager – mobile app development , combination of Product and program management Companies like Sapient, Accenture, TCS, Experience In building mobile apps, Quick service restaurant business
