Delivery Head - AI/ML

Position Overview

Delivery Head – AI/ML

Key Responsibilities

Delivery Excellence

• Own end-to-end delivery of AI/ML projects and managed services.
• Establish governance frameworks, define SLAs/KPIs, and ensure adherence to quality and timelines.
• Implement scalable delivery models, balancing cost optimization, utilization, and profitability.
• Drive continuous improvement initiatives to enhance efficiency and delivery maturity.

Client Engagement & Relationship Management

• Act as the senior delivery leader and point of escalation for key clients.
• Build and maintain strong CXO-level relationships, ensuring alignment of delivery outcomes with business expectations.
• Understand client business challenges and proactively propose AI-driven solutions.
• Partner with account and sales teams to enable renewals, expansions, and long-term engagement.

Solutioning & Presales Support

• Collaborate with presales and solution teams during RFPs, RFIs, and proposals.
• Provide delivery inputs to shape AI-powered solutions with a focus on feasibility, scalability, and execution.
• Lead client presentations and support POCs/demos to showcase delivery capability.

People & Capability Management

• Lead and mentor large, diverse AI/ML teams including Data Scientists, ML Engineers, and Architects.
• Define competency frameworks, delivery standards, and best practices.
• Support hiring and talent development to scale high-performing delivery teams.
• Foster a culture of accountability, collaboration, and continuous learning.

Operational & Business Impact

• Manage delivery financials, ensuring cost control, profitability, and predictable outcomes.
• Track and report key delivery metrics to leadership and stakeholders.
• Contribute to GTM and strategic planning through delivery insights.
• Build delivery case studies, success stories, and references to support business growth.

Required Skills & Qualifications

• 15+ years of IT experience, with at least 8+ years in AI/ML project delivery leadership.
• Proven track record of delivering large-scale AI/ML programs across industries.
• Strong understanding of AI technologies: NLP, Computer Vision, Generative AI, Predictive Analytics, MLOps.
• Experience in managing global delivery teams and complex, multi-country engagements.
• Strong financial acumen with experience in delivery P&L ownership.
• Excellent client-facing, communication, and stakeholder management skills.
• Ability to handle escalations with a solution-oriented approach.
• Strong leadership in building, mentoring, and retaining high-performing teams.